Top 9 Customer success manager Jobs in San Diego County Ca

Senior Manager, Customer Success (Money)
Intuit —San Diego, CA
- $143,500 - $233,000 a year
- 5 years
- Team management
- Mentoring
Staff Vendor Partner Manager, Intuit Customer Success
Intuit —San Diego, CA
- $147,500 - $200,000 a year
- 8 years
- Analysis skills
- Bachelor's degree
11d
Customer Success Principal Program Manager
Intuit —San Diego, CA
- $178,000 - $241,000 a year
- Management
- Senior level
- Leadership
11d
Principal Business Operations Manager - Customer Success Platform
Intuit —San Diego, CA
- $196,000 - $265,000 a year
- Analysis skills
- Senior level
- Leadership
Critical Account Manager
Intuit —San Diego, CA
- $126,000 - $191,000 a year
- Mid-level
- 3 years
- Communication skills
10h

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Senior Manager, Customer Success (Money)

Intuit -
San Diego, CA

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Job Details

$143,500 - $233,000 a year

Qualifications

Managing customer accounts
Customer communication
Stakeholder engagement
Strategic goal setting
Customer relationship building
Managing teams in a customer support role
Process design
Change management
Managing clients in a customer support role
Team development
Key Performance Indicators
B2B business model
Team management
Data analytics
B2B
Leading team collaboration initiatives
Process improvement planning
Cross-functional communication
Senior leadership
Team building

Full Job Description

Overview

The QuickBooks Money Customer Success team partners with our highest-value Mid-Market customers throughout their client journey. We take a consultative approach — guiding customers through early adoption, driving engagement, and connecting them to the innovations and features that move their business forward.

As the first Senior Manager for the Money CS team, you are at the helm of shaping the future of customer success. You’ll guide CSMs who are responsible for building deep customer relationships and ensuring long-term success. As a visionary leader, you’ll design and execute strategic initiatives, scale operations efficiently, and foster a culture of excellence, collaboration, and innovation. You’ll work across functions, influence key decision-makers, and drive game-changing customer engagement strategies.

If you thrive in fast-moving, high-growth environments, and you’re ready to elevate a world-class team, this is your opportunity.

Responsibilities

Lead, mentor, and develop a team of Customer Success Managers, ensuring alignment with company goals and customer success best practices.
Drive customer adoption, retention and expansion by developing scalable engagement strategies, optimizing onboarding, and improving customer health scores for mid-market businesses with complex operations.
Implement operational frameworks and performance metrics to enhance the efficiency and effectiveness of CSM teams.
Act as a strategic partner between Customer Success, Sales, Product, and Support teams to ensure a seamless customer journey.
Advocate for customer needs, providing insights to product teams to influence future operational enhancements, particularly in automation, forecasting, and compliance reporting.
Oversee high-priority customer escalations, ensuring quick resolution and long-term customer satisfaction.
Foster a culture of innovation, collaboration, and continuous improvement, driving engagement and professional growth within the CSM organization.
Utilize data-driven insights to refine processes, measure impact, and optimize customer success strategies.

Qualifications

7+ years of experience leading a client success team, with a strong focus on mid-market B2B clients.
5+ years experience managing clients with one or more of the following service offerings: Payments, Bill Pay, Lending, Payroll/Workforce Management
Proven ability to build, lead and scale high-performing teams in a high growth environment
Experience in strategic planning, process optimization, and change management.
Exceptional communication and stakeholder management skills, with the ability to drive cross-functional collaboration.
Ability to leverage analytics and performance metrics to make data-driven decisions.
A passion for customer success, innovation, and building long-lasting client relationships in the mid-market space.
Strong knowledge of Intuit’s financial products a plus

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:
Mountain View, CA $172,000- $233,000
New York $160,000- $217,000
San Diego, CA $143,500- $194,000

Apply Now

Refine Your Search

customer success manager jobs in san diego county ca

Senior Manager, Customer Success (Money)

Staff Vendor Partner Manager, Intuit Customer Success

Customer Success Principal Program Manager

Principal Business Operations Manager - Customer Success Platform

Critical Account Manager

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I want to receive the latest job alert for customer success manager in san diego county ca

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