Hourly rate for Part-Time Assistant Chief Usher: $19.50 per hour
SUMMARY
The Assistant Chief Usher is responsible for the coordination of the volunteer Ambassador Corps, and maintaining an active presence in the lobby to assist bothguests and staff. While this is not a supervisory position, it is a leadership position. The Assistant Chief Usher is expected to offer the highest level of service and should set an example of professionalism. The Assistant Chief Usher is expected to carry out any job function management deems as appropriate and within the scope of caring and maintaining for the theater, customer service, audience experience, guest and staff safety/emergency response/security.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- First and foremost is a commitment to the culture and purpose of CREATE MOMENTS THAT MATTER for all employees, guests and clients.
- Act as an example of the BRAVO service strategy to all in the division, holding themselves and others accountable to these elements at all times.
- Maintain a competency of SDT and Front of House division policies and procedures.
- Provide a minimum of 40% availability to the Front of House staff for shifts throughout each month.
- Attend pre-event briefings and other trainings as required by management.
- Provide briefing to volunteer Ambassador Corps for the assigned area of the venue.
- Be aware of and enforce appropriate guidelines for each event.
- Maintain designated position in the venue and actively assist guests, unless on an assigned break.
- Must be aware of, and follow, the proper procedures for assisting guests with disabilities.
- Identify different types of tickets, and effectively and efficiently identify seating locations. Verify by checking event date and time, and section.
- Maintain a professional image at all times.
- Cooperate with other San Diego Theatres team members to maintain an orderly environment, disposing of any refuse in the House Manager office, Coat Check, and the lobbies.
- Identify possible safety concerns and communicate issues immediately to House Management or Public Safety personnel. Refer uncooperative guest to House Manager or Public Safety.
- Insure all items found on the premises are turned into lost and found as soon as possible.
- Demonstrate an advanced knowledge of venue policies and procedures for the Balboa and Civic Theatres, and an advancedunderstandingof safety and evacuation procedures from all positionswithin each venue.
- Maintain an advanced understanding of the Front of House Audio Visual equipment at the Civic Theatre and Balboa Theatres, including patron listening assistance devices.
- Collaborate with the House Manager and Ticketing Department to resolve Guest issues.
REQUIREMENTS
- Ability to maintain composureeffectively while encountering a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness
- Demonstrate an understanding of, sensitivity to and appreciation for the diverse ethnic, socio-economic, disability and gender diversity of guests and staff attending or working with San Diego Theatres
- Availability to provide a minimum availability to work 40% of the events per month, including 3 weekend shifts.
- Ability to work the 4-hour minimum for each assigned shift.
- Ability to independently complete a series of tasks in order
- Possess excellent Customer Service Skills
- Provenproblem-solvingskills
- Possess an advanced attention to detail, particularly in terms of timing and events of note
- Maintain a professional, neat and well-groomed appearance, adhering to San Diego Theatres uniform requirements
- Work varied shifts, including nights, weekends, and holidays
- Proof of eligibility to work in the United States
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or three years of related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
- Ability to communicate concisely and understandably in the English language. Bilingual (all languages) a plus.
- Ability to speak effectively before groups of patrons or employees of organization.
- Ability to read and interpret documents such as safety rules, tickets, and procedure manuals.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities, but will have oversight of a group of volunteer Ambassadors Corps assigned to an event.
CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to read small print.
- Modulate voice for effective communication
- Ability to climb steps repeatedly
- Ability to descend/ascend ramps and inclines/declines
- Ability to stand for long periods of time.
- Work in a fast-paced, busy environment with environmental conditions such as noise, heights, dark/dim/absence of lighting.
- Ability to bend, stretch, reach and kneel without restriction.
- Ability to hold 15lbs.
- Must be able to open theater doors repeatedly throughout shift.
- Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasional exposed to fumes or airborne particles.
- Moderate to loud noise level during certain events. Ear/hearing protection will be provided if necessary.
- Work area is frequently dark, with frequent exposure to bright theatrical lighting.
IN-HOUSE TRAINING REQUIREMENTS
Critical: Sexual Harassment Awareness (Employee), Bravo Orientation, First Aid/CPR
Normal: Assisted Listening Device Training, Advanced Front of House Situational Awareness Training
Pay: From $19.50 per hour
Benefits:
- 401(k)
- Employee assistance program
- Employee discount
- Referral program
Work Location: In person
