Job Description
SUMMARY:
Provides responsive and high quality customer services to promote positive impressions to customers. Works efficiently as a team member, taking initiative to perform tasks, resolve problems and ensure successful outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:
NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Takes orders and serves food to customers.
May prepare, cook, or assemble food items, such as sandwiches and salads, and wrap or place orders in containers for carry-out.
Processes cash, credit card, and meal card transactions.
Assists with stocking/restocking of inventory and replenishment of food items, utensils, napkins, etc.
Maintains clean work areas and tools/equipment.
Provides quality customer service while ensuring compliance with policies and standards.
Uses interpersonal skills to build customer confidence.
Maintains positive working relationships with customers and peers.
Observes all safety and Company rules and regulations in the performance of duties.
Assist other departments as needed.
Must comply with and ensure continued, consistent compliance with all company policies, and federal, state and local laws/regulations including but not limited to: employment, safety, health.
Candidates must be available to work a flexible schedule based on operational needs. This may include opening, mid-day, and closing shifts, as well as night shifts, weekends, and holidays throughout the year.
Other duties as assigned.
Job Requirements
MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:
The minimum requirement for applicants is a High School Diploma or a General Education Development (GED) degree is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Strong communication and interpersonal skills are required.
Food Handler from the County of San Diego and Responsible Beverage Service (RBS) certification preferred.
MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
LANGUAGE SKILLS:
Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives. Requires the ability to effectively communicate with customers and employees using correct English.
MATHEMATICAL SKILLS:
Basic math skills with the ability to count in ascending or descending order. Must be able to add, subtract, multiply and divide.
REASONING ABILITY:
Requires the ability to apply common-sense understanding to carry out general written or oral instruction.
MANUAL DEXTERITY:
Requires the ability to use a variety of equipment and utensils.
PHYSICAL COMMUNICATION:
Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds. Physical appearance presented to the public and internal employees must be professional.
PHYSICAL DEMANDS:
Must be able to operate cash registers. While performing the duties of this job, the employee is frequently required to stand for prolonged hours; handle and reach objects. Employees are occasionally required to stand, walk/move. Must be able to move, lift or carry heavy objects or materials up to 50 pounds. Employees may need to ascend/descend stairs.
WORKING CONDITIONS AND HAZARDS
Work is regularly performed in a food production area where there is frequent exposure to food fumes or airborne particles. The employee frequently works near moving mechanical parts as well as cleaning chemicals. The employee will work outdoors with exposure to varying weather conditions, dust, allergens and work temperatures. The noise level in the work environment is usually moderate on non-event days and moderate to loud on event days. As needed to work outdoors; exposure to varying weather conditions, dust, allergens, work temperatures and noise.
BACKGROUND CHECK INFORMATION:
A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd.
Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.
Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.
Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.
Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.
Aztec Shops is a diverse community representing many perspectives, beliefs, and identities. We are committed to fostering an inclusive, respectful culture that promotes open communication, mutual respect, and a sense of belonging, to support the success of both our employees and students.
All Aztec Shops programs and activities are open and accessible to all individuals, regardless of race, sex, color, ethnicity, or national origin, and other characteristics protected by law. Consistent with California and federal civil rights laws, Aztec Shops maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.
Aztec Shops is dedicated to providing equal opportunity in employment and ensuring that no employee or applicant faces unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, job assignments, disciplinary actions, and terminations.
Our commitment to equal opportunity ensures that every employee has access to the resources and support needed to thrive and succeed. Aztec Shops complies with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable state and federal anti-discrimination laws.
For additional information about the SDSU campus policy please visit Affirming Equal Opportunity.
