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User Experience Manager

UC San Diego -
San Diego, CA

Apply Now

Job Details

$27.35 - $46.31 an hour
2 days ago

Qualifications

Statistics
Customer communication
Staff supervision
Team supervision
Writing skills
Hiring
Technology management
Working in libraries
Team training
User support
Data interpretation
Handling customer service requests
Staffing management
Technical Proficiency

Full Job Description

La Jolla
9500 Gilman Drive, San Diego, CA 92037, United States

Payroll Title:

LIBRARY SUPV 1

Department:

LIBRARY

Hiring Pay Scale

$75,000 - $85,000 / Annually

Worksite:

Campus

Appointment Type:

Career

Appointment Percent:

100%

Union:

Uncovered

Total Openings:

Work Schedule:

Days, 8 hrs/day, Sun & Mon, Thurs-Sat and Tues & Wed off.

#140645 User Experience Manager

Filing Deadline: Wed 8/5/2026

UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 08/03/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

A Cover Letter is Encouraged but Not Required.

DEPARTMENT OVERVIEW

Ranked among the top 25 public academic research libraries in the nation, the UC San Diego Library is a vital partner in the university's mission of research, teaching, and patient care. We strive to be a student-centered space of community and inspiration, supporting academic success through innovation and resource access. Anchored by the Geisel Library and the Sally T. WongAvery Library, our facilities host millions of visitors annually and offer diverse environments to meet every need, including 56 group study rooms, presentation practice spaces, and areas for both collaborative and solitary study. Above all, we are committed to fostering an inclusive, equitable, and diverse environment where every member of our community feels they belong.

Primary work location: Geisel Library Building, La Jolla Main Campus.

Regular schedule: Sunday and Monday 9:45am-6:15pm; Thursday-Saturday 9:45am-6:15pm, Tuesday and Wednesday off. Must accommodate work schedule exceptions during extended hours, holidays, intersessions, short staffing, and summer.

POSITION DESCRIPTION

The UC San Diego Library’s User Experience (UX) program is dedicated to making the discovery and exchange of knowledge intuitive, cohesive, and accessible for all. We are seeking a User Experience Manager to lead the weekend operations of our service desks and public areas. This role is essential in ensuring that our students, faculty, and researchers receive high-standard, user-oriented support that helps them achieve their academic goals.

As a key member of the Library’s management team, you will collaborate with other leaders to align public services with the broader mission of the UX program, focusing on operational efficiency and continuous improvement.

Core Responsibilities:

Operational Leadership: Manage the daily operations of library service desks and public areas, with primary oversight of weekend front-line services.

Team Supervision: Lead, hire, schedule, and coach a diverse team of staff and student employees, fostering a supportive and collaborative working environment.

Technology Management: Oversee the Library’s popular Technology Lending Program, serve as the primary library contact for laptop lending, and manage self-service lending technologies.

Service Improvement: Participate in service assessments and implement recommendations to enhance the user experience and streamline mediated lending procedures.

User Support: Provide front-line service across two locations on campus. Resolve complex user interactions or complaints with tact and diplomacy.

QUALIFICATIONS

Proven Leadership: Supervisory experience, including hiring, training, delegating, and evaluating staff and/or student employees.
Service Excellence: Demonstrated experience in a service-oriented environment with the ability to handle difficult interactions sensitively.
Technical Aptitude: Demonstrated skill in implementing and managing technologies, particularly those related to library lending and resource access.
Communication Skills: Excellent writing and interpersonal skills, with the ability to maintain clear policy manuals and communicate effectively with a diverse clientele.
Analytical Thinking: Ability to analyze workflow statistics and identify patterns to formulate logical solutions for service improvements.
Professional Judgment: Ability to work independently, prioritize short- and long-term needs, and remain flexible in a dynamic environment.

SPECIAL CONDITIONS

Job offer is contingent upon satisfactory clearance based on Background Check results.

Pay Transparency Act

Annual Full Pay Range: $57,100 - $96,700 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $27.35 - $46.31

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace

Job Details

Date Posted

07/29/2026

Apply Now

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SPECIAL CONDITIONS

Job Details

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