Top 18 It support manager Jobs in San Francisco, Ca

IT Support Lead
HP IQ —San Francisco, CA
- $150,000 - $236,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Windows
- Senior level
- Paid parental leave
- Paid holidays
Customer Support Manager
Campfire —San Francisco, CA
- $100,000 - $140,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Client Technical Support Lead, Information Technology, Full-Time, Days
MarinHealth Medical Center —San Rafael, CA
- $44.69 - $67.03 an hour
- 8 hour shift
- Supervising experience
- Bachelor's degree
- Senior level
Quick Apply
Technical Program Manager, Support Delivery
OpenAI —San Francisco, CA
- $216,000 - $240,000 a year
- Full-time
- Hybrid work
- Office
- 8 years
- Organizational skills
- Relocation assistance
Field Service Manager - Onsite in Walnut Creek, CA
Optum —Walnut Creek, CA
- $91,700 - $163,700 a year
- Full-time
- 5 years
- Pass drug screening
- Product management
13d
Inventory Control Manager - Analyst
Wipro Limited —San Francisco, CA
- $60,000 - $100,000 a year
- Call employer
- 5 years
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
NOC Engineer / NOC Lead
STN Inc —San Francisco Bay Area, CA
- Weekends as needed
- Remote
- Mid-level
- Continuous improvement
- Linux
Quick Apply
Consultant, Technical Account Manager
Dell Technologies —San Francisco, CA
- $162,350 - $210,100 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
AI Product Support Lead
Wonderschool —San Francisco, CA
- No experience needed
- Office
- Continuous improvement
Incident Manager
Crusoe —San Francisco, CA
- Full-time
- 3 years
- Senior level
- Leadership
- Commuter assistance
- Paid parental leave
Quick Apply
Technical and Client Support Manager
Pacific School of Religion —Berkeley, CA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- English
- Mid-level
Quick Apply
Escalations Manager, Global Response Operations
Meta —Menlo Park, CA
- $122,000 - $180,000 a year
- On call
- Analysis skills
- Mentoring
- Fair chance
3d
AI Support Engineer Lead (US)
Dust —San Francisco, CA
- $240,000 - $350,000 a year
- Overtime
- Management
- Office
- Senior level
- Health insurance
10d
Software Technical Account Manager (Traveling)
Axon —San Francisco, CA
- $98,000 - $156,000 a year
- Email
- Mid-level
- SQL
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Support Engagement Lead
Braze —San Francisco, CA
- $85,000 - $125,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
Technical Account Manager - GRC/Identity Governance
Delinea —Redwood City, CA
- $80,000 - $100,500 a year
- Full-time
- Remote
- Oracle
- HIPAA
- Criminal background check
- Paid holidays
- Health insurance

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IT Support Lead

HP IQ
San Francisco, CA

Apply Now

Job Details

Full-time
$150,000 - $236,000 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Employee onboarding
Knowledge management
Google Workspace
Mobile device support
Okta
IT user and group management
Procedural guides
IT asset management
Slack
Equipment troubleshooting
Windows
Communication platforms
Internal employee customer service
Cloud service support
Productivity software support
Desktop (troubleshooting support)
SaaS platforms
macOS administration
Collaborative technology platforms
Customer service knowledge base
macOS
User guides
Hardware management
Productivity software
Online help documentation
SaaS
Onboarding process management
Equipment inventory management
IT department experience
Mobile devices

Full Job Description

Who We Are

HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates.

We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless.

We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset.

By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work.

Join us as we reinvent work, so people everywhere can do their best work.

About the Role

We are looking for an experienced IT Support Lead to deliver exceptional technical support while helping scale and improve our IT operations. This is a hands-on role for someone who enjoys solving complex technical problems, improving processes, and creating a great employee experience.

As the IT Support Lead, you will be the primary owner of day-to-day IT support operations, endpoint lifecycle management, onboarding and offboarding, inventory management, and knowledge management. You will serve as a senior technical resource for employees and help establish operational standards across the IT organization at HP IQ..

What you might do

Provide hands-on technical support for employees across macOS, Windows, mobile devices, office technology, and SaaS applications.
Act as the senior escalation point for complex support issues, driving problems through resolution while maintaining a high-quality employee experience.
Identify recurring support trends and help improve processes, tooling, and self-service resources.

Own and execute IT onboarding and offboarding workflows, including device setup, account provisioning, access coordination, and equipment recovery.
Administer and support Google Workspace, Microsoft 365, Okta, Slack, and other business-critical SaaS tools.
Ensure access changes are completed accurately, securely, and on time.

