Top 7 Helpdesk engineer Jobs in San Diego Ca

Deskside Support Engineer II
FICO —San Diego, CA
- $84,000 - $132,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Opportunities for advancement
Helpdesk Administrator (Digital Ecosystem)
PMAT —San Diego, CA
- $75,000 - $95,000 a year
- Full-time
- Azure
- Mid-level
- Office
Quick Apply
13d
Network Administrator (Network Communications 5)
HII —San Diego, CA
- $132,832 - $150,000 a year
- Email
- Customer service
- Mid-level
- Master's degree
- Paid holidays
- Health insurance
Systems Engineer
Aunautic Technologies —National City, CA
- $80,000 - $120,000 a year
- Full-time
- System design
- Mid-level
- Windows
Software Integration Engineer
SAIC —San Diego, CA
- $120,001 - $160,000 a year
- Full-time
- Azure
- Master's degree
- AWS
11d
Cloud & Security Architect
Networkz IT, LLC —San Diego, CA
- $140,000 - $175,000 a year
- Full-time
- Hybrid work
- Background check
- HIPAA
- Residential
- Paid holidays
- Health insurance
Quick Apply
11d

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IT Help Desk Technician (2+ yr exp req)
Network Titan —San Diego, CA
Administrative tasks include desktop support documentation, inventory and license management, system backup and recovery, application upgrades and routine…
$28 - $32 an hour
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IT Support Services Technician III
Ledgent Technology —Carlsbad, CA
Windows, Mac, mobile device support, and conference room/AV support experience. Strong Level II/III troubleshooting and escalation support experience.
$32 - $35 an hour
Quick Apply
4d

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Network Engineer - NAO
E2 Optics —Columbus, OH
Proven experience and success with LAN, WAN, WLAN, and WWAN design and implementation. Interact and negotiate with vendors, outsourcers, consultants and…
$90,000 - $110,000 a year
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Deskside Support Engineer II

FICO -
San Diego, CA

Apply Now

Job Details

Full-time
$84,000 - $132,000 a year

Benefits

Opportunities for advancement

Qualifications

Content creation for technical audiences
Operating systems
Email customer support
Microsoft Outlook
Defect resolution root cause analysis
Technical support via phone
Technical documentation
Incident report management
Incident management software
In-person customer service
Process improvement
Mid-level
Incident Escalation
Printer (troubleshooting support)
Microsoft System Center
Communication platforms
Change management
Policy & process development
Video conferencing software
Desktop (troubleshooting support)
Incident management operations support
IP networking
Webex
Root cause analysis
Technical support via email
Technical writing experience within technology
Antivirus software
Escalation handling
Peripheral hardware support
Video conferencing systems operation

Full Job Description

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

As an IT Deskside Support Engineer, you will join a team of Engineers who are motivated to deliver best in class customer service within a fast paced and complex environment. As a member of this World class team you will serve as an escalation point for technical issues affecting FICO employees and infrastructure.

What You’ll Contribute

Diagnose, prioritize, troubleshoot and resolve incidents and incidents reported by the users via telephone, chat, email or walk-ins.
Identify and escalate tickets requiring urgent attention and action.
Log all contacts and document all the activities and results accurately and completely within the incident management tool.
Dealing with and resolving helpdesk requests e.g. Outlook issues, Operating system issues, printer, Standard software and Antivirus.
Generate and process trouble tickets and participate in the Change Management process where needed.
Assist with process development and improvement to include technical documentation.
Ensure that issues are addressed and SLAs are met.

What We’re Seeking

Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies.
Proven communications skills (verbal and written).
Knowledge on MSDN accounts, WebEx account & Software Assignment.
Knowledge on ITIL Framework and Terminologies.
Demonstrated problem solving capabilities.
Route/Assign tickets to the appropriate support group, if necessary.
Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
Knowledge on Software Center Configuration Manager, Software center & RSA.
Rapid troubleshooting of hardware and software issue escalations.
Root cause analysis in problem solving.
Open to working in a 24x7 environment with rotating shifts and rotating weeks off.

Our Offer to You

An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
The targeted base pay range for this role is: $84,000 to $132,000 with this range reflecting differences in candidate knowledge, skills and experience.

#LI-CG1

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy

Apply Now

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helpdesk engineer jobs in san diego ca

Deskside Support Engineer II

Helpdesk Administrator (Digital Ecosystem)

Network Administrator (Network Communications 5)

Systems Engineer

Software Integration Engineer

Cloud & Security Architect

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