Top 152 Service desk engineer Jobs in San Francisco, Ca

Help Desk Technician I
Willdan —San Francisco, CA
- $30 - $35 an hour
- Hybrid work
- Office
- Windows
- Microsoft Office
Quick Apply
IT Consultant (IT Help Desk Consultant)
Jones IT —San Francisco, CA
- $70,304 - $72,804 a year
- Full-time
- Mid-level
- Fair chance
- 1 year
- Commuter assistance
Quick Apply
Technical Support Engineer
Dell International Services —San Mateo, CA
- From $90,000 a year
- Bachelor's degree
- Computer networking
- Communication skills
Quick Apply
Technology Support Analyst
Morgan Lewis —San Francisco, CA
- $81,640 - $130,585 a year
- Full-time
- Hybrid work
- Basic math
- Mid-level
- Office
- Paid time off
- Parental leave
Technology Support Analyst
Morgan, Lewis & Bockius —San Francisco, CA
- $81,640 - $130,585 a year
- Full-time
- Hybrid work
- Basic math
- Mid-level
- Office
- Paid time off
- Parental leave
IT Support Engineer (Hybrid - San Rafael)
Xantrion —San Rafael, CA
- $60,000 - $70,000 a year
- Full-time
- Computer literacy
- No experience needed
- Mid-level
- Paid training
- Health insurance
Quick Apply
21h
Service Desk III
Crusoe —San Francisco, CA
- $100,000 - $120,000 a year
- Full-time
- Background check
- 6 years
- Windows
- Commuter assistance
- Paid parental leave
Quick Apply
2d
Join Our Team!
Action Property Management —San Francisco, CA
- Hybrid work
- Hospitality
- Residential
- Fair chance
- Paid holidays
- Health insurance
Quick Apply
End User Support Engineer
The Voleon Group —Berkeley, CA
- $115,000 - $135,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Referral program
Lobby Ambassador
333 Bush Street Residential Owners Association —San Francisco, CA
- $19 - $24 an hour
- 8 hour shift
- Computer literacy
- Residential
- High school diploma or GED
Customer Service Specialist, Technical
Ekso Bionics, Inc. —San Rafael, CA
- $75,000 - $95,000 a year
- Full-time
- Oracle
- Mid-level
- Office
Quick Apply
IT Support Engineer, Executive Support
Anthropic —San Francisco, CA
- $230,000 - $265,000 a year
- On call
- Hybrid work
- 7 years
- Mid-level
- Office
- Parental leave
- Flexible schedule
23h
Workplace Experience Manager
Render —San Francisco, CA
- $115,000 - $200,000 a year
- Full-time
- Google Workspace
- Office
- 3 years
- Commuter assistance
- Paid parental leave
Account Executive – Sales Recruiter
Renascent Solutions —San Francisco, CA
- Email
- Remote
- Bachelor of Science
- Mid-level
- Communication skills
- Paid time off
IT Field Technician - Tier 2
Xterra Solutions, Inc. —San Francisco, CA
- $85,000 - $90,000 a year
- Weekends as needed
- Background check
- Computer science
- Microsoft Excel
- AD&D insurance
- Disability insurance
Quick Apply
Infrastructure Support Engineer
Nscale —San Francisco, CA
- $100,000 - $140,000 a year
- On call
- Remote
- Mid-level
- 3 years
- Communication skills
Quick Apply
Workplace Maintenance Assistant
CBRE —San Francisco, CA
- $58,000 - $68,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
EUS Engineer (Generation IM) – Job Description
V-ENVISAGE SOLUTIONS INC —San Francisco, CA
- $40 - $45 an hour
- Contract
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
4d
Facilities Operations
Merge Labs —San Francisco, CA
- $95,000 - $120,000 a year
- Full-time
- Computer literacy
- Mid-level
- Assembly
Office Manager
Logical Intelligence —San Francisco, CA
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
8d

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service desk engineer jobs near san francisco, ca

Help Desk Technician I

Willdan -
San Francisco, CA

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Job Details

$30 - $35 an hour

Qualifications

Network troubleshooting
Mobile device support
Enterprise software
Windows
Microsoft Office
High school diploma or GED
Mobile device management
macOS
ServiceNow
IP networking
Automation tools
Ticketing system technical support

Full Job Description

Willdan is seeking a Help Desk Technician I for our San Francisco office. This hybrid position requires three days a week in the office.

