Customer Service Representative III
PeopleConnect —San Diego, CA
- $18.02 - $26.06 an hour
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Customer Experience Specialist I
PROMETHEUS LABORATORIES INC —San Diego, CA
- $24 - $30 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Administrative Assistant III
City of Poway, CA —Poway, CA
- $58,145.98 - $70,676.94 a year
- Full-time
- Research
- Mid-level
- Office
- AD&D insurance
- Disability insurance
13d
Associate Client Success Manager
IPS Group Inc. —San Diego, CA
- $55,000 - $65,000 a year
- Full-time
- Ability to sit for extended periods
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk
SYNERGY ORTHOPEDIC SPECIALISTS INC —La Mesa, CA
- $23 - $25 an hour
- Full-time
- Spanish
- Anatomy knowledge
- Sales
Quick Apply
Events Solutions Consultant
FedEx —San Diego, CA
- $25.59 - $30.70 an hour
- Full-time
- Mid-level
- Presentation skills
- Travel
2d
Customer Service Representative
Expeditors —San Diego, CA
- $22 - $24 an hour
- Full-time
- Background check
- Spanish
- English
- Employee stock purchase plan
- Paid holidays
Quick Apply
Client Services Advisor
Vistage Worldwide —San Diego, CA
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Computer literacy
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
15h
Full Time - Staffing Specialist, Main Campus
Aztec Shops, SDSU —San Diego, CA
- $24.41 - $49.30 an hour
- Part-time
- Background check
- Ability to walk for extended periods
- Basic math
Quick Apply
8h
Program Manager, Workforce & Industry Initiatives
San Diego State University Research Foundation —San Diego, CA
- $6,250.00 - $6,666.67 a month
- Full-time
- Remote
- Background check
- 5 years
- Administrative experience
Customer Service Representative - Customs Brokerage
Expeditors —San Diego, CA
- $23.50 - $25.00 an hour
- Full-time
- Microsoft Word
- Customer service
- Office
- Employee stock purchase plan
Quick Apply
Operations Manager Trainee
PDS Health —San Diego, CA
- $27.75 - $38.75 an hour
- Full-time
- Dental office
- 5 years
- Computer literacy
- Health insurance
- Dental insurance
Member Services Representative - Kearny Mesa
YMCA of San Diego County —San Diego, CA
- $17.75 - $20.41 an hour
- Part-time
- Background check
- Basic math
- Windows
Outreach Coordinator - Mobile
Catholic Charities Diocese —San Diego, CA
- $23 - $25 an hour
- Weekends as needed
- Background check
- Spanish
- CPR Certification
- Paid holidays
- Health insurance
Community Administrator
FirstService Residential —San Diego, CA
- $25 - $28 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Paid holidays
Quick Apply
5d
Contract Compliance Specialist
San Diego LGBT Community Center —San Diego, CA
- $24.72 - $27.28 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Front Desk for Orthopedic Medical Group
Synergy Orthopedic Specialists, Inc. —San Diego, CA
- $23 - $25 an hour
- Full-time
- Spanish
- Anatomy knowledge
- Sales
Quick Apply
Insurance Senior Client Service Representative - Property & Casualty
CMR Risk & Insurance Services, Inc. —San Diego, CA
- $71,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
HR Manager, Workforce Analytics & Payroll
Job Options Inc —San Diego, CA
- $85,000 - $95,000 a year
- Full-time
- Background check
- 5 years
- English
- Paid holidays
Quick Apply
Membership Sales & Client Advisor
PWG Range —Poway, CA
- $45,000 - $55,000 a year
- 8 hour shift
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for retention representative in san diego, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

retention representative jobs near san diego, ca

Member Services Representative jobs in San Diego, CA

Outreach Coordinator jobs in San Diego, CA

Customer Experience Specialist jobs in San Diego, CA

Contract Specialist jobs in San Diego, CA

Human Resources Manager jobs in San Diego, CA

Customer Service Representative jobs in San Diego, CA

Management Trainee jobs in San Diego, CA

Senior Customer Service Representative jobs in San Diego, CA

Staffing Specialist jobs in San Diego, CA

Program Manager jobs in San Diego, CA

Front Desk Agent jobs in San Diego, CA

Client Success Manager jobs in San Diego, CA

Administrative Assistant jobs in Poway, CA

Administrator jobs in San Diego, CA

Member Services Representative jobs in Nashville, TN

Member Services Representative jobs in Huntsville, AL

Remote Call Center Representative No Experience jobs in Texas

Human Services jobs in Omaha, NE

Member Services Representative jobs in Murrieta, CA

Member Services Representative jobs in Portage, MI

Customer Service Representative III

PeopleConnect -
San Diego, CA

Quick Apply

Job Details

Full-time
$18.02 - $26.06 an hour

Benefits

Paid parental leave
Paid holidays
Loan repayment program
Health insurance
On-site gym
Dental insurance
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching
Paid sick time
Pet insurance

Qualifications

Computer skills

Full Job Description

About People Search

People Search is a leading web development division within PeopleConnect, serving over one million customers nationwide. Our products consistently rank among the top 500 most visited websites in the U.S. and have been featured by Discovery Channel, Mashable, Vice, Entrepreneur, and Business Insider.

