Top 44 Doordash support chat Jobs in San Francisco, Ca

Customer Success Manager
DoorDash USA —San Francisco, CA
- $26.08 - $38.40 an hour
- Mid-level
- Office
- Travel
- Paid parental leave
- Parental leave
Quick Apply
2d
Lead Line Cook
DoorDash Kitchens —Redwood City, CA
- $18.00 - $26.50 an hour
- Full-time
- Mid-level
- Mentoring
- Military encouraged
- Commuter assistance
- Paid parental leave
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Full-time Line Cook
DoorDash Kitchens —Redwood City, CA
- $21 an hour
- Full-time
- ServSafe
- Military encouraged
- Organizational skills
- Commuter assistance
- Paid parental leave
Quick Apply
Line Cook Development Kitchen
DoorDash Kitchens —Redwood City, CA
- $18.00 - $26.50 an hour
- Full-time
- ServSafe
- Military encouraged
- Organizational skills
- Commuter assistance
- Paid parental leave
Quick Apply
Operations Specialist, Remote Assistance
DoorDash USA —Oakland, CA
- $23.70 - $34.80 an hour
- Writing skills
- Mid-level
- Continuous improvement
- Paid parental leave
- Parental leave
Quick Apply
12d
Operations Associate, Mapping
DoorDash USA —San Francisco, CA
- $28.40 - $41.80 an hour
- Rotating shift
- Google Workspace
- Mid-level
- Continuous improvement
- Paid parental leave
- Parental leave
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Associate, Commerce Platform Logistics
DoorDash USA —San Francisco, CA
- $74,800 - $110,000 a year
- Mid-level
- SQL
- Analysis skills
- Paid parental leave
- Parental leave
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Inventory Procurement Associate, DoorDash Air
DoorDash USA —San Francisco, CA
- $84,300 - $124,000 a year
- Mid-level
- 3 years
- Military encouraged
- Paid parental leave
- Parental leave
Quick Apply
Staff Security Engineer, Customer Support and Integrity
DoorDash USA —San Francisco, CA
- $193,800 - $285,000 a year
- Remote
- System design
- Java
- 8 years
- Paid parental leave
- Parental leave
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Senior Associate, Measurement & Ad Tech - Marketing Technology
DoorDash USA —San Francisco, CA
- $83,000 - $122,000 a year
- System design
- Mid-level
- SQL
- Paid parental leave
- Parental leave
Quick Apply
Battery Hardware Technician
DoorDash USA —San Francisco, CA
- $44.90 - $66.00 an hour
- CAD
- Mid-level
- Military encouraged
- Paid parental leave
- Parental leave
Quick Apply
Materials Program Manager, DoorDash Air
DoorDash USA —San Francisco, CA
- $105,400 - $155,000 a year
- 5 years
- Military encouraged
- Fair chance
- Paid parental leave
- Parental leave
Quick Apply
Associate Manager, New Business
DoorDash USA —San Francisco, CA
- $105,400 - $155,000 a year
- Mid-level
- SQL
- Product management
- Paid parental leave
- Parental leave
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Manager, Marketing AI Enablement
DoorDash USA —San Francisco, CA
- $142,800 - $210,000 a year
- 5 years
- Military encouraged
- Organizational skills
- Paid parental leave
- Parental leave
Quick Apply
12d
Senior Associate, Finance & Strategy - New Verticals
DoorDash USA —San Francisco, CA
- $104,700 - $154,000 a year
- Microsoft Excel
- Mid-level
- SQL
- Paid parental leave
- Parental leave
Quick Apply
13d
Senior Manager, Customer Experience
DoorDash USA —San Francisco, CA
- $143,400 - $210,900 a year
- SQL
- Military encouraged
- Fair chance
- Paid parental leave
- Parental leave
Quick Apply
Manager, Integrated Marketing, Consumer - DashPass Benefits
DoorDash USA —San Francisco, CA
- $142,800 - $210,000 a year
- 6 years
- Presentation skills
- Bachelor's degree
- Paid parental leave
- Parental leave
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Manager, Integrated Marketing, Consumer – Merchant Launches
DoorDash USA —San Francisco, CA
- $142,800 - $210,000 a year
- Bachelor's degree
- Military encouraged
- Fair chance
- Paid parental leave
- Parental leave
Quick Apply
Director, Customer Experience Strategy & Operations
DoorDash USA —San Francisco, CA
- $170,000 - $250,000 a year
- Bachelor's degree
- Military encouraged
- Fair chance
- Paid parental leave
- Parental leave
Quick Apply
Staff Security Engineer, Proactive Security
DoorDash USA —San Francisco, CA
- $193,800 - $285,000 a year
- On call
- Remote
- System design
- Mentoring
- Military encouraged
- Paid parental leave
- Parental leave
Quick Apply

