Top 91 Customer service manager Jobs in San Diego Ca

Director, Oncology Customer Experience
Hologic —San Diego, CA
- $151,200 - $268,800 a year
- Full-time
- Management
- HIPAA
- Bachelor's degree
Route Service Manager - UniFirst
UniFirst —San Diego, CA
- $62,120.78 - $94,612.19 a year
- Full-time
- Computer literacy
- DOT physical examination
- Mid-level
- Profit sharing
- Health insurance
1d
Manager Customer Service
Graybar Electric Company, Inc. —San Diego, CA
- $95,000 a year
- Full-time
- 5 years
- Mentoring
- Senior level
- Profit sharing
- Paid holidays
Quick Apply
3d
Supervisor Customer Care - SHP Customer Service - Tech Way - Day Shift - Full Time
Sharp HealthCare —San Diego, CA
- $34.17 - $49.37 an hour
- 8 hour shift
- Bilingual
- Word processing
- Writing skills
11d
Operations Manager (SAN)
CLEAR - Field —San Diego, CA
- $72,000 - $92,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
12d
Group Manager, Customer Success
Intuit —San Diego, CA
- $171,000 - $231,500 a year
- 7 years
- English
- Finance
Manager, Customer Success
PracticeTek —San Diego, CA
- $70,000 - $85,000 a year
- Full-time
- Remote
- Senior level
- 4 years
- Leadership
- Paid holidays
- Health insurance
Quick Apply
CRC Service Lead
In Field Strategies —La Mesa, CA
- $40 an hour
- Extended hours
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid training
Quick Apply
Customer Service Manager
Gate Group —San Diego, CA
- Full-time
- Sales
- English
- Mid-level
2d
Director, Customer Success
PracticeTek —San Diego, CA
- $130,000 - $150,000 a year
- Full-time
- Remote
- Analysis skills
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Client Manager - Security Services
Allied Universal —San Diego, CA
- $75,000 - $85,000 a year
- Full-time
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Customer Support Operations Manager - Intercom & Fin AI
Vista Fulfillment Group —Santee, CA
- $60,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Dental insurance
Quick Apply
Call Center Lead/Trainer
CRA MSO LLC —Chula Vista, CA
- $24 - $27 an hour
- Full-time
- Mid-level
Quick Apply
Airline Customer Service Supervisor for Prestigious International Airline in San Diego (SAN)
Hallmark Aviation Services —San Diego, CA
- Night shift
- Management
- Customer service
- Computer literacy
Senior Manager, Customer Success (Money)
Intuit —San Diego, CA
- $143,500 - $233,000 a year
- 5 years
- Team management
- Mentoring
Staff CX Professional, QuickBooks Live Service Strategy
Intuit —San Diego, CA
- $160,000 - $227,000 a year
- 6 years
- Bachelor's degree
- Product management
Sr. Manager, Customer Support Payments
Practicetek —San Diego, CA
- $100,000 - $120,000 a year
- Full-time
- Remote
- 5 years
- Office
- Senior level
- Paid holidays
- Health insurance
Manager, Client Relationship Support - La Jolla, CA
Charles Schwab —San Diego, CA
- $40.10 - $72.16 an hour
- Office
- Supervising experience
- Mentoring
- Paid parental leave
- Employee stock purchase plan
9d
Inventory Control Manager
Saronic Technologies —San Diego, CA
- Full-time
- Office
- 8 years
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
Senior Critical Account Manager, IES
Intuit —San Diego, CA
- $144,000 - $230,000 a year
- 5 years
- Mentoring
- Senior level

I want to receive the latest job alert for customer service manager in san diego ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near san diego ca

Client Services jobs in San Diego, CA

Operations Manager jobs in San Diego, CA

Client Services Specialist jobs in San Diego, CA

Customer Success Manager jobs in San Diego, CA

Senior Account Manager jobs in San Diego, CA

Director Of Customer Success jobs in San Diego, CA

Server jobs in San Diego, CA

Customer Service Manager jobs in San Diego, CA

Customer Service Representative jobs in San Diego, CA

Product Support jobs in San Diego, CA

Director Of Customer Experience jobs in San Diego, CA

Customer Service Technician jobs in San Diego, CA

Senior Customer Support Representative jobs in San Diego, CA

Client Services jobs in Barrow, AK

Endeavor Health Services jobs in Buffalo, NY

Client Services jobs in O'fallon, IL

Preferred Professional Services Pps Agency jobs in Waterbury, CT

Client Service Associate jobs in Seattle, WA

Client Services jobs in Corinth, TX

Client Services jobs in Chicago, IL

Director, Oncology Customer Experience

Hologic -
San Diego, CA

Apply Now

Job Details

Full-time
$151,200 - $268,800 a year

Qualifications

HIPAA compliance
Management
Managing teams in a customer support role
HIPAA
Frontline customer support management
Team development
Bachelor's degree
Leading team collaboration initiatives
Computer skills
CRM system proficiency
Laboratory information systems (LIS)
Team motivation (leadership skill)
Team building