We build and scale products that connect, inform, and protect people. Our team is fast-moving, analytical, and highly collaborative, with a strong focus on measurable impact and continuous optimization.

About the Role

People Search, part of the PeopleConnect family of companies, is looking for an experienced Customer Service Representative III to deliver exceptional support while helping retain and build trust with our customers. In this role, you'll handle a variety of customer inquiries across phone, email, and chat, resolve complex account issues, investigate potential fraud and billing concerns, and ensure every interaction reflects our commitment to outstanding service.

This role is ideal for someone who enjoys solving problems, thrives in a fast-paced environment, exercises sound judgment, and takes ownership of customer outcomes. You'll work closely with cross-functional teams while helping improve processes and contributing to an exceptional customer experience.

This is a hybrid position requiring employees to work onsite four days per week and remotely one day per week.

This is an office-based role in our San Diego office, with one remote day a week.

Core Responsibilities

Providing extraordinary customer care by answering inquiries (incoming calls, emails, chats); determining requirements; understanding and resolving customers' needs, and fulfilling requests with a focus on retention.
Help solve a wide variety of issues our customers may face through critical thinking and
collaboration.
Participate in team meetings by adding value to conversations and proactively providing
recommendations for improvement.
Analyze suspicious activity on accounts/customer account claims to identify potential fraudulent activity and or refunds due.
Develops expertise in product usage and uses appropriate strategies to provide solutions to meet customer needs.
Responsible for receiving and properly handling customer/financial institution calls related to fraud and/or suspicious activity, including high-value complex cases.
Completes email communication through general support inbox inquiries such as issuing
refunds, closing accounts, and “Opt-Outs” within established service levels and standards, as needed.
Assists with daily workflow using internal CRM
Normal inbound/outbound call handling, various email communication with our customers, and other day-to-day customer service responsibilities.
Coordinating investigative efforts, thoroughly reviewing all relevant claims, and negotiating settlement of claims up to the designated authority level or seeking approval for additional compensation.
Analyze customer account claims, determine benefits due, and make adjustments to complex program claims via verbal

Desired Skills and Experience

High school diploma or equivalent (Some College Preferred)
1-3 years in customer service, hospitality, or other related work environments.
Strong work ethic and willingness to do what is needed to get the job done with a “no task too small mentality.”
Strong computer skills required
Strong verbal and written communication skills required.
Proficient in Google Workspaces is preferred but not required.
Ability to work in a team environment and a strong individual performer who shares best
practices with other members.
Uses sound judgment when making decisions based upon relevant information through
balancing customer satisfaction and program integrity.
Maintains customer records by accurately updating account information in our CRM.
Follows company call flow/retention standards to provide quality interactions and attain key performance metrics as measured by internal scoring tools.
Consistent excellent attendance and punctuality are required for successful performance and excellent customer service.

Salary

Salary Range: $18.02- $26.06

This position is nonexempt.

The range reflects what the company reasonably expects to pay for the position. Actual compensation depends on experience, qualifications, and scope of responsibility.

Benefits

100% company-paid Medical, Dental, and Vision coverage
Unlimited Vacation policy
Paid Sick Leave and Paid Holidays
401(k) Plan with company match
Daily company-paid lunches for onsite employees
Paid Parental Leave and Dependent Care support
Student Loan Repayment Program and 529 Education Savings Plan
Training and Education Reimbursement
Paid Parking
Pet Insurance and Employee Referral Rewards
Dog-friendly office, complimentary snacks, beverages, and on-site gym

The Company’s Applicant and Worker Privacy Notice can be found here.

PeopleConnect is an equal opportunity employer.

Local area candidates are encouraged to apply. Please note we are not able to offer visa sponsorship, visa transfer, or corp-to-corp arrangements.

Note for Principal Agencies: Principal agents should not forward resumes to PeopleConnect, as we will not be responsible for any fees arising from the use of resumes submitted from agencies without a prior written and signed agreement and authorized job order in place.

Quick Apply

Refine Your Search

retention representative jobs in san diego, ca

Customer Service Representative III

Customer Experience Specialist I

Administrative Assistant III

Associate Client Success Manager

Front Desk

Events Solutions Consultant

Customer Service Representative

Client Services Advisor

Full Time - Staffing Specialist, Main Campus

Program Manager, Workforce & Industry Initiatives

Customer Service Representative - Customs Brokerage

Operations Manager Trainee

Member Services Representative - Kearny Mesa

Outreach Coordinator - Mobile

Community Administrator

Contract Compliance Specialist

Front Desk for Orthopedic Medical Group

Insurance Senior Client Service Representative - Property & Casualty

HR Manager, Workforce Analytics & Payroll

Membership Sales & Client Advisor

I want to receive the latest job alert for retention representative in san diego, ca

Related Searches

Explore jobs in more locations

About People Search

About the Role

Job Seeker Tools

Employer Tools

Browse

Stay Connected