Manage provisioning, troubleshooting, lifecycle support, and tracking for Windows and macOS devices.
Own IT inventory management, including hardware procurement support, asset tracking, storage, audits, and logistics for remote and in-office employees.
Track and manage prototype devices, engineering hardware, test equipment, and other specialized assets with strong attention to detail and clear chain of custody.

Manage day-to-day procurement workflows for IT hardware, peripherals, SaaS tools, and service providers.
Coordinate hardware ordering, shipping, receiving, asset tagging, and assignment for new hires, replacements, office needs, and specialized device requests.
Support SaaS vendor administration, renewals, license tracking, purchase requests, and access-related coordination.
Partner with Finance, Legal, Security, and internal stakeholders to ensure purchases and vendor requests are reviewed, approved, documented, and completed accurately.

Write, maintain, and improve IT knowledge base articles, troubleshooting guides, onboarding documentation, and operational runbooks.
Standardize repeatable support processes and ensure documentation stays accurate as tools and workflows evolve.
Look for opportunities to improve support operations through automation, better tooling, and clearer employee-facing guidance.

Essential Qualifications

10+ years of hands-on experience in IT Support, IT Operations, End User Services, or a similar technical support role. This person should be comfortable operating independently and handling a wide range of employee-facing IT issues.
Strong experience supporting macOS, Windows, Google Workspace, Microsoft 365, Okta, Slack, and SaaS-based environments. The ideal candidate can troubleshoot across identity, endpoints, collaboration tools, and business applications.
Experience owning onboarding, offboarding, endpoint provisioning, and access-related workflows. This includes preparing equipment, coordinating account access, ensuring secure deprovisioning, and improving the overall new hire experience.
Experience managing IT inventory, asset tracking, hardware logistics, and device lifecycle operations. Accuracy and follow-through are critical, especially in a fast-moving environment with remote employees, office equipment, and specialized devices.
Strong troubleshooting, documentation, and knowledge base management skills. This person should be able to solve issues directly, identify repeatable patterns, and turn tribal knowledge into clear, useful documentation.
Exceptional attention to detail, strong communication skills, and a service-oriented mindset. This role requires someone who can stay organized, handle sensitive access and asset processes carefully, and communicate clearly with employees at all levels.

Preferred Skills

Startup or high-growth company experience. Candidates should be comfortable with ambiguity, shifting priorities, and building scalable processes while still handling hands-on support work.
Experience supporting office networking, conference rooms, workplace technology, and hybrid/remote employee setups.
Experience managing prototype devices, engineering hardware, test equipment, or other specialized assets. A strong candidate understands the importance of confidentiality, tracking accuracy, secure handling, and clear chain of custody.
Experience improving support operations through process design, automation, documentation, or self-service resources. The ideal candidate looks for ways to reduce repeat issues and make IT easier for employees to navigate.

Salary: $150,000- $236,000

Compensation & Benefits (Full-Time Employees)

The salary range for this role is listed above. Final salary offered is based upon multiple factors including individual job-related qualifications, education, experience, knowledge and skills.

At HP IQ, we offer a competitive and comprehensive benefits package, including:

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave

Why HP IQ?

HP IQ is HP’s new AI innovation lab, building the intelligence to empower humanity—reimagining how we work, create, and connect to shape the future of work.

Innovative Work
Help shape the future of intelligent computing and workplace transformation.
Autonomy and Agility
Work with the speed and focus of a startup, backed by HP’s scale.
Meaningful Impact
Build AI-powered solutions that help people and organisations thrive.
Flexible Work Environment
Freedom and flexibility to do your best work.
Forward-Thinking Culture
We learn fast, stay future-focused, and imagine what comes next—together.

Equal Opportunity Employer (EEO) Statement

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Apply Now

Refine Your Search

it support manager jobs in san francisco, ca

IT Support Lead

Customer Support Manager

Client Technical Support Lead, Information Technology, Full-Time, Days

Technical Program Manager, Support Delivery

Field Service Manager - Onsite in Walnut Creek, CA

Inventory Control Manager - Analyst

NOC Engineer / NOC Lead

Consultant, Technical Account Manager

AI Product Support Lead

Incident Manager

Technical and Client Support Manager

Escalations Manager, Global Response Operations

AI Support Engineer Lead (US)

Software Technical Account Manager (Traveling)

Support Engagement Lead

Technical Account Manager - GRC/Identity Governance

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