Top 6 It support manager Jobs in San Diego Ca

Service Desk Supervisor
Helix Electric, Inc. —San Diego, CA
- $70,000 - $90,000 a year
- Microsoft Outlook
- Mid-level
- Windows
- Health savings account
- Disability insurance
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Help Desk Tier 3 Systems Lead
SAIC —San Diego, CA
- $120,001 - $160,000 a year
- Full-time
- 5 years
- Office
- Windows
Technical Support Operations Lead
Orb Group —San Diego, CA
- $80,000 - $100,000 a year
- Night shift
- Remote
- 5 years
- Writing skills
- English
- Paid parental leave
- Paid holidays
8d
Manager, Technical Support
Payroc —San Diego, CA
- $75,000 - $95,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
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Department Manager Engineering 3 – Product Support: Technical Publications (Restricted Programs ADD)
Northrop Grumman —San Diego, CA
- $175,400 - $263,200 a year
- Overtime
- 6 years
- Engineering
- Bachelor's degree
- AD&D insurance
- Paid holidays
ServiceNow Functional Lead
Deloitte —San Diego, CA
- $95,600 - $188,400 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
8d

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IT Support Technician (2 years experience)
Selman Leichenger Edson Hsu Newman & Moore LLP —San Diego, CA
Sorts and delivers incoming mail and collects and sends outgoing mail/FedEx/packages. Under general supervision, provides a wide variety of IT technical…
$22.50 - $25.00 an hour
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IT Specialist/Help Desk Technician
Hazard Construction —Lakeside, CA
Candidate will provide technical support, resolve hardware/software issues, and manage user accounts via phone, email, or in-person.
$80,000 - $115,000 a year
Quick Apply
9d

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Manager 1, IT Service Support
The Ohio State University Wexner Medical Center —Columbus, OH
Bachelor’s degree in Computer Science or a related field, with at least three years of experience in information technology.
10d
Tech Support Lead
The Christian and Missionary Alliance —Reynoldsburg, OH
For employees in the field, reports and escalates systems-level or application-related programming issues to the appropriate technology team employees.
$59,000 - $69,000 a year

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it support manager jobs near san diego ca

Service Desk Supervisor

Helix Electric, Inc. -
San Diego, CA

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Job Details

$70,000 - $90,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance
401(k) matching
Employee discount
Life insurance
Pet insurance

Qualifications

Optimizing workflow processes
Project reporting
Knowledge management
Managing technical support teams
Customer communication
Staff supervision
Microsoft Outlook
Okta
Smartphone (troubleshooting support)
Team supervision
Managing teams in a customer support role
Operational management
Coaching
Staff scheduling
iOS
Performance Reporting
Team scheduling
Microsoft Exchange
Metrics Reporting
Mid-level
Windows
Incident Escalation
Team development
Help files
Customer service training (staff training program)
Professional development support
Remote access software
Azure AD
Customer support ticket management
Mentoring

Full Job Description

Helix Electric was founded in 1985 and is now one of the nation’s largest and most successful electrical contracting companies. Our commitment to empowering people and powering projects is realized by our exceptional team of dedicated and highly skilled experts working together and never settling for good enough. We are proud of the team-oriented and employee-empowered business approach that defines our unique character.

We are seeking a proactive and experienced Service Desk Supervisor to lead our IT service desk team in delivering high-quality technical support to end users. The ideal candidate will be responsible for overseeing day-to-day operations, managing support staff, and ensuring the timely resolution of incidents and service requests in alignment with SLAs and customer satisfaction goals.

DUTIES & SCOPE:

Supervise the daily operations of the service desk team, including scheduling, workload balancing, and performance monitoring.
Act as an escalation point for complex or unresolved technical issues.
Ensure all service desk activities comply with established IT policies, procedures, and SLAs.
Monitor ticketing system (Freshservice) to ensure accurate logging, tracking, and resolution of incidents and requests.
Provide coaching, mentoring, and training to service desk staff to improve technical skills and customer service.
Collaborate with the Infrastructure Team and Applications Team to identify and address systemic issues, recurring incidents, and opportunities for process improvement.
Prepare and present regular reports on service desk metrics, trends, and performance to senior IT leadership.
Focus on service desk metrics and trends to create solutions to mitigate future tickets.
Participate in the development and maintenance of knowledge base documentation and user guides.
Foster a culture of continuous improvement and customer-focused service.

QUALIFICATIONS:

Proficiency with support tools and systems (e.g., ticketing platforms, remote desktop tools).
Excellent communication, problem-solving, and organizational skills.
Ability to handle multiple priorities and adapt in a fast-paced environment.

Familiarity with Azure AD, Windows, IOS, and mobile device support.
Understanding of Networking basics (DNS, DHCP, TCP/IP)
Understanding of Exchange, Outlook, and M365
Understanding of Okta Admin a plus

The starting base pay for this role is between USD $70,000.00 and $90,000.00 per year. The actual base is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. The role may also be eligible for bonus and benefits. Helix Electric provides a comprehensive benefits package that includes the following:

Medical Plans
Dental Plans
Vision Plan
Life Insurance
Disability Insurance
Accident Insurance
Critical Illness Insurance
Hospital Insurance
Pet insurance
401(k) Plan with Match
Employee Discount Program through PerkSpot
Tax Savings Accounts – FSA, HSA, DCFSA and CSA
Tuition Reimbursement
Scholarships

#LI-MA1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

it support manager jobs in san diego ca

Service Desk Supervisor

Help Desk Tier 3 Systems Lead

Technical Support Operations Lead

Manager, Technical Support

Department Manager Engineering 3 – Product Support: Technical Publications (Restricted Programs ADD)

ServiceNow Functional Lead

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