Top 7 Helpdesk team leader Jobs in San Francisco, Ca

IT Helpdesk Technician
Boomerang Healthcare —Walnut Creek, CA
- $27 - $35 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
IT Specialist
Promise —San Francisco, CA
- $100,000 - $130,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Health insurance
IT Operations Analyst
Harvey —San Francisco, CA
- $109,100 - $163,700 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Manager, Workplace Technology
Torani —San Leandro, CA
- $171,866 - $190,962 a year
- 5 years
- Office
- Continuous improvement
- Profit sharing
- Health insurance
Quick Apply
Senior IT Operations Engineer, Identity & Endpoint Automation
Saildrone —Alameda, CA
- $140,000 - $165,000 a year
- Google Workspace
- Azure
- Continuous improvement
- Paid holidays
- Health insurance
SENIOR PRODUCT MANAGER (PROCUREMENT)
University of California Office of the President —Oakland, CA
- $163,000 - $185,000 a year
- Full-time
- Hybrid work
- Background check
- Oracle
- Office

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IT Helpdesk Technician

Boomerang Healthcare -
Walnut Creek, CA

Apply Now

Job Details

Full-time
$27 - $35 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Network troubleshooting
IT user and group management
Laptop (troubleshooting support)
In-person customer service
Windows
High school diploma or GED
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Managing projects
Desktop administration
Ticketing system technical support

Full Job Description

The IT Help Desk technician will be mainly responsible for managing the help desk ticketing system. Other duties will include inventory control and management, shipping and packing, answering the emergency help-desk phone line, assisting with Tier 1 ticket resolution, and assisting the IT team in projects and daily operations as needed. Customer service skills are a must as this role will have direct interaction with our internal staff/customers The overall majority of the help desk technician’s job duties and responsibilities will be conducted at the Walnut Creek office location; however, travel will be required from time to time.

Onsite role in Walnut Creek

RESPONSIBILITIES:

Help and assist IT staff as needed
Respond to technical requests by phone, email, or ticketing system as needed to maintain SLAs and Help Desk coverage
Track statistics on issue and problem resolutions
Work with systems and network teams to resolve customer issues
Answer help desk phone line and triage issues as needed
Ensure duties are delegated properly and tasks are complete on time
Asset management, shipping and tracking

QUALIFICATIONS:

EDUCATION:

Highschool Diploma or GED.
A+ Certification (nice, but not required)

REQUIREMENTS:

Excellent Customer Service
1 year in IT
Citrix Xen Desktop experience (nice but not required)
Familiarity with cloning/imaging software for desktops/laptops
Hands on experience providing level 1 support
Basic knowledge of Active directory or similar user management technology
Ability to quickly diagnose technical problems in person or remote
ability to manage multiple projects
Ability to lift 50 pounds
Understanding of general networking administration and Windows-based PC troubleshooting
Ability to manage/administer ticketing systems
Mac experience nice, but not required
Windows Operating Systems knowledge
Understanding of basic hardware (Laptop/Desktop/hardware peripherals)

COMPENSATION RANGE:

$27.00- $35.00 per hour

All compensation ranges are posted based on internal equity, job requirements, experience and geographical locations.

WE OFFER:

Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)
401(K) Plan with Employer Matching
License & Tuition Reimbursements
Paid Time Off
Holiday Pay
Employee Perks and Discount Programs
Competitive Salaries!

ABOUT US:

Boomerang Healthcare is a leader in cutting-edge pain management techniques and rehabilitation programs that set the standard in holistic approaches for managing chronic pain. Our doctors are nationally known experts in the field and are deeply involved in clinical research focused on developing the treatment solutions of tomorrow.

Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us.

Monday through Friday, 8am - 5pm

Apply Now

Refine Your Search

helpdesk team leader jobs in san francisco, ca

IT Helpdesk Technician

IT Specialist

IT Operations Analyst

Manager, Workplace Technology

Senior IT Operations Engineer, Identity & Endpoint Automation

SENIOR PRODUCT MANAGER (PROCUREMENT)

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