Top 112 Bilingual customer service associate Jobs in San Francisco, Ca

Bilingual Program Associate, Participant Enrollment and Customer Service
SAN FRANCISCO-MARIN FOOD BANK —San Francisco, CA
- $29.20 - $30.11 an hour
- Evenings as needed
- Hybrid work
- Spanish
- Computer literacy
- English
- Disability insurance
- Health insurance
Bilingual English/Spanish Customer Service Representative
Transdev —Oakland, CA
- $21.50 - $30.09 an hour
- Full-time
- Background check
- Spanish
- Computer literacy
- Disability insurance
- Health insurance
Customer Service Representative (Bilingual)
Westside Building Materials - Oakland —Oakland, CA
- $25.19 - $32.07 an hour
- Bilingual
- Background check
- Computer literacy
- Travel reimbursement
- Wellness program
Airline Customer Service Agent - San Francisco, CA
Pacific Aviation —San Francisco, CA
- $23.40 an hour
- Overtime
- Background check
- Customer service
- Computer literacy
- Paid training
- Health insurance
Quick Apply
Representative, Care Connections Member Advocate (Bilingual in Spanish) - CA ONLY
Molina Healthcare —San Francisco, CA
- $20.34 - $30.39 an hour
- Full-time
- Administrative experience
- 1 year
- Communication skills
- Health insurance
Customer Service Representative Bilingual Cantonese/Mandarin
Transdev —Oakland, CA
- $21.50 - $30.09 an hour
- Full-time
- Background check
- Computer literacy
- Pass drug screening
- Disability insurance
- Health insurance
Bilingual Customer Service and Rebate Processing Specialist
Resource Innovations —San Francisco, CA
- $17 - $18 a year
- 8 hour shift
- Remote
- Microsoft Word
- Background check
- Spanish
- Commuter assistance
- Paid holidays
Quick Apply
Customer Service Representative.
Fiesta Auto Insurance —Redwood City, CA
- $80,000 - $125,000 a year
- 8 hour shift
- Spanish
- Office
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Airline Customer Service Agent SFO - Japanese/English Speakers
Pacific Aviation —San Francisco, CA
- $23.40 an hour
- Overtime
- Background check
- Computer literacy
- Pass drug screening
- Free parking
- Paid training
Quick Apply
Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
4d
Patient Service Representative - Patient Experience
Midi Health —San Francisco Bay Area, CA
- $60,000 a year
- Remote
- Spanish
- Google Workspace
- Writing skills
- Dental insurance
- Paid time off
Quick Apply
10d
Customer Service Coordinator
Forward Logistics, Inc. —South San Francisco, CA
- $23 - $27 an hour
- Full-time
- English
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
9d
Administrative Manager / Customer Service Associate
AUTO 360 Garage —Daly City, CA
- $28 - $36 an hour
- Online Application
- Spanish
- English
- Mid-level
- Flexible schedule
Quick Apply
2d
Airline Customer Service Agent SFO - Chinese/English Speakers
Pacific Aviation —San Francisco, CA
- $23.40 an hour
- Part-time
- Background check
- Computer literacy
- Pass drug screening
- Free parking
- Paid training
Quick Apply
Member Services Representative I - Bilingual Cantonese / Job Req 788843328
ALAMEDA ALLIANCE FOR HEALTH —Alameda, CA
- $22.88 - $34.33 an hour
- Weekends as needed
- Microsoft Outlook
- Current TB test
- Writing skills
Customer Service Representative (Part-Time)
Four Star Seafood Inc —San Francisco, CA
- $22.50 - $31.25 an hour
- Part-time
- Basic math
- High school diploma or GED
- Guest services
- Health insurance
- Dental insurance
Quick Apply
Member Care Representative
SAN FRANCISCO FEDERAL CREDIT UNION —San Francisco, CA
- $25 - $30 an hour
- Full-time
- Spanish
- High school diploma or GED
- Fair chance
- Profit sharing
- Health insurance
Quick Apply
Bilingual Clinical Support Specialist (Temp-to-Hire)
Arine —San Francisco, CA
- $20 - $22 an hour
- Temporary
- Remote
- Background check
- Spanish
- Google Workspace
- Health insurance
- Benefits from day one
Cashier/Customer Service Representative
Popeye's Louisiana Kitchen —San Francisco, CA
- $19 - $20 an hour
- Part-time
- Merchandising
- English
- Supervising experience
Quick Apply
13d
Call Center Representative (Patient Services)
Marin Community Clinics —Novato, CA
- $25 - $28 an hour
- Full-time
- Spanish
- Medical office experience
- HIPAA
- Mileage reimbursement
- AD&D insurance