Full Job Description

Are you a highly engaged and motivated leader who will elevate customer satisfaction, transforming everyday interactions into extraordinary customer experiences?

We're looking for a driven and results oriented Director of Customer Experience to lead our dynamic teams, including Client Services, Patient Services, and Clinical Review. You'll be the champion of both our healthcare professional and patient interfaces, reflecting their voices back to the leadership team to sharpen our strategies and services.

This is a fully onsite role in San Diego, CA.

What You'll Do:

Advocate relentlessly for stellar service standards for Client Services, Patient Services, and Clinical Review.
Dive into collaborations with Sales, Marketing, IT, Billing, Lab Operations, and more, to stitch seamless experiences that resonate with both physicians and patients.
Set vision, strategic direction, expectations, annual and long-term objectives for the Client Services, Patient Services, and Clinical Review Teams.
Inspire, mentor, and elevate your team members, fostering an environment of growth, collaboration, and peak performance.
Design and refine workflows to ensure quick, effective responses that not only meet but exceed customer and internal expectations.
Establish and track Key Performance Indicators (KPIs) such as Turn Around Time (TAT) at every step in customer and patient processes, cancellations, turnover, attendance and department throughput to gauge team success and drive continuous improvement.
Oversee the creation and maintenance of all Customer Experience SOPs and ensure your team is equipped, informed, and ready to excel.
Bring innovation, including AI, to the customer experience team to optimize external customer and patient interactions to upgrade our service offering.
Serve as the pivotal business lead, aligning customer experience strategies with business goals for revenue improvement and cost efficiency.

Must-Have Skills:

A Bachelor’s degree in a relevant field.
At least 5 years in medical customer service leadership and 10 years in the trenches of medical customer service.
A deep understanding of HIPAA, PHI, and the nuts and bolts of medical customer interactions like pre-authorizations, insurance claims, and appeals.
Superuser abilities with CRM (preferably Salesforce) and LIS, coupled with a knack for wrangling large data sets into actionable insights.
A track record of building and leading teams, crafting processes, and implementing technology enhancements.
A high-speed, agile approach to a fast-paced, deadline-driven work environment—flexibility, resourcefulness, and efficiency are your strengths.
Oncology experience, especially in CLIA or CAP-accredited laboratory setting is a big plus

Why You'll Love It Here:

You’ll be at the heart of a team that values bold ideas and is passionate about making a real difference in people’s lives.
We foster a culture of low attrition and high satisfaction, making sure our team not only sticks around but thrives.
Opportunity to work in a forward-thinking environment that blends professional rigor with a lively, collaborative spirit.

Think you’re up for the challenge? Join us in shaping a customer experience that’s as delightful as it is effective. Your mission, should you choose to accept it, is not just to lead, but to inspire, innovate, and drive change for the better. Let's make something great together!

The annualized base salary range for this role is $151,200 to $268,800 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.

Why Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

If you have the right skills and experience, apply today!

#LI-RF1 #Director-level

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

Apply Now

Refine Your Search

customer service manager jobs in san diego ca

Director, Oncology Customer Experience

Route Service Manager - UniFirst

Manager Customer Service

Supervisor Customer Care - SHP Customer Service - Tech Way - Day Shift - Full Time

Operations Manager (SAN)

Group Manager, Customer Success

Manager, Customer Success

CRC Service Lead

Customer Service Manager

Director, Customer Success

Client Manager - Security Services

Customer Support Operations Manager - Intercom & Fin AI

Call Center Lead/Trainer

Airline Customer Service Supervisor for Prestigious International Airline in San Diego (SAN)

Senior Manager, Customer Success (Money)

Staff CX Professional, QuickBooks Live Service Strategy

Sr. Manager, Customer Support Payments

Manager, Client Relationship Support - La Jolla, CA

Inventory Control Manager

Senior Critical Account Manager, IES

I want to receive the latest job alert for customer service manager in san diego ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected