Customer Experience
The Yoga Deck in Banker's Hill is a new indoor/outdoor yoga studio and retreat center in San Diego with a beautifully designed, tranquil environment and a vibrant teachers and student community.
This job will assist the studio owner in managing all aspects of running a top Yoga studio with an emphasis on studio presentation, community building, creative marketing, lead generation, membership sales, management and conversions, event and retreat planning, social media postings as well as daily admin tasks
Will oversee a small admin team of 2-3 people & a team of teachers/instructors (with the help of Teacher Development Manager).
Person should be very detail oriented, outgoing, resourceful and have experience in excellent customer service skills, membership and sales strategies and a proven record in delivering results in this area and hitting goals. (Social media skills/knowledge are a big plus)
What to Expect from Us & Benefits and other Perks:
- Beautiful, calm studio space that feels like a retreat center in Tulum
- Supportive, positive & wellness-oriented work environment
- Bonuses for hitting membership and revenue targets.
- Free Unlimited Yoga membership ($129 value).
- Free Monthly hour massage at DaySpa (sister company) .
- 40% off all Yoga and Spa retail products, skincare etc.
- Opportunity for travel with retreats planned locally and internationally.
- Somewhat flexible, mostly weekday 9-5 or so hours. Never past 5:30pm. (Sometimes will need to be available & attend and be there for a Friday night or usuallySaturday events for a couple of hours midday when there are events at the studio. This is not every weekend, usually approx 1-2x a month max depending on activities and events)
- Expected to be mostly at the studio with option for potentially 1/2 - 1 day remote eventually once trained and proven (TBD).
- Healthcare/Medical Insurance contribution available
- Paid vacation(PTO) after 6-8 months.
What we need from the right candidate
(Please DO NOT APPLY if you do not have solid previous management, operations experience in a membership based Fitness or Wellness space. This is not a post for a Yoga Teacher who does not have any management experience).
- Dynamic and positive, caring leader with great social & empathy skills with ability to maintain and encourage a very positive, inclusive culture that we have at Yoga Deck for students and teachers.
- Ideally we want someone who has experience managing a fitness studio,gym, yoga studio,spa with membership based model.
- Strong Operational & Sales & Management Experience
- Strong demonstrated past leadership experience
- Experience coaching and guiding employees to ensure continuous development of team and operational accuracy.
- At least 3+yrs in management role ideally in retail or fitness sales membership based Fitness Studio
- Experience with hiring, firing, managing an developing a team directly.
- Experience with delegating & follow-up to ensure compliance & new processes properly implemented.
- Dealing with HR issues in the past.
- Excellent time management skills with ability to multi-task work under pressure & implement programs and new procedures efficiently and in a timely manner
- Highly organized with the ability to prioritize and meet deadlines, often in a fast changing environment.
- Detail oriented, logical and ability to "get-it-done" and work under deadlines. Pro-activity is essential.
Technical Skills
- Very proficient in Microsoft Office Suite expecially Excel (Canva preferred or be willing to learn and teach yourself)
- Ability to create and manage budgets effectively including manage tracking spreadsheets with formulas etc.
- Ability to direct marketing and social media campaigns with social media person.
- Extroverted & positive individual. Business minded. Comfortable going out into the community networking making connections with local businesses etc.
- A level of proficiency with social media management is preferred
Yoga Knowledge
- Knowledge, passion for Yoga necessary. You must have a practiced yoga before, have a basic knowledge of it. If you are certified Yoga teacher that is a plus as you will be able to sub and possibly teach a class also. However, this is not a requirement and we ARE NOT LOOKING for a yoga teacher, but again this will be considered a bonus IF other skills and requirements are met.
KEY RESPONSIBILITIES
Leadership
- Be the visionary and motivational leader in the studio.
- Ensure a safe and welcoming environment for staff and students
- Generate ideas how to grow community, how to deliver beyond client expectations and implement new ideas, products with the Team
General Management
Financial Management
- Develop and manage the studio's budget including revenue & expenses.
- Monitor and analyze KPI’s, financial performance, revenue streams and implement strategies to meet revenue goals.
Studio Management
- Manage class schedule, workshops with assistance and input of Teacher Dev Manager & Owner.
- Creates & implements Studio Challenges, Membership Drives
- Oversees Assistant Manager, Teacher Dev Manager & Marketing Dept & External Vendors.
Staff & HR Management
- Manage Payroll
- Hiring, Onboarding, Performance Improvement plans etc.
- Hire, help Train, and manage new admin staff along with Assnt. Manager
- Ensure everyone is clocking in/out properly w/correct breaks & adjust as needed.
- Work with the lead teacher in onboarding new Teachers. Ensure they are up to speed on studio process & procedures and know how to use software properly.
- Track budget for employee hours
Operations Management
Maintenance & Supplies
- Ensure all equipment (mats, props, heaters etc in good condition cleaned regularly & properly stored.
- Monitor & manage inventory of studio supplies and props, equipment
- Coordinate supplies to make sure studio is well stocked
Retail
- Create partnerships locally with vendors or in community
- Suggests, orders and puts product into inventory, prices etc with help from Asst. Manager and F.Desk team.
Admin & Communication
- Answering and sorting emails as appropriate
- In charge of the monthly newsletter going out through Momence
- Manage & optimize class bookings, Classpass and payment through studio software
- Build and maintain strong relationships with members, teachers by providing exceptional customer experience and addressing member inquiries and concerns.
- Identify potential issues, whether classes, times, studio problems, together with the Yoga Manager and identify areas of studio that can improve.
- Handle all rental bookings, contracts, refunds and deposits. Works with the Yoga Manager for one on one for privates and workshop rentals.
Marketing, Sales, Membership Management
Customer Experience
- Create/provide a warm & welcome atmosphere for students and community
- Provide info on classes, instructors, studio policies
- Handle customer inquiries & resolve issues promptly & professionally through e-mail, phone calls.
- Membership cancellations correspondences
- Develop and implement strategies to retain current members and attract new ones.
Promotional Activities
- Help Organize and Participate in studio events, workshops w/Teacher Dev Manager & community outreach to promote Yoga Deck’s offerings.
- Find opportunities to collaborate with local businesses
- Create, share information about promotions, workshops, classes and trainings and upcoming events through printing posters & word of mount, grass roots marketing.
- Manage seasonal décor for studio with Team or for special events.
- Create and coordinate Seasonal drives to support local charities.
Community Engagement
- Create and maintain partnerships with local businesses, schools, and organizations to promote the studio and foster a sense of community.
- Organize and oversee studio events and workshops with Lead Teacher.
Marketing
- Work closely with studio staff to support in marketing goals
- Help Lead Teacher with workshop promotion
- Audit past and current marketing initiatives to see where we can improve and broaden our audience/customer base.
- Assist with design efforts and marketing for special events.
- Manage and execute the design or printing of in studio marketing/posters/newsletters etc.
- Manage the website and build new pages if needed, update as needed w/website vendor
- Coordinate Posting events and specials on all social networks
- Creation of surveys, events and photoshoot scheduling, client feedback
Memberships, Sales & Retention (This is KEY resposibiilty of this role)
- Develop and ensure 5 Revenue Streams are performing to goal
- Hitting studio targets. Student retention & communication!
- Trainings, Memberships, Workshops, Retreats & Retail
- Managing client/student feedback, automatic marketing and outreach channels,
- Monthly Newsletter Creation and Scheduling on software system.
Job Types: Full-time, Part-time
Pay: $52,000.00 - $64,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Application Question(s):
- Do you have a vehicle, ability to get to work as needed ?
Experience:
- Management: 3 years (Preferred)
- Sales: 2 years (Preferred)
Location:
- San Diego, CA 92103 (Preferred)
Shift availability:
Work Location: In person
