Top 1222 Medical director Jobs in San Diego, Ca

Director, Oncology Customer Experience Operations
Hologic —San Diego, CA
- $151,200 - $268,800 a year
- Full-time
- Management
- HIPAA
- Bachelor's degree
Executive Director
Medical Oncology Associates of San Diego —San Diego, CA
- $175,000 - $200,000 a year
- Full-time
- Background check
- Bachelor's degree
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
Regional Director, Venues- San Diego
Encore Global —San Diego, CA
- $122,846 - $159,700 a year
- Weekends as needed
- Sales
- Office
- Bachelor's degree
Loyalty Program Director
Road Runner Sports —San Diego, CA
- Online Application
- Background check
- Mid-level
- Analysis skills
R&D Program Director (San Diego, CA)
Philips —San Diego, CA
- $184,000 - $292,000 a year
- Full-time
- Engineering
- Office
- US work authorization
- Health savings account
- Employee stock purchase plan
5d
Senior Director, Organizational Effectiveness and Capability
Travere Therapeutics —San Diego, CA
- $219,000 - $285,000 a year
- Online Application
- 11+ years
- Bachelor's degree
- Travel
- Health insurance
- Paid time off
Director, Facilities, Operations & Planning
Southwestern Community College District —Chula Vista, CA
- $13,876.00 - $16,865.83 a month
- Full-time
- In person
- Carpentry
- Customer service
- Research
- Health insurance
- Dental insurance
Senior Director, People & Culture
Salk Institute for Biological Studies —San Diego, CA
- $180,000 - $210,000 a year
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Director, Medical Affairs Excellence
Neurocrine Bioscience —San Diego, CA
- $206,900 - $282,000 a year
- Full-time
- Psychiatry
- Bachelor of Science
- Master's degree
- Paid holidays
- Health insurance
Director of Information Technology Services
City of Chula Vista, CA —Chula Vista, CA
- $18,390.04 - $268,238.00 a year
- Full-time
- Senior level
Associate Creative Director, Campaign Creative
Qualcomm —San Diego, CA
- $133,500 - $200,300 a year
- Doctoral degree
- Office
- Master's degree
12d
Director, Maintenance, Operations & Facilities
La Mesa-Spring Valley School District —La Mesa, CA
- $122,747 - $176,260 a year
- Full-time
- 3 years
- Children
- Human resources
- Retirement plan
10d
Associate Director, Medical Affairs, West Coast
TSP (A Syneos Health Company) —San Diego, CA
- $200,000 a year
- Medicine
- Driver's License
- Doctor of Philosophy
Director, Clinical Operations
Neurocrine Bioscience —San Diego, CA
- $190,500 - $260,000 a year
- Full-time
- Psychiatry
- Bachelor of Science
- Neurology
- Paid holidays
- Health insurance
Sr. Director, Consumer Software Applications
Dexcom —San Diego, CA
- $220,100 - $366,800 a year
- Full-time
- 11+ years
- Bachelor's degree
- Travel
- Tuition reimbursement
Director of Talent & People Operations
ReflexAI —San Diego, CA
- $150,000 - $180,000 a year
- Full-time
- Hybrid work
- 7 years
- HIPAA
- Senior level
- Paid time off
Quick Apply
Executive Director of Real Estate
UC San Diego —San Diego, CA
- $73.85 - $146.84 an hour
- Monday to Friday
- Background check
- Driver's License
- University
Associate Director, Learning and Capability Development
Illumina —San Diego, CA
- $155,600 - $233,400 a year
- Full-time
- Hybrid work
- Background check
- 7 years
- Continuous improvement
- Dental insurance
- Paid time off
Executive Store Director - House of Sport
DICK'S Sporting Goods —San Diego, CA
- $127,000 - $237,800 a year
- Full-time
- Background check
- 7 years
- Marketing
Director of Leadership Development
Helix Electric, Inc. —San Diego, CA
- Management
- Construction site
- Office
- Health savings account
- Disability insurance
Quick Apply

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Director, Oncology Customer Experience Operations

Hologic -
San Diego, CA

Apply Now

Job Details

Full-time
$151,200 - $268,800 a year

Qualifications

HIPAA compliance
Management
Managing teams in a customer support role
HIPAA
Frontline customer support management
Managing clients in a customer support role
Team development
Bachelor's degree
Leading team collaboration initiatives
Computer skills
CRM system proficiency
Team motivation (leadership skill)
Team building

Full Job Description

Are you a highly engaged and motivated leader who will elevate customer satisfaction, transforming everyday interactions into extraordinary customer experiences?

