Top 115 California startup remote Jobs in San Francisco, Ca

Patient Service Representative - Patient Experience
Midi Health —San Francisco Bay Area, CA
- $60,000 a year
- Remote
- Spanish
- Google Workspace
- Writing skills
- Dental insurance
- Paid time off
Quick Apply
13d
Patient Service Representative - Billing
Midi Health —San Francisco Bay Area, CA
- $23 an hour
- Full-time
- Remote
- Mid-level
- US work authorization
- 2 years
- Dental insurance
- Paid time off
Quick Apply
Social Media Manager
Dutch —Oakland, CA
- Full-time
- Remote
- Writing skills
- Mid-level
- 3 years
- Dental insurance
- Paid time off
Quick Apply
Administrative Assistant
Simon-Kucher & Partners —San Francisco, CA
- $75,000 - $85,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid holidays
- Health insurance
Junior Business & Data Analyst
Upgrade —San Francisco, CA
- $75,000 - $95,000 a year
- Remote
- Writing skills
- English
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Quality Improvement Coordinator
Vayu Health —San Francisco, CA
- $90,000 - $105,000 a year
- Full-time
- Remote
- Nursing
- Mid-level
- Outpatient experience
Quick Apply
Scheduling Coordinator (Spanish Fluency preferred)
Stealth HC —San Mateo, CA
- $50,000 - $70,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- Office
Operations & Service Technician
Aquarius Technologies LLC —Benicia, CA
- $35 - $45 an hour
- Full-time
- Background check
- 5 years
- Pass drug screening
- Health savings account
- Health insurance
Quick Apply
SR. Project Manager
Singular Builders —San Francisco, CA
- $175,000 - $210,000 a year
- Full-time
- 7 years
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- AD&D insurance
Quick Apply
Showroom Sales Representative - Interior Glass Doors/Walls & Partitions
Just Sales Jobs —San Francisco, CA
- $54,000 - $58,000 a year
- Full-time
- Microsoft Word
- No experience needed
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Showroom Sales Representative - Interior Glass Doors, Walls & Partitions
Just Sales Jobs —San Francisco, CA
- $54,000 - $58,000 a year
- Full-time
- Microsoft Word
- No experience needed
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9d
Psychiatric Mental Health Nurse Practitioner (PMHNP) - Remote
Mood Health —Oakland, CA
- $90 - $110 an hour
- Part-time
- Remote
- Spanish
- Psychiatry
- Adults
Quick Apply
Associate Attorney - Civil Litigation
Everforth —San Francisco, CA
- Full-time
- Writing skills
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
13d
Youtube Manager
Owner.com —San Francisco, CA
- $160,000 - $170,000 a year
- Full-time
- Research
- Mid-level
- 3 years
- Health insurance
Technical Support Engineer
Legion —Redwood City, CA
- $85,000 - $87,300 a year
- Weekends as needed
- Remote
- Background check
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Senior Business & Data Analyst
Upgrade —San Francisco, CA
- $100,000 - $125,000 a year
- Remote
- English
- SQL
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
Director, Compliance
Figure Lending —San Francisco, CA
- $136,500 - $204,600 a year
- Remote
- System design
- Residential
- 8 years
- Continuing education credits
- Commuter assistance
Quick Apply
Account Manager
Front —San Francisco, CA
- $135,000 - $150,000 a year
- Full-time
- Mid-level
- Office
- Contracts
- Paid parental leave
- Health insurance
Senior Sales Engineer, California
Axonius —San Francisco, CA
- $240,000 - $265,000 a year
- Remote
- Research
- APIs
- Senior level
AI Engineer
Fathom —San Francisco, CA
- Full-time
- Hybrid work
- Computer science
- Research
- Mid-level

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Patient Service Representative - Patient Experience

Midi Health -
San Francisco Bay Area, CA

Quick Apply

Job Details

$60,000 a year
13 days ago

Benefits

Dental insurance
Paid time off

Qualifications

Google Workspace
Patient question and concern management
Writing skills
Patient complaint handling
Medical records
Zendesk
Customer support ticket management
Productivity software
Managing patient records
Escalation handling
Ticketing system technical support

Full Job Description

Patient Service Representative - Patient Experience:

As a Patient Service Representative, you will serve as a vital bridge between patients, clinicians, and internal teams. You will manage high-touch interactions across multiple channels, resolve escalated patient concerns, and ensure a seamless experience from scheduling to billing. This is not a traditional front-desk role, you will be working in a fast-paced, digital-first environment, requiring agility, empathy, and technical fluency.

