Top 59 It service manager Jobs in San Francisco, Ca

Service Desk Supervisor, Day
University of California San Francisco —San Francisco, CA
- Day shift
- Computer Science
- Mid-level
- University
Senior Manager, Site Reliability Engineering - Infrastructure Platform
Okta —San Francisco, CA
- $232,000 - $319,000 a year
- Hybrid work
- Computer Science
- 3 years
- AWS
Quick Apply
Manager, Site Reliability Engineering
Okta —San Francisco, CA
- $204,000 - $281,000 a year
- Hybrid work
- Computer Science
- Office
- 3 years
Quick Apply
Field Service Manager - Onsite in Walnut Creek, CA
Optum —Walnut Creek, CA
- $91,700 - $163,700 a year
- Full-time
- 5 years
- Pass drug screening
- Product management
9d
Tokens-as-a-Service (TaaS) Lead
OpenAI —San Francisco, CA
- $293,000 - $385,000 a year
- Full-time
- Computer networking
- Fair chance
- Construction experience
Token-as-a-Service Technical Program Manager
OpenAI —San Francisco, CA
- $226,000 - $285,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Fair chance
Senior Program Manager, Service Operations, AV Fleets
Uber —San Francisco, CA
- $146,000 - $180,000 a year
- Full-time
- 6 years
- Office
- Contracts
- 401(k)
Program Manager, Professional Services - West
Airtable —San Francisco, CA
- $179,500 - $221,500 a year
- Remote
- Agile
- Senior level
Quick Apply
Lead Product Manager, Professional Services
Mindbody —San Francisco, CA
- $151,000 - $201,000 a year
- Remote
- 6 years
- Product management
- Senior level
Quick Apply
Corporate IT Services Operations Lead
The Voleon Group —Berkeley, CA
- $135,000 - $165,000 a year
- Full-time
- Hybrid work
- Office
- Analysis skills
- Mentoring
- Referral program
Principal Engagement Manager, Professional Services. AWS Industries
Amazon Web Services, Inc. —San Francisco, CA
- $201,000 - $271,900 a year
- Full-time
- Computer science
- Computer Science
- 8 years
- AD&D insurance
- Health insurance
Service Delivery Manager (UX)
Scalence —San Francisco Bay Area, CA
- $130,000 - $150,000 a year
- Full-time
- Google Workspace
- Management
- Sales
- Health insurance
- Dental insurance
Quick Apply
Senior Technical Program Manager, Service Engineering
Zoox —Hayward, CA
- $186,000 - $223,000 a year
- Email
- Bachelor of Science
- Senior level
- 10 years
- Disability insurance
- Health insurance
Quick Apply
Lead Product Manager, Self Service
Flex —San Francisco, CA
- $216,000 - $270,000 a year
- Full-time
- Hybrid work
- 5 years
- Research
- Office
- Paid holidays
- Relocation assistance
Contract Manager – IT Services
SEDAA —San Francisco, CA
- $160,000 - $180,000 a year
- 6 years
- Master's degree
- Analysis skills
Quick Apply
Senior/Staff Technical Program Manager - Live Service Operations
Zoox —Foster City, CA
- $186,000 - $284,000 a year
- Email
- Hybrid work
- 7 years
- Bachelor of Science
- Experience equivalent to degree accepted
- Disability insurance
- Health insurance
Quick Apply
Sr. Delivery Practice Manager, HCLS, AWS Professional Services, Healthcare & Life Sciences
Amazon Web Services, Inc. —San Francisco, CA
- $201,000 - $299,200 a year
- Full-time
- Computer science
- Azure
- Oracle
- AD&D insurance
- Health insurance
8d
Sr. Growth Manager, Genuine Services
Adobe —San Francisco, CA
- $120,700 - $219,750 a year
- Full-time
- 7 years
- Computer Science
- Office
Principal Engagement Manager, Professional Services, AWSI
Amazon Web Services, Inc. —San Francisco, CA
- $182,700 - $247,200 a year
- Full-time
- Computer science
- Computer Science
- HIPAA
- AD&D insurance
- Health insurance
Manager, Risk Advisory Assurance Services (RAAS)
Aprio —San Francisco, CA
- $100,000 - $150,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- Sales
- Profit sharing
- Wellness program

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Service Desk Supervisor, Day

University of California San Francisco -
San Francisco, CA

Apply Now

Job Details

Qualifications

Managing technical support teams
Customer communication
Operating systems
Managing teams in a customer support role
Team leadership
Crisis management (risk management strategy)
Desktop (troubleshooting support)
Incident management operations support
Remote access software
Customer support ticket management
Computer networking
Developing new training programs
Technical training
Workforce management
Task assignment
Professional development training
IT department experience
Ticketing system technical support