We're looking for a driven and results oriented Director of Customer Experience to lead our dynamic teams, including Client Services, Patient Services, and Customer Success. You'll be the champion of both our healthcare professional and patient interfaces, reflecting their voices back to the leadership team to sharpen our strategies and services.

This is a fully onsite role in San Diego, CA.

What You'll Do:

Advocate relentlessly for stellar service standards for Client Services, Patient Services, and Clinical Review.
Dive into collaborations with Sales, Marketing, IT, Billing, Lab Operations, and more, to stitch seamless experiences that resonate with both physicians and patients.
Set vision, strategic direction, expectations, annual and long-term objectives for the Client Services, Patient Services, and Clinical Review Teams.
Inspire, mentor, and elevate your team members, fostering an environment of growth, collaboration, and peak performance.
Design and refine workflows to ensure quick, effective responses that not only meet but exceed customer and internal expectations.
Establish and track Key Performance Indicators (KPIs) such as Turn Around Time (TAT) at every step in customer and patient processes, cancellations, turnover, attendance and department throughput to gauge team success and drive continuous improvement.
Oversee the creation and maintenance of all Customer Experience SOPs and ensure your team is equipped, informed, and ready to excel.
Bring innovation, including AI, to the customer experience team to optimize external customer and patient interactions to upgrade our service offering.
Serve as the pivotal business lead, aligning customer experience strategies with business goals for revenue improvement and cost efficiency.

Must-Have Skills:

A Bachelor’s degree in a relevant field.
At least 5 years in medical customer service leadership and 10 years in the trenches of medical customer service.
A deep understanding of HIPAA, PHI, and the nuts and bolts of medical customer interactions like pre-authorizations, insurance claims, and appeals.
Superuser abilities with CRM (preferably Salesforce) and LIS, coupled with a knack for wrangling large data sets into actionable insights.
A track record of building and leading teams, crafting processes, and implementing technology enhancements.
A high-speed, agile approach to a fast-paced, deadline-driven work environment—flexibility, resourcefulness, and efficiency are your strengths.
Oncology experience, especially in CLIA or CAP-accredited laboratory setting is a big plus

Why You'll Love It Here:

You’ll be at the heart of a team that values bold ideas and is passionate about making a real difference in people’s lives.
We foster a culture of low attrition and high satisfaction, making sure our team not only sticks around but thrives.
Opportunity to work in a forward-thinking environment that blends professional rigor with a lively, collaborative spirit.

Think you’re up for the challenge? Join us in shaping a customer experience that’s as delightful as it is effective. Your mission, should you choose to accept it, is not just to lead, but to inspire, innovate, and drive change for the better. Let's make something great together!

The annualized base salary range for this role is $151,200 to $268,800 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.

Why Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

If you have the right skills and experience, apply today!

#LI-RF1 #Director-level

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

Apply Now

Refine Your Search

medical director jobs in san diego, ca

Director, Oncology Customer Experience Operations

Executive Director

Regional Director, Venues- San Diego

Loyalty Program Director

R&D Program Director (San Diego, CA)

Senior Director, Organizational Effectiveness and Capability

Director, Facilities, Operations & Planning

Senior Director, People & Culture

Director, Medical Affairs Excellence

Director of Information Technology Services

Associate Creative Director, Campaign Creative

Director, Maintenance, Operations & Facilities

Associate Director, Medical Affairs, West Coast

Director, Clinical Operations

Sr. Director, Consumer Software Applications

Director of Talent & People Operations

Executive Director of Real Estate

Associate Director, Learning and Capability Development

Executive Store Director - House of Sport

Director of Leadership Development

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