Top 46 Twitch Jobs in San Francisco, Ca

Customer Experience Specialist
Twitch —San Francisco, CA
- $66,300 - $115,400 a year
- Google Workspace
- Research
- Mid-level
- AD&D insurance
- Disability insurance
11d
Customer Experience Specialist
Twitch Interactive, Inc. - D48 —San Francisco, CA
- $70,800 - $115,400 a year
- Full-time
- Google Workspace
- Research
- Mid-level
- AD&D insurance
- Disability insurance
12d
Software Engineer, Memberships
Twitch —San Francisco, CA
- $110,500 - $185,000 a year
- Computer science
- Computer Science
- System design
- AD&D insurance
- Disability insurance
11d
Software Engineer I, Commerce Engineering
Twitch —San Francisco, CA
- $110,500 - $185,000 a year
- Computer Science
- Bachelor's degree
- Fair chance
- AD&D insurance
- Disability insurance
Contracts Manager
Twitch —San Francisco, CA
- $76,000 - $146,300 a year
- Mid-level
- Analysis skills
- Bachelor's degree
- AD&D insurance
- Disability insurance
12d
Software Engineer, Safety
Twitch —San Francisco, CA
- $127,100 - $185,000 a year
- Computer science
- Computer Science
- Office
- AD&D insurance
- Disability insurance
Integrations Program Manager, Twitch
Twitch Interactive, Inc. - D48 —San Francisco, CA
- $81,600 - $142,800 a year
- Full-time
- Office
- 3 years
- Fair chance
- AD&D insurance
- Disability insurance
Software Engineer, Safety
Twitch Interactive, Inc. - D48 —San Francisco, CA
- $127,100 - $185,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- AD&D insurance
- Disability insurance
Software Engineer, Memberships
Twitch Interactive, Inc. - D48 —San Francisco, CA
- $110,500 - $185,000 a year
- Full-time
- Computer Science
- System design
- Java
- AD&D insurance
- Disability insurance
14d
Software Engineer I, Creator Sponsorships
Twitch Interactive, Inc. - D48 —San Francisco, CA
- $110,500 - $185,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor's degree
- AD&D insurance
- Disability insurance
Integrations Program Manager
Twitch —San Francisco, CA
- $81,600 - $142,800 a year
- 3 years
- Continuous improvement
- Fair chance
- AD&D insurance
- Disability insurance
Contracts Manager
Twitch Interactive, Inc. - D48 —San Francisco, CA
- $82,700 - $146,300 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- AD&D insurance
- Disability insurance
13d
Senior iOS Engineer, Twitch
Twitch Interactive, Inc. - D48 —San Francisco, CA
- $193,300 - $261,500 a year
- Full-time
- 6 years
- Office
- Mentoring
- AD&D insurance
- Disability insurance
Business Intelligence Manager
Twitch —San Francisco, CA
- $81,600 - $142,800 a year
- 3 years
- SQL
- Presentation skills
- AD&D insurance
- Disability insurance
11d
Software Engineer I, Discovery
Twitch Interactive, Inc. - D48 —San Francisco, CA
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
- Disability insurance
- Health insurance
3h
Software Engineer, Enterprise
Twitch —San Francisco, CA
- $165,200 - $223,600 a year
- Salesforce
- System design
- Java
- AD&D insurance
- Disability insurance
Finance Manager, Corp FP&A
Twitch —San Francisco, CA
- $95,400 - $179,500 a year
- Office
- Finance
- SQL
- AD&D insurance
- Disability insurance
Senior Product Manager, Community
Twitch —San Francisco, CA
- $151,200 - $235,200 a year
- Computer Science
- 5 years
- Office
- AD&D insurance
- Disability insurance
12d
Director of Engineering, Ads
Twitch —San Francisco, CA
- $220,100 - $342,300 a year
- Mentoring
- Software development experience
- Fair chance
- AD&D insurance
- Disability insurance
13d
Legal Program Manager
Twitch —San Francisco, CA
- $115,600 - $185,000 a year
- Salesforce
- Office
- Mentoring
- AD&D insurance
- Disability insurance

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Customer Experience Specialist

Twitch -
San Francisco, CA

Apply Now

Job Details

$66,300 - $115,400 a year
11 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount

Qualifications

Jira
Google Workspace
Customer communication
Slack
Research
Collaborative technology platforms
GitHub
CRM system proficiency
Defect tracking tools
Technical Proficiency

Full Job Description

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

The role of CX Specialist at Twitch is multifaceted and crucial to the organization's customer experience strategy, as you will serve as the foundation and connective tissue between the organization and the community, bridging the gap between Twitch and its users.

With Amazon's customer obsession philosophy we are bolstering our Community Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.

In this role you will be focusing on addressing a wide range of complex and high-touch user issues by leveraging your expertise in order to enhance the overall customer experience, contribute to strategic initiatives, and ensure that the voice of the user is consistently represented with product and engineering teams. Alongside other Specialists around the world, you will be an essential element of Community Trust's efforts to foster a thriving, creative Twitch.

As a CX Specialist, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture — Our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.

You can work in San Francisco, CA, Irvine, CA, Seattle, WA or New York, NY.

You Will:

Maintain a positive, customer-focused attitude
Effectively resolve customer inquiries
Meet service level agreements set by Twitch Community Experience leadership
Track issues escalated for resolution to ensure customers receive an appropriate response
Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
Identify customer needs and communicate them with the relevant teams
Work with product teams to monitor performance of products and corresponding support metrics
Leverage AI tooling and programs such as Data analysis tools to build efficiencies and streamline workflows
Uphold company values and aim to always improve the platform and community experience
Be an important contributor to the Community Experience operations and will report to CX leadership

You Have:

1-2 years of relevant experience in customer support, technical support, or content moderation for a web-based application
Excellent written and verbal communication skills
Critical thinking skills to determine customer needs and provide solutions
Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software
Ability to evaluate information, draw conclusions, and multitask
Organized, detail-oriented, and adaptable in fast-paced environments
Familiarity with data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency

Bonus Points

Experience as a broadcaster or native member of the Twitch community
Previous employment at a games industry or live streaming platform company

Perks

Medical, Dental, Vision & Disability Insurance
401(k)
Maternity & Parental Leave
Flexible PTO
Amazon Employee Discount

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job ID: TW9217

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

US, WA, Seattle - Annually

$80,400 - $104,900 USD

US, CA, San Francisco - Annually

$70,800 - $115,400 USD

US, NY, New York - Annually

$66,300 - $115,400 USD

US, CA, Irvine - Annually

$70,800 - $104,900 USD

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Apply Now

Refine Your Search

twitch jobs in san francisco, ca

Customer Experience Specialist

Customer Experience Specialist

Software Engineer, Memberships

Software Engineer I, Commerce Engineering

Contracts Manager

Software Engineer, Safety

Integrations Program Manager, Twitch

Software Engineer, Safety

Software Engineer, Memberships

Software Engineer I, Creator Sponsorships

Integrations Program Manager

Contracts Manager

Senior iOS Engineer, Twitch

Business Intelligence Manager

Software Engineer I, Discovery

Software Engineer, Enterprise

Finance Manager, Corp FP&A

Senior Product Manager, Community

Director of Engineering, Ads

Legal Program Manager

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