Top 129 Service desk manager Jobs in San Francisco, Ca

Technology Support Analyst
Morgan, Lewis & Bockius —San Francisco, CA
- $81,640 - $130,585 a year
- Full-time
- Hybrid work
- Basic math
- Mid-level
- 3 years
- Paid time off
- Parental leave
Technical Support Specialist
Crowell & Moring —San Francisco, CA
- $61,000 - $100,000 a year
- On call
- Writing skills
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
End User Support Engineer
The Voleon Group —Berkeley, CA
- $115,000 - $135,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Referral program
Technology Support Analyst
Morgan Lewis —San Francisco, CA
- $81,640 - $130,585 a year
- Full-time
- Hybrid work
- Basic math
- Mid-level
- 3 years
- Paid time off
- Parental leave
Manager IT Desktop Field Services
University of California San Francisco —San Francisco, CA
- Multiple hires
- 3 years
- Supervising experience
- Bachelor's degree
3d
Desk Clerk Program Manager
Tenderloin Housing Clinic, Inc. —San Francisco, CA
- $76,100 a year
- Overtime
- Hospitality
- Current TB test
- English
Quick Apply
Data & Impact Analyst
Episcopal Community Services (ECS) —San Francisco, CA
- $33.45 - $34.95 an hour
- Full-time
- Current TB test
- Writing skills
- Mid-level
Quick Apply
IT Systems Analyst
O'Hagan Meyer —San Francisco, CA
- $75,000 - $110,000 a year
- Full-time
- Mid-level
- Windows
- 3 years
- Commuter assistance
- AD&D insurance
Quick Apply
11d
ITSM Coordinator
ABACUS —San Francisco, CA
- Remote
- Mid-level
- Office
- Continuous improvement
Quick Apply
3d
Manager, Workplace Technology
Torani —San Leandro, CA
- $171,866 - $190,962 a year
- 5 years
- Office
- Continuous improvement
- Profit sharing
- Health insurance
Quick Apply
10d
IT Support Specialist II
Harness.io —San Francisco, CA
- $90,000 - $105,000 a year
- On call
- Google Workspace
- 5 years
- Mid-level
- Flexible spending account
- Parental leave
Senior IT Manager
Immigrant Legal Resource Center —San Francisco, CA
- $145,000 - $160,000 a year
- Full-time
- Hybrid work
- 5 years
- Research
- Office
- Health insurance
- Dental insurance
Quick Apply
11d
IT Support Technician
Authentic8 —Redwood City, CA
- $40 - $45 an hour
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Sr. Director Information Technology
Institute on Aging —San Francisco, CA
- $205,000 - $225,000 a year
- Email
- Microsoft Excel
- Microsoft Outlook
- Computer Science
IT Desktop Field Services Technician
University of California San Francisco —San Francisco, CA
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer Science
1d
Information Technology - Helpdesk Technician
Tenderloin Housing Clinic, Inc. —San Francisco, CA
- $33.78 an hour
- Microsoft Access
- Microsoft Outlook
- Current TB test
Quick Apply
Associate Customer Support Specialist
Miter —San Francisco, CA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Office
- Entry level
- Commuter assistance
- Paid parental leave
IT Consultant
Network Right —San Francisco, CA
- $70,000 - $85,000 a year
- Full-time
- Google Workspace
- Customer service
- Mid-level
- Commuter assistance
- Paid parental leave
Quick Apply
Director, IT Operations
Form Energy, Inc —Berkeley, CA
- $199,950 - $293,835 a year
- Full-time
- Hybrid work
- Google Workspace
- PMP
- Office
- Paid parental leave
- Health insurance
Quick Apply
Solutions Desk Associate
garten —Burlingame, CA
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Disability insurance
- Health insurance
Quick Apply

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Technology Support Analyst

Morgan, Lewis & Bockius -
San Francisco, CA

Apply Now

Job Details

Full-time
$81,640 - $130,585 a year

Benefits

Paid time off
Parental leave

Qualifications

Operating systems
Productivity software support
Desktop (troubleshooting support)
Desktop applications
Productivity software

Full Job Description

Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms, with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking a Technology Support Analyst to support desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency.