PSRs demonstrate sound judgment, empathy, and professionalism when addressing patient feedback, complaints, or grievances. They serve as a resource for patients, collaborate across departments, and contribute to continuous improvement within the patient journey.

This position is ideal for someone who thrives in a dynamic, startup setting, has strong experience with tools like Zendesk, and is deeply passionate about improving the patient experience in modern healthcare.

This job is "HOT":

Make a real impact on women's health – Help patients navigate their healthcare journey with care and clarity.
Work from anywhere – Enjoy full remote flexibility while being part of a mission-driven, collaborative team.
Shape the future of a growing startup – Contribute to processes, tools, and workflows as Midi Health expands and innovates in women's care.

Business impact:

Serve as the first point of contact for patients, primarily via phone, with empathy, discretion, and follow-through, providing exceptional patient care
Manage a high volume of inbound and outbound calls related to patient support, service recovery, scheduling, and care coordination
Respond to patients who may be escalated, frustrated, or confused, and work to resolve their concerns with compassion and professionalism
Navigate patient concerns using appropriate service recovery protocols and escalate when necessary
Document patient interactions accurately and thoroughly in Zendesk and the Electronic Health Record (EHR) system
Act as a patient advocate and liaison across departments to facilitate timely and effective solutions
Proactively identify areas for patient experience improvement and share feedback with leadership
Uphold patient confidentiality across all communications, systems, and platforms
Embody core values of compassion, accountability, respect, integrity, and trust

What you will need to succeed:

5+ years of experience in a high-touch, patient-facing role
2+ years of experience using Zendesk (or comparable ticketing software)
2+ years of experience using Athena (or comparable EHR system)
2+ years of experience using Google Workspace (required)
Proven ability to communicate clearly and professionally, both verbally and in writing
Experience handling escalated patient concerns or grievances with discretion and empathy
Strong critical thinking, judgment, and decision-making skills
Must have a quiet, distraction-free home workspace and reliable high-speed internet
Bilingual (Spanish or other language) a plus

What we offer: ✨

Compensation: $60,000 annual salary, exempt, based on experience, location and other variables
Opportunity to join a fast-growing, mission-driven healthcare startup
Health, dental, and paid time off benefits
100% remote work environment

The interview process will include:

Recruiter Interview (30 min)

Hiring Manager Interview (30 min)

Final Interview (30 min)

At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].

Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant's salary history.

Please find our CCPA Privacy Notice for California Candidates here.

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Refine Your Search

california startup remote jobs in san francisco, ca

Patient Service Representative - Patient Experience

Patient Service Representative - Billing

Social Media Manager

Administrative Assistant

Junior Business & Data Analyst

Quality Improvement Coordinator

Scheduling Coordinator (Spanish Fluency preferred)

Operations & Service Technician

SR. Project Manager

Showroom Sales Representative - Interior Glass Doors/Walls & Partitions

Showroom Sales Representative - Interior Glass Doors, Walls & Partitions

Psychiatric Mental Health Nurse Practitioner (PMHNP) - Remote

Associate Attorney - Civil Litigation

Youtube Manager

Technical Support Engineer

Senior Business & Data Analyst

Director, Compliance

Account Manager

Senior Sales Engineer, California

AI Engineer

I want to receive the latest job alert for california startup remote in san francisco, ca

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Patient Service Representative - Patient Experience:

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What we offer: ✨

The interview process will include:

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