Case Manager II
ABOUT GLIDE COMMUNITY HOUSING, INC:
The Mission and program goal of Glide Community Housing, Inc. Support Services is to break the cycle of multigenerational dependency, poverty, and low self-worth by providing a safe and nurturing environment that offers services that foster an overall sense of well-being, improve quality of life and help individuals and families maintain stable housing.
Our supportive housing complex serves single adults and families living in one of our three high rise apartment buildings located in the heart of San Francisco's Tenderloin neighborhood.
ABOUT THE POSITION:
JOB DESCRIPTION Title: Case Manager II
Department: Glide Community Housing, Inc.
Reports To: Program Manager
FLSA Status: Non-exempt
Directly Leads: None
SUMMARY:
The Case manager II operates in a flexible, collaborative, resident and family-centered model responding to the daily and overall needs and hopes of the resident community. This person is responsible for working alongside individual residents, families, the resident community and their teams of support to promote residents and families preferred relationships to housing retention and stability as well as overall wellness. This person is also responsible for focusing primarily, but not exclusively, on individual, family and group- level support and collaborations targeting the Spanish- speaking communities across housing sites.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties can be assigned, and the duties and responsibilities of the job are subject to change without notice.
· Adheres to all laws and requirements regarding confidentiality, professional ethics, child & adult protective services, contractual agreements, etc.
· Document resident contacts within the timeframe established. Ensure all resident notes and contacts describing work together are input into Circe accurately and weekly.
· Conduct outreach and maintain high visibility in the resident community.
· Develop and lead, alongside the resident community, groups that create space for mutual knowledge sharing, celebration and learning.
· Provide advocacy and referral activities.
· Coordinate with lead Case Manager and Clinical Program Manager to provide ongoing development of collaborations that enhance support of residents and resident community.
· Proactively engage residents in conversations and linkages needed to help them develop preferred relationships to problems and navigate challenges related to movement towards these intentions and hopes. Continue to help re-negotiate and re-define steps towards those hopes and preferences to build in success, as defined by the resident.
· Provide crisis intervention.
· Provide ongoing resource and service development alongside resident community to support adult residents and families having preferred relationships to problems and intentions.
· Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, attending and actively participating in staff and individual meetings and training courses.
· Attend off-site meetings relevant to residents’ needs and / or for agency representation.
· Meet professional obligations also through the following: not inquiring about difficulties before having first built a foundation of competence, connection and hope. Actively eliciting residents’ wisdom that could contribute to resolving difficulties in their lives, not using objectifying languages in the discussions without considering how residents might experience it or how it might shape our thinking about residents, actively thinking about the ways in which our own assumptions about race, gender, class, age and sexual orientation effect our interactions with all the residents; and routinely soliciting residents feedback on their preferences for the direction of our work together and the effects of our actions on them.
SUPERVISORY RESPONSIBILITIES:
None
QUALIFICATIONS:
· Ability to deal with difficult interactions. Strong conflict resolution skills. Able to defuse potentially volatile situations with patience and tact.
· Ability to plan, prioritize and organize tasks and meet deadlines. Strong attention to detail, particularly in the area of documentation in case files and updating database;
· Adheres to professional boundaries and standards. Understands and follows basic ethics, values and principles of case management regulatory practices;
· Demonstrates basic knowledge of, and some initial experience with, implementing effective therapeutic strategies with clients struggling with challenging relationships to problems.
· Demonstrated initial knowledge of principles and techniques of co-assessment, support strategies, counseling and harm reduction practice.
· Excellent interpersonal skills. Ability to establish and maintain effective working relationships with those contacted in the course of work. Exercises sound judgment in interactions with others;
· Knowledge of resources which might benefit the resident community and that residents can offer each other and staff to benefit others;
· Possess some understanding of residents’ community and the range of problems (including socio- political) and local knowledge that can often join or emerge alongside these problems;
· Has the ability to work effectively across cultures. Demonstrates a commitment to staying curious, learning, communicating and working respectfully with people different from themselves.
· Knowledge of cultural and subcultural values and patterns of behavior. Knowledge of the types of discrimination and mistreatment to which clients may be subjected and applicable remedies;
· Knowledge of the principles and techniques of achieving change in individuals and groups, and an ability to demonstrate successful application;
· Able to handle difficult situations (e.g., angry, loud and/or verbally abusive clients). Must demonstrate the ability to de-escalate oneself and defuse potentially volatile situations with patience and tact;
· Works well under pressure and manages stress effectively in a demanding and fast paced environment;
· Commitment to the mission, values and philosophy of Glide Community Housing.
EDUCATION and/or EXPERIENCE:
· BA degree in Social work/ Psychology or related field and 2+ years case management experience working with socially and/ or economically marginalized seniors, single adults and families with challenges negotiating their preferred relationship to multiple problems impacting their lives or an equivalent combination of education and experience.
· Experience working in a community based social service agency with adults and families in relationship with homelessness and poverty and the problems/ unique issues that often come alongside these experiences.
· Knowledge of community resources for providing assistance to clients;
· Experience working with seniors, single adults and families to co-develop and co-lead spaces of celebration, learning and exchange of knowledge.
CERTIFICATES, LICENSES, REGISTRATIONS:
· None
COMMUNICATION SKILLS:
· Exceptionally strong communication skills;
· Proficiency in spelling, grammar and writing is needed to draft detailed instructions, case care plans, and other required documentation.
MATHEMATICAL SKILLS:
· Basic mathematical skills
COMPUTER SKILLS:
· Proficient in the use of MS Office Suite, experience with databases.
PHYSICAL REQUIREMENTS:
The physical demands described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.
· Vision corrected in normal range;
· Hearing corrected in normal range. Ability to communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking;
· Ability to reach by extending hand(s) or arm(s) in any direction; finger dexterity required to manipulate objects with fingers, e.g., use a keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. Able to use equipment typically found in an office environment;
· Activities that occur frequently are sitting, standing, walking, and handling. Activities that occur infrequently are: bending, crouching, kneeling, twisting, reaching straight, above, and below shoulder level, carrying and lifting up to 25 pounds;
· Ability to sit for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day. Ability to move quickly to address emergencies or potentially dangerous situations. Ability to move about the building and the organization as needed;
· As this position requires periods of sitting and repetitive use of telephone, computer and other office equipment, this person must take frequent short breaks, integrate stretching into her/his daily duties to avoid musculoskeletal disorders;
· Ability to use public and/or private modes of transportation. Duties are office based, but travel to various San Francisco venues is required, as is accompanying residents to off-site appointments.
WORK ENVIRONMENT:
The work environment described here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.
· Community based social service office environment that serves residents who can struggle with their relationships to anger and fear in a ways that can manifest as aggressive behavior.
· Fast paced, with frequent interruptions, demanding, social services office environment;
· Noise level is moderate to noisy, and lighting is conducive to completion of work;
· The employee may be exposed to airborne pathogens, pests and other occupational hazards related to working in a housing site in the Tenderloin.;
· Glide Community Housing’s buildings are located in the Tenderloin. Due to our surroundings, it is important to always be aware of what’s going on around you while walking around the neighborhood.
Pay: $32.87 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
Work Location: In person
