At Trillium, our employees genuinely care about the residents we serve, and we know that our people are what makes our company truly special. We take pride in the fact that we constantly invest in employee development programs that provide meaningful development for each person because we believe it is the right thing to do. Our portfolio of affordable housingexpands across Orange, Los Angeles, and Ventura Counties. Trillium’s properties total 2,351 units.
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POSITION OBJECTIVE:
Under the direction of the Property Supervisor, the General Manager is responsible for the overall operation of 300 or more residential units that are scattered site locations of housing for low income disabled adults, families and seniors. The General Manager oversees the day-to-day operations of the properties. This includes maintaining within all properties supportive environments for all residents and staff as well as assuring all properties sound fiscal management, maintaining clean, well-maintained buildings and grounds, managing the onsite staff and their duties and interacting with and supervising vendors.
GENERAL DESCRIPTION-ESSENTIAL FUNCTIONS (KEY JOB RESPONSIBILITIES AND ACTIVITIES)
· Compliance
o Maintain and adhere to Waiting List protocol in accordance to Trillium policy and procedures and applicable federal, state, local, and regulatory agencies
o Review all completed rental applications and leases for accuracy and completeness, and for conformance to Trillium’s Tenant Selection Policy
o Conduct unit tours and applicant interviews which include verifying potential resident income, in accordance with Trillium’s Tenant Selection Policy, and program requirements
o Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines
o Ensure compliance with regulatory requirements, which includes posting all licenses, permits, notices and occupancy permits required by federal, state and local jurisdictions; and preparation and submittal of reports in an accurate and timely manner
o Responsible for program compliance, HUD and Tax Credit
· Operations
o Monitor financial condition of buildings, including expenditures and participates in planning the buildings budget
o Adhere to all accounting and reporting procedures required by Trillium
o Manage the operations of the buildings which includes and is not limited to: supervision of Assistant Manager, Maintenance Technician, Maintenance Supervisor including any vendor or temporary personnel working at the properties and ensure completion and quality of product provided
o Ensure consistent application of property rules and regulations, lease and lease addendum and documents and reports all violations
o Perform annual or more frequent inspections of units and follow up with housekeeping letters, preparation of work orders and maintenance charge-backs to residents
o Manage resident evictions in compliance with court order and directions from Trillium’s legal counsel and approved by the Property Supervisor
o Supervise and schedule of routine and preventive maintenance and custodial work and complete regular follow up inspections on maintenance and custodial work
o Ensure timely completion of work orders and turnover of vacant units
o Walk vacant units regularly and when completed by maintenance personnel or vendors to ensure they are clean and ready to show and walk entire property daily to ensure the common areas, landscaping, laundry, etc. are in good condition
· Operations (Cont.)
o Maintain an emergency plan to respond promptly to site emergencies and complete an incident report and forward to Property Supervisor within 24 hours of emergency
o Attend and participate in professional activities, monthly community meetings, departmental meetings, organizations, regulatory agency meetings or inspections, as needed or requested
o Ensure that all property staff at site understands and adhere to Trillium policies and procedures and respond to all resident requests or complaints in a timely, efficient and courteous manner
o Delegates duties as needed
· Revenue Management
o Maintain high level of occupancy for the program and project and ensure that all units are leased according to Trillium standards
o Market units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements
o Collect rents and other monies; ensure that all transactions are processed and input accurately and completely in YARDI; and complete daily deposits of all monies collected
o Review all delinquent accounts and resident receivables, and determine necessary course of action to collect outstanding balances in consultation with the Property Supervisor
o Ensures that all rent collection policies are followed including service notices to pay rent
· Human Resources
o Actively participates in assessment, development and disciplinary actions for all employees
o Ensures that all employees are provided with a work environment free of any form of harassment
o Ensure that all fair housing laws are followed by each member of the staff
o Escalate all employee issues as necessary to ensure the needs of the properties are met
· Customer Service
o Exercise common sense, good judgment, consistency and self-control in day-to-day contact with residents, employees, and prospective applicants and in other business-related matters;
o Maintain amiable relationships with all residents, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements
o Attend and participate in monthly community meetings, resident meetings/parties/activities
o Understand and is sensitive to cultural background, economic status and those with special needs
Perform other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the properties.
SKILL SET (REQUIRED SKILLS AND OTHER FACTORS FOR JOB SUCCESS)
· Ability, sensitivity and willingness to work with a diverse, low-income, multi-ethnic population
· Sound judgment, excellent assessment, problem-solving and supervision skills
· Ability to work effectively in teams
· Dependability, initiative and follow-through
· Effective writing, communication and organizational skills.
· Ability to respond appropriately in pressure situations; possess an even temperament and strong “people” skills with a commitment to customer service
· Ability to effectively manage time and paper
· Ability to interact effectively with property management and other staff
· Professional demeanor with coworkers and residents
· Maintain a businesslike and professional appearance
· Customer service orientation
· Proven leadership skills
· Computer skills including (Microsoft Office, internet, Yardi, Adobe Professional) and 10-key experience
· Problem solving sensitivity, good judgment, patience, and ability to prioritize
· Strong interpersonal skills
· Must meet physical requirements attached
WORK/EDUCATION EXPERIENCE REQUIREMENTS (REQUIRED EXPERIENCE, EDUCATION AND TRAINING)
· Associate degree, certificate of completion from a trade school and/or three or more years of related experience and/or training or equivalent combination of education and experience
· 1 year minimum progressively responsible operations/management experience
· 1 year minimum supervisory experience
· Computer literate and proficient experience with Microsoft Word, Outlook and Excel
· Training and experience in multiple regulatory programs: HUD and Tax Credit programs
· Knowledge of residential property
· Strong organizational skills
PREFERRED QUALIFICATIONS
· Certified HUD or Tax Credit Specialist
· Familiarity with low income families and seniors
· Demonstrated knowledge and understanding of budget management and facilities issues
· Experience with use of YARDI property management software or comparable property management software
· Bilingual or second language ability in Korean, Chinese, Spanish
Note: HUD or Tax Credit Manager Certification is a preferred qualification at the time of hire. Upon hire all Property Managers must complete the HUD or Tax Credit Manager certification (depending on the site where they work) within the introductory period (first six months of employment).
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Property Management: 3 years (Preferred)
- Affordable Housing: 3 years (Preferred)
- Yardi: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