The Help Desk Technician I provides first-level technical support to end users across the organization, ensuring a high level of customer service, quick response times, and efficient issue resolution. Responsibilities include supporting hardware, software, enterprise applications, and network connectivity issues across local and remote offices. Support is provided through a ticketing system, phone, chat, and in-person interactions. The ideal candidate is detail-oriented, customer-focused, works well independently and within a team, and is eager to develop their technical skillset while contributing to service improvement initiatives. Technicians in this role are expected to manage their time effectively, follow established procedures, maintain documentation, and take ownership of tasks through completion.

Essential Duties & Responsibilities

Provide timely technical support for desktops, laptops, mobile devices, peripherals, printers, phones, and basic networking issues.
Respond to and manage helpdesk tickets, phone calls, and in-person requests with professionalism and a focus on customer satisfaction.
Set up and configure workstations and user environments for new hires and replacements, including software installations, user data transfers, and peripheral setup.
Support the onboarding and offboarding process using standardized forms and checklists.
Maintain accurate and up-to-date IT asset inventory for assigned locations; participate in audits, asset tagging, lease returns, and decommissioning processes.
Contribute to IT process improvements by helping create technical documentation and knowledge base articles to support user self-service and internal training.
Assist with MDM solutions (e.g., MangeEngine, JAMF, InTune) for mobile device and computer endpoint management.
Participate in IT projects such as system migrations, hardware refreshes, software rollouts, and office moves.
Identify recurring issues and escalate unresolved problems to higher-level support or engineers.
Look for ways to improve response/resolution time and service desk efficiency, including automation opportunities and form/process enhancements.
Maintain a clean and organized workspace including IT storage areas.
Carry and set up equipment up to 35 lbs.
Identifies, researches, and resolves technical problems. Responds to telephone calls, emails/helpdesk tickets and personnel requests for technical support.
Perform other duties as assigned in support of IT operations.

Job Requirements / Qualifications

High school diploma or equivalent required.
Associate/Bachelors degree or relevant technical certifications (e.g. CompTIA A+, CompTIA Network+, HDI Support Center Analyst, or Microsoft certifications) are preferred.
Strong oral and written communication skills.
1-3 years of helpdesk or IT support experience in a professional environment.
Proficiency in Windows 11, MacOS, and Microsoft 365 services.
Familiarity with enterprise software ticketing systems (ServiceNow) and standard support tools.
Basic knowledge of networking concepts and troubleshooting (Wi-Fi, DNS, VPN, etc.) and an understanding of ITSM, ITIL, and ITAM frameworks.
Experience with a service desk platform (e.g. ServiceNow).
Exposure to device management platforms such as JAMF, ManageEngine, or Microsoft Intune.
Familiarity with workflow automation, scripting (e.g., PowerShell) and process documentation.

EEO Non-Discrimination and ADA Reasonable Accommodation Statement
Willdan is an equal opportunity employer. Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.

Willdan Group, Inc. participates in E-Verify.

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Refine Your Search

service desk engineer jobs in san francisco, ca

Help Desk Technician I

IT Consultant (IT Help Desk Consultant)

Technical Support Engineer

Technology Support Analyst

Technology Support Analyst

IT Support Engineer (Hybrid - San Rafael)

Service Desk III

Join Our Team!

End User Support Engineer

Lobby Ambassador

Customer Service Specialist, Technical

IT Support Engineer, Executive Support

Workplace Experience Manager

Account Executive – Sales Recruiter

IT Field Technician - Tier 2

Infrastructure Support Engineer

Workplace Maintenance Assistant

EUS Engineer (Generation IM) – Job Description

Facilities Operations

Office Manager

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