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Customer Success Manager

DoorDash USA -
San Francisco, CA

Quick Apply

Job Details

$26.08 - $38.40 an hour
2 days ago

Benefits

Paid parental leave
Parental leave

Qualifications

Managing customer accounts
Outbound sales
Google Sheets
Customer relationship building
Customer retention strategy
Account development
Mid-level
Managing clients in a customer support role
Inside sales
Key Performance Indicators
Salesforce Cloud
Strategic promotions
Customer engagement
Sales management systems proficiency
Time-based sales targets
Data-driven problem-solving
Activity sales targets
Client growth strategy
CRM system proficiency
Outbound calling
Business operations
Customer growth strategy
Account management experience
2 years
Customer interaction during outreach

Full Job Description

This position can be based anywhere in the Bay Area (within 50 miles of San Francisco)

About the Team

The Inside Account Management team is part of DoorDash's SMB account management engine.

We are dedicated to the retention, satisfaction, and growth of 8,500+ high-impact restaurant partners. From our hubs in Tempe and Chicago, our team ensures that our merchants understand how to maximize their visibility, optimize their operations, and thrive on DoorDash. We pride ourselves on being data-driven, collaborative, and deeply committed to championing small business success.

About the Role

As a Merchant Success Manager (MSM), you will play a critical role in supporting and growing DoorDash's SMB restaurant partners. You will manage a focused book of approximately 75 merchants, building long‑term relationships and helping restaurant owners improve their performance on the platform. Through consistent outbound calls, email outreach, and data‑driven conversations, you will guide merchants on how to increase visibility, optimize their listings, adopt DoorDash products, and ultimately grow their revenue.

You'll be accountable for hitting weekly and quarterly KPIs — including high‑volume outbound activity (dials, talk time), strategic merchant calls, QBR delivery, and results tied to revenue, operational metrics, ads/promo adoption, and fair pricing conversations. This role is ideal for someone who enjoys fast‑paced, high‑volume merchant engagement, uses data to drive decisions, and feels energized by work that blends sales, account management, and portfolio‑level strategy.

We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business related necessity.

You're excited about this opportunity because you will…

Make high‑volume outbound dials to existing merchants in your book of business (approximately 75 SMB restaurants), using a clear prioritization framework to decide where to focus your time and energy
Establish goals and key performance indicators for your restaurant partners, and regularly review performance against those targets.
Advise business owners on pricing, promotions, and product adoption (e.g., DashPass, Ads, promos) to achieve their revenue and margin goals, clearly explaining trade‑offs.
Communicate with merchants by phone and email on an ongoing basis to monitor performance, surface risks, and proactively support progress toward their goals.
Deliver and present quarterly business reviews ("QBR") that review a brand's partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth
Reduce churn, while identifying and supporting new store expansions
Collaborate with internal growth teams to identify the best products to pitch to merchants
Persist through slower periods or skeptical merchants — testing new approaches, refining talk tracks, and maintaining consistent activity even when results lag
Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities

We're excited about you because…

You have 2+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption
You are comfortable being measured on both activity (dials, talk time, meetings) and outcomes (revenue, retention, product adoption) and can point to how you performed against your targets
You have 2+ years of experience in Outbound Sales being held to DTT minimums
You have 2+ years of experience in business operations or related setting
You have experience in outbound sales and/or account management where you directly owned a book of accounts, managed prioritization, and were accountable for retention and growth
You have experience using Salesforce or similar CRM tools
You are versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level
You demonstrate empathy with customer needs and adapt to meet their unique goals
You are goal‑oriented and competitive in a healthy way — you treat targets as a floor, not a ceiling, and enjoy going after stretch goals when you see an opportunity
You bring strong AI fluency, or a clear eagerness to build it, and use new tools to improve efficiency, output, and impact—while knowing when human judgment and connection matter most.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

Quick Apply

Refine Your Search

doordash support chat jobs in san francisco, ca

Customer Success Manager

Lead Line Cook

Full-time Line Cook

Line Cook Development Kitchen

Operations Specialist, Remote Assistance

Operations Associate, Mapping

Associate, Commerce Platform Logistics

Inventory Procurement Associate, DoorDash Air

Staff Security Engineer, Customer Support and Integrity

Senior Associate, Measurement & Ad Tech - Marketing Technology

Battery Hardware Technician

Materials Program Manager, DoorDash Air

Associate Manager, New Business

Manager, Marketing AI Enablement

Senior Associate, Finance & Strategy - New Verticals

Senior Manager, Customer Experience

Manager, Integrated Marketing, Consumer - DashPass Benefits

Manager, Integrated Marketing, Consumer – Merchant Launches

Director, Customer Experience Strategy & Operations

Staff Security Engineer, Proactive Security

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