Top 247 Customer service manager Jobs in San Fernando Valley, Ca

Supervisor, Contact Center - Remote
Harbor Freight Tools USA, Inc. —Calabasas, CA
- $61,800 - $92,700 a year
- Weekends as needed
- Remote
- Hospitality
- Ability to walk for extended periods
- 5 years
- Paid holidays
- Disability insurance
Lead, Product Support & Customer Experience
National Research Group —Culver City, CA
- $120,000 - $180,000 a year
- Full-time
- Remote
- 7 years
- SQL
- Continuous improvement
- Paid parental leave
- Dental insurance
Customer Experience Manager
GigXR —Los Angeles, CA
- $60,000 - $120,000 a year
- Hybrid work
- Up to 50% travel
- Mid-level
- 3 years
Customer Experience Associate Manager
O Positiv —Santa Monica, CA
- $110,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
7d
Lead Airport Agent - Customer Service
Envoy Air Inc. —Los Angeles, CA
- $32.65 an hour
- Weekends as needed
- Microsoft Word
- 18 years or older
- Computer literacy
- Life insurance
Head of Customer Support
Pulse Games —Los Angeles, CA
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Senior level
Quick Apply
Department Lead I
Fox Corporation —Los Angeles, CA
- $29.52 - $51.65 an hour
- Overtime
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Health insurance
- Dental insurance
7d
Director of Customer Experience Strategy
Arakelian Enterprises Inc —Irwindale, CA
- $160,000 - $200,000 a year
- Full-time
- Marketing
- Master's degree
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager, Cargo Services
American Airlines —Los Angeles, CA
- $80,000 - $86,000 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
11h
Sr. Manager, Customer Success
Samsara —Los Angeles, CA
- $142,800 - $229,500 a year
- Bachelor's degree
- Travel
- Recruiting
- Parental leave
Client Services Supervisor - Theaters and Residencies
AEG Worldwide —Los Angeles, CA
- $31.25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Health savings account
- Paid holidays
Workforce Management Supervisor- Patient Access Organization
UCLA Health —Los Angeles, CA
- $41.38 - $88.51 an hour
- 5 years
- Mid-level
- Analysis skills
Customer Support Manager
Wheels Up —Los Angeles, CA
- $65,000 - $75,000 a year
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Customer Experience Manager
Plug Technologies Inc —Los Angeles, CA
- $110,000 - $120,000 a year
- Full-time
- 5 years
- Office
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Brand Support Program Manager, Amazon Live Self-Service
Amazon.com Services LLC —Culver City, CA
- $74,200 - $129,800 a year
- Full-time
- Mid-level
- 3 years
- Fair chance
- AD&D insurance
- Health insurance
Customer Care Manager
ATR —Los Angeles, CA
- $80,000 - $112,320 a year
- Overtime
- HIPAA
- 3 years
- Senior level
Quick Apply
Client Intake Sales Operations Manager (On-site)
Abramson Labor Group —Burbank, CA
- $120,000 - $180,000 a year
- Full-time
- Spanish
- Mid-level
- In-person
- Paid holidays
- Health insurance
Quick Apply
Supervisor, Operations
24 Hour Home Care - Corporate Division —Los Angeles, CA
- $71,000 - $85,000 a year
- Hybrid work
- Spanish
- Mid-level
- Office
Quick Apply
Customer Experience Supervisor
KITH —Beverly Hills, CA
- $26 - $28 an hour
- Full-time
- Inventory management
- Computer literacy
- Merchandising
Client Service Manager
Wilson Sonsini Goodrich & Rosati —Century City, CA
- $131,750 - $178,250 a year
- Full-time
- Hybrid work
- Customer service
- Bachelor's degree
- Travel

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Supervisor, Contact Center - Remote

Harbor Freight Tools USA, Inc. -
Calabasas, CA

Apply Now

Job Details

$61,800 - $92,700 a year

Benefits

Internet reimbursement
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance
Paid sick time

Qualifications

Computer operation
Writing skills
Equipment troubleshooting
Employee relationship building
Video conferencing software
Computer hardware
Hardware support
Microsoft Teams
Typing
Productivity software

Full Job Description

Our Contact Center Supervisors lead their teams in a remote environment to provide an exceptional customer experience through phone, chat, text, social media, and email communication by providing product support and troubleshooting, parts assistance, website and order support, issue resolution, and general customer support. Our Contact Center Supervisors have excellent verbal and written communication skills and a strong desire to coach and develop teams. They lead by example and demonstrate strong customer service skills. Additionally, our Contact Center Supervisors share responsibilities for monitoring live queue activities and Associate availability and messages during Leader on Duty (LOD) shifts to balance workload, respond to Associate needs, and ensure customers receive timely and effective support.