Reporting to the IT Manager, the Technology Support Analyst will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to end-user and local-office technology-related issues and will provide recommendations for the use of technology in supporting practice-group needs. In addition, the Technology Support Analyst serves as a liaison between software and hardware engineers within IT (including the Help Desk) and the end user community.

This position will reside in the San Francisco office and will work a daily, in office, schedule of 8:00 am – 4:30 pm PT.

Responsibilities Include:

Respond to end‑users and clients on technology-related issues and questions.
Support the business needs of the attorneys, practice groups, and local-office administrative departments and recommends appropriate applications.
Demonstrate proficiency with the firm’s applications.
Provide Level 2 support for practice-group-specific hardware and software.
Perform software installations and upgrades.
Respond to and documents situations where standard procedures failed with software or hardware installations or upgrades.
Participate (with testing and documentation) in software pre-pilots, pilots and roll-outs.
Write technical articles for the internal knowledge base on identified issues, resolutions and workarounds and on locally managed applications.
Provide status reports to and communicate with the manager.
Perform detailed problem analysis and document issues and resolutions related to software or network issues and works with Level 3 software and hardware engineers when an issue needs to be escalated.
Communicate with, evaluate usage patterns of, and recommend “best practices” to attorneys and staff to ensure optimal use of the firm’s technology based on knowledge of Firm technology.
Support Practice Support technologies, including applications, temporary war rooms, and trial sites in remote locations.
Perform desk-side coaching, as needed, in conjunction with the Technology Education team, especially during large-scale roll-outs
Serve as a knowledgeable resource to team members within the office and the region.
Provide Mobility support and advanced troubleshooting for approved devices.
Maintain voice and LAN connections in closets and jacks.
Perform routine maintenance of servers and applications.
Resolve network hardware and software problems and coordinates with network engineers to correct issues/problems.
Deploy and support office telephone equipment.
Troubleshoot telephone issues and coordinate with Firm Telecom to correct problems.

Experience and qualifications:

Associate’s degree (A.A) in a related field and minimum 3 years of experience in hardware and software support at a professional-services organization, or equivalent combination of education and experience.
Strong problem-solving skills, written and verbal communication and the ability to adapt to change and balance competing demands are required.
Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts).
Ability to solve practical problems dealing with a variety of variables where little standardization may exist.
Ability to read and interpret general business documents, instructions and manuals; write routine business correspondence; and speak effectively with employees, clients and vendors.
To perform this job successfully, the Technology Support Analyst must have an advanced knowledge of office productivity software and the Microsoft operating system. Microsoft Office Certification and/or A+ Certification are preferred.

#LI-Hybrid

For positions in San Francisco, CA, the salary range for this position is: $81,640.00 - $130,585.00.

The base salary or hourly wage range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances. Additionally, salary or hourly wages may be only part of the total compensation package. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an "at-will position" and the firm reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, firm or individual department/team performance, and market factors.

Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

California Applicants : Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates

Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at 888.534.5003 or [email protected]

If hired, y our employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.

Apply Now

Refine Your Search

service desk manager jobs in san francisco, ca

Technology Support Analyst

Technical Support Specialist

End User Support Engineer

Technology Support Analyst

Manager IT Desktop Field Services

Desk Clerk Program Manager

Data & Impact Analyst

IT Systems Analyst

ITSM Coordinator

Manager, Workplace Technology

IT Support Specialist II

Senior IT Manager

IT Support Technician

Sr. Director Information Technology

IT Desktop Field Services Technician

Information Technology - Helpdesk Technician

Associate Customer Support Specialist

IT Consultant

Director, IT Operations

Solutions Desk Associate

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