Full Job Description

The Service Desk Supervisor, Day will be a critical part of the Service Desk team within Customer Experience, coordinating the operations of the service desk during day shifts. The Service Desk Supervisor, Day will manage the Service Desk Analysts, direct their day-to-day work, and work closely with the Manager, Technical Support Services to ensure reliable and efficient operations of the service desk. The Supervisor will provide technical guidance within the service desk, ensuring that all technical issues are resolved efficiently and effectively. The Supervisor will coordinate operations during the day shift to ensure incoming requests are being handled and that incidents and service requests are properly prioritized and resolved. The Service Desk Supervisor, Day will allocate resources effectively during the day shift and act as a point of escalation for issues, maintaining customer satisfaction and resolving incidents efficiently. The Supervisor is also accountable for developing, implementing, and maintaining Standard Operating Procedures (SOPs) for service desk operations, and for tracking and reporting on metrics to identify areas of improvement in operations. The Supervisor will also identify opportunities for improvement by reviewing service desk calls and messages for quality assurance.

The Service Desk Supervisor, Day will positively impact UCSF’s operations and culture by ensuring UCSF’s IT infrastructure is operable, secure, efficient, and effective in service of the University’s mission. The Service Desk Supervisor, Day will advance the University’s mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF’s vision while modeling UCSF’s culture and values.

Department Overview:

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue.

The Customer Experience team within Infrastructure Services is dedicated to supporting the vital work of UCSF. This team works to ensure that every interaction between UCSF's customers and IT services is smooth and positive, thereby facilitating crucial academic, medical, and research endeavors. The team includes IT Service Management, responsible for ensuring the right processes, people, and technology are in place to meet the unique demands of the research community. The Desktop Engineering sub-team takes charge of the design, deployment, and upkeep of desktop computers, providing reliable hardware for data analysis and research. The Desktop Field Services sub-team offers direct, hands-on assistance for hardware or software issues, effectively minimizing downtime and maximizing productivity. The Service Desk, serving as the primary contact for users facing IT issues, delivers prompt remote solutions or escalates problems as needed, allowing researchers to focus on their groundbreaking work. The Customer Experience team's overall aim is to provide a seamless user experience, swift resolution of issues, minimal downtime, and to align IT services with the broader objectives of UCSF's mission to advance health worldwide through innovative research.

REQUIRED QUALIFICATIONS

Bachelor’s degree or equivalent combination of experience/training in one or more of the following fields: computer science, engineering, computer information systems, etc.
3 to 5+ years of experience in one or more of the following fields: information technology, customer experience, service desk.
1 to 3+ years of experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment.
Prior experience in information technology, customer experience services, or higher education.
Advanced proficiency in using service desk management tools and software. Advanced experience with common IT service management tools (e.g., ServiceNow, BMC Remedy) and remote support tools.
Advanced understanding of ITIL (Information Technology Infrastructure Library) practices and principles. Understanding of networking, hardware, software, and operating systems.
Strong written and verbal communication skills, with the ability to explain IT concepts to a non-technical audience and a diverse community of colleagues and stakeholders.
Skilled in managing and prioritizing incidents, including crisis management. Ability to lead in a high-pressure environment. Demonstrated ability to delegate solutioning when appropriate to the proper resources. Demonstrated understanding of how decisions affect teams. Demonstrated ability to make decisions with integrity.
Demonstrated ability to design and deliver effective training programs for a variety of audiences.
Advanced experience with problem research and resolution in relation to technical issues and remote troubleshooting.
Understanding of the attributes and processes of current application development methodologies.
Ability to interpret, analyze, and apply pertinent service level agreements, policies, procedures, regulations, and other requirements, and turn them into actionable outcomes.
Advanced organizational skills with the ability to set priorities and manage multiple projects.
Ability to develop positive working relationships and a strong rapport with team members.

PREFERRED QUALIFICATIONS

HDI Support Center Certification (Analyst, Lead, or Manager)
ITIL Certification
Technical Certifications (MCP, CCNA, CompTIA, etc.)

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values .

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here .

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Apply Now

Refine Your Search

it service manager jobs in san francisco, ca

Service Desk Supervisor, Day

Senior Manager, Site Reliability Engineering - Infrastructure Platform

Manager, Site Reliability Engineering

Field Service Manager - Onsite in Walnut Creek, CA

Tokens-as-a-Service (TaaS) Lead

Token-as-a-Service Technical Program Manager

Senior Program Manager, Service Operations, AV Fleets

Program Manager, Professional Services - West

Lead Product Manager, Professional Services

Corporate IT Services Operations Lead

Principal Engagement Manager, Professional Services. AWS Industries

Service Delivery Manager (UX)

Senior Technical Program Manager, Service Engineering

Lead Product Manager, Self Service

Contract Manager – IT Services

Senior/Staff Technical Program Manager - Live Service Operations

Sr. Delivery Practice Manager, HCLS, AWS Professional Services, Healthcare & Life Sciences

Sr. Growth Manager, Genuine Services

Principal Engagement Manager, Professional Services, AWSI

Manager, Risk Advisory Assurance Services (RAAS)

I want to receive the latest job alert for it service manager in san francisco, ca

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