Duties and Responsibilities

Lead, coach, and develop direct reports
- Build strong rapport with Associates
- Review calls, chats, texts, social media direct messages, and emails weekly to identify coaching opportunities
- Provide ongoing coaching and feedback
- Address performance issues in a timely manner
Build a Championship Team
- Interview candidates and assess talent
- Onboard and assimilate new Associates
- Facilitate progressive development for Associates
- Build high engagement with team
Facilitate Contact Center operations through Leader on Duty (LOD) shifts:
- Monitor live queue activities and Associate availability and take corrective action to balance workload
- Check Associates' adherence to schedules and reach out when gaps are identified
- Update Associate schedules to account for call outs and shifting lunches, breaks, or activities
- Track attendance and address per policy
- Answer Associate questions and provide guidance
- Escalate operational or technology issues with business partners
Use critical thinking and good decision making skills to contribute to operational excellence
- Handle customer escalations with professionalism and find a balance between customer experience and company objectives
- Provide leadership for a particular area of responsibility within the operation and ensure timely execution and follow-up
- Represent the Contact Center in business partner meetings and provide appropriate insight and guidance

Scope

Staff supervision and development: Yes
Decision making:
Makes decisions to resolve customer issues. Empowers Associates to make sound decisions with guidance.
Travel: Up to 5%
Flex Designation: Anywhere

The anticipated salary range for this position is $61,800 – $92,700 depending on location, knowledge, skills, education and experience. This position is also eligible for an annual discretionary bonus. In addition, we offer comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability. Eligible Associates are able to enroll in our company’s 401k plan. Associates will accrue paid time off up to 200 hours per year (inclusive of PTO, floating holidays, and paid holidays). Paid sick time up to 80 hours per year unless otherwise required by law.

Requirements

Education and Experience
Education Requirements

Bachelor’s/Associates Degree preferred or High School

Years of Experience

5+ years’ experience in Customer Service, Retail, or Hospitality experience required

Skills

Intermediate computer skills, including MS Office (Teams, Excel, Word, PowerPoint)
Ability to troubleshoot technology challenges with Associates, including hardware setup and connectivity issues
Excellent verbal and written communication skills
Strong attention to detail and ability to multitask
Availability
Ability to work a flexible schedule, including weekends and holidays
Workspace Requirements:
Contact Center Associates are required to have a space within their home to create a desk setup that includes 2 monitors, a laptop, docking station, mouse, keyboard, and headset. Additionally, Contact Center Associates should maintain a workspace that is:
safe and free from hazards, quiet and suitable to maintain the confidentiality and privacy of company/customer information
free of distractions – Associates should be able to converse with customers in a non-distracting manner. Distractions could include care for dependents and other persons, pets, and noise-generating devices such as tv, phone, radio, etc.
secure for Harbor Freight property
well-lit and ergonomically adequate – HFT has resources available to support any questions/concerns about setting up an ergonomically adequate workstation.
Internet speed of 1GB or greater is required (HFT supports all Contact Center Associates with a monthly internet reimbursement to offset cost of maintaining 1GB speed)

Physical Requirements
Contact Center - General office environment requiring ability to:

Stand, walk, sit for extended periods of time.
Speak and listen to others in person and over the phone and video conferencing.
Use keyboard and read from computer screen and reports.
The ability to lift up to 15 lbs.
Type 40 words per minute.

Safety
Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.

About Harbor Freight Tools

We’re a 45 year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,600 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.

Apply Now

Refine Your Search

customer service manager jobs in san fernando valley, ca

Supervisor, Contact Center - Remote

Lead, Product Support & Customer Experience

Customer Experience Manager

Customer Experience Associate Manager

Lead Airport Agent - Customer Service

Head of Customer Support

Department Lead I

Director of Customer Experience Strategy

Customer Service Manager, Cargo Services

Sr. Manager, Customer Success

Client Services Supervisor - Theaters and Residencies

Workforce Management Supervisor- Patient Access Organization

Customer Support Manager

Customer Experience Manager

Brand Support Program Manager, Amazon Live Self-Service

Customer Care Manager

Client Intake Sales Operations Manager (On-site)

Supervisor, Operations

Customer Experience Supervisor

Client Service Manager

I want to receive the latest job alert for customer service manager in san fernando valley, ca

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