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Bilingual Program Associate, Participant Enrollment and Customer Service

SAN FRANCISCO-MARIN FOOD BANK -
San Francisco, CA

Apply Now

Job Details

$29.20 - $30.11 an hour

Benefits

Disability insurance
Health insurance
Dental insurance

Qualifications

Computer skills
Experience working with individuals from underserved communities
Non-profit experience
Ticketing system technical support

Full Job Description

Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Bilingual Program Associate, Participant Enrollment & Customer Service for the San Francisco-Marin Food Bank. Join our friendly, collaborative, and hardworking programs team, reporting to the Program Manager.

As part of the Participant Enrollment and Customer Service branch, the Bilingual Program Associate is responsible for participant enrollment and referral to the San Francisco-Marin Food Bank’s services. The Bilingual Program Associate is also responsible for providing excellent customer service and support to participants actively enrolled in services.

Who We Are:

The San Francisco-Marin Food Bank’s mission is to end hunger in San Francisco and Marin counties. We envision a community free of the root causes of hunger, where everyone has access to nutritious food of their choosing and is uplifted by a network of support.

Together with more than 250+ community partners, we work to address hunger head-on through a coordinated network of neighborhood food pantries, CalFresh enrollment, home-delivered groceries, and policy and advocacy efforts. We work with our community to provide food for people facing hunger today while working to end the hunger of tomorrow. This fiscal year, we are serving 42,000 households per week. Nearly 70% of what we distribute is fresh fruits and vegetables. Visit sfmfoodbank.org to learn more.

Who You Are:

To excel in this position, you will need to approach the work with the following habits and values:

Collaboration and Teamwork
Partners with others to contribute ideas, time, or energy to ensure a project or tasks success.
Seeks assistance, as needed, and consistently volunteers assistance to colleagues.
Acknowledges colleagues accomplishments and shares credit on collaborative work.
Values Differences
Respects and seeks to understand different perspectives.
Is sensitive to cultural norms, expectations, and ways of communicating.
Customer Focus
Provides empathetic listening and proactive problem solving.
Provides a positive participant experience and is thoughtful of participant needs.

Exhibits clear and consistent communication with participants to uphold Food Bank programs policies.
Judgement
Recognizes when to escalate specific situations to the next higher level of expertise.
Takes time to collect information, considers impact, and confirms details before making a decision.
Seeks input from others or independently does more research to verify assumptions and information before accepting them.
Self-Awareness and Professionalism
Seeks feedback and is receptive to reflecting on and discussing strengths and weaknesses.
Maintains professional boundaries with coworkers and participants, and acts with integrity.
Delivers Commitments
Follows through on commitments.
Shows consistency between words and actions and takes responsibility for decisions, actions, and mistakes.

What You Would Be Accountable for:

The Bilingual Program Associate is accountable for the following key pieces of Level 1 enrollment and customer service work:

Participant enrollment and referral over the phone, online, or via paper forms.
Participant support and troubleshooting.
Maintaining updated and accurate participant accounts in our database.
Occasional project-based or ad-hoc on-site enrollment and referral support at neighborhood food pantries.
Administrative tasks in relation to participants and their accounts (some tasks may be office-based).
Compliance with policies and procedures of Food Bank programs.

What You Would Be Doing Right Now:

Participant Enrollment and Referral

Screen participants for all Food Bank services.
Enroll participants in food pantries and home-delivered grocery services.
Refer participants to other Food Bank services (CalFresh, SFP, EFB) and external social services.
Efficiently and accurately update and manage paper and electronic participant records.
Monitor compliance with enrollment protocols, directly communicate the appropriate follow-up with participants and social service providers or report partner agency discrepancies to Bilingual Program Coordinator, as necessary.

Customer Service

Respond to questions, complaints, and concerns of community members (participants, agencies, social workers, etc) promptly and professionally.
Respond to inbound calls/voicemails, emails, and texts in a timely manner.
Use technical tools (Zendesk, Excel, CRM, etc) to document participant interactions.
Apply de-escalation techniques to emotionally escalated interactions. Ask for support from Program Manager, as needed.
Warm, welcoming experience to participants//positive experience for participants.

Other Program Support

Problem solve and provide programmatic and customer service support to programs staff and agencies, as needed, including off-site responsibilities.
Support internal and external reporting and surveys.
Coordinate occasional mass mailings.
Participate in service improvement efforts.
Support inter- and cross-departmental projects that involve participant outreach and communication.
Provide administrative and other backend support for departmental needs.
Other duties as assigned.

What Else You Should Know:

REQUIRED EXPERIENCE:

1+ years of experience in the non-profit or social services sector working directly with clients facing multiple barriers to receiving services.

PREFERRED EXPERIENCE:

Experience using customer support ticketing software required. Zendesk preferred.
Knowledge of service delivery system in San Francisco and Marin.

KEY KNOWLEDGE, SKILLS, & ABILITIES:

Fluency in English, receive a level 9 score on the verbal assessment and a level 8 score on the written assessment.
Fluency in Spanish AND/OR Cantonese, receive a level 9 score on the verbal assessment and a level 8 score on the written assessment.
Pass the following tests: Data Accuracy and Speed.
Experience in resolving conflicts by listening, communicating calmly and respectfully to the satisfaction of client.
Cultural awareness and sensitivity in working with community members from diverse backgrounds. Ability to adhere to safety and standard operating procedures.
Ability to comply with the Food Bank’s confidentiality policies and procedures at all times.
Dependable and able to accommodate occasional evening or weekend work when needed.
Ability to perform clerical and computer work temporarily in a variety of off-site and physical arrangements.
Intermediate computer skills and ability to quickly learn new computer software with training.

CERTIFICATES, LICENSES, REGISTRATIONS: N/A

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

This position is set in a hybrid work environment. The physical and environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

POSITION COVERED BY OPEIU LOCAL 29 BARGAINING UNIT.

SALARY The position is a fixed term position, anticipated to end April 2027. The starting salary for this position ranges from $29.20-30.11, with exact salary depending on experience.

BENEFITS All positions are offered generous holiday and sick time as well as retirement savings. This position also qualifies for medical, dental, life, long-term disability, and vacation time.

The San Francisco-Marin Food bank is an Equal Opportunity Employer and we value having staff who come from communities that we serve. We especially encourage people of color, folks from the LGBTQIA2+ community, and people with disabilities to apply. In accordance with and support of the San Francisco Fair Chance Ordinance, we encourage formerly incarcerated individuals and those with arrest and conviction records to apply.

Apply Now

Refine Your Search

bilingual customer service associate jobs in san francisco, ca

Bilingual Program Associate, Participant Enrollment and Customer Service

Bilingual English/Spanish Customer Service Representative

Customer Service Representative (Bilingual)

Airline Customer Service Agent - San Francisco, CA

Representative, Care Connections Member Advocate (Bilingual in Spanish) - CA ONLY

Customer Service Representative Bilingual Cantonese/Mandarin

Bilingual Customer Service and Rebate Processing Specialist

Customer Service Representative.

Airline Customer Service Agent SFO - Japanese/English Speakers

Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California

Patient Service Representative - Patient Experience

Customer Service Coordinator

Administrative Manager / Customer Service Associate

Airline Customer Service Agent SFO - Chinese/English Speakers

Member Services Representative I - Bilingual Cantonese / Job Req 788843328

Customer Service Representative (Part-Time)

Member Care Representative

Bilingual Clinical Support Specialist (Temp-to-Hire)

Cashier/Customer Service Representative

Call Center Representative (Patient Services)

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