Top 148 Call center Jobs in San Francisco Bay Area Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
5d
Contact Center Agent
Independent Living Systems —Oakland, CA
- $22 - $30 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
7d
Call Taker/Dispatcher
Westmed Ambulance Services —San Leandro, CA
- $22 - $26 an hour
- Weekends as needed
- HIPAA
- High school diploma or GED
- Data entry
- Health insurance
- Dental insurance
7d
CALL CENTER REPRESENTATIVE I
NORTH EAST MEDICAL SERVICES —Daly City, CA
- $31.60 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Children
- Health insurance
- Dental insurance
Member Service Advisors
SF Fire Credit Union —San Francisco, CA
- $29 - $40 an hour
- Full-time
- Research
- Windows
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
Switchboard Operator / Telephone Operator
Quality Innovation, Inc. —San Francisco, CA
- Part-time
- Background check
- Computer literacy
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
14d
Customer Service Specialist
CVR ASSOCIATES INC —San Francisco, CA
- $25.97 an hour
- High school diploma or GED
- Trade school
- 1 year
Quick Apply
Customer Care Advocate
Zenith-American —San Francisco, CA
- $25.75 an hour
- Full-time
- Bilingual
- Writing skills
- Research
- Health insurance
- Dental insurance
Call Center Agent
PROVIDENT CREDIT UNION —Redwood City, CA
- $27.50 an hour
- Full-time
- English
- Research
- Windows
- AD&D insurance
- Paid holidays
Quick Apply
Member Services Representative – Temporary Full Time
CCHP Health Plan —San Francisco Bay Area, CA
- $24.00 - $39.39 an hour
- 8 hour shift
- Spanish
- English
- Research
Quick Apply
Telephone Operator / Switchboard Operator
Ladgov Corporation —San Francisco, CA
- Part-time
- Background check
- High school diploma or GED
- In-person
- Paid holidays
- Dental insurance
Quick Apply
14d
CUSTOMER EXPERIENCE CENTER REPRESENTATIVE
ROYAL AUTO GROUP OF SAN FRANCISCO —San Francisco, CA
- Full-time
- Computer skills
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Patient Services Specialist
SimonMed Imaging —San Francisco, CA
- Part-time
- Background check
- High school diploma or GED
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
10h
Mercy Retirement and Care Center - Certified Nursing Assistants (Full Time, Part Time, On Call)
Mercy Retirement & Care Center —Oakland, CA
- $22 - $25 an hour
- Full-time
- Background check
- CPR Certification
- Vital signs
- Health insurance
- Dental insurance
Public Safety Dispatcher (5216C), University Police - #83592
University of California Berkeley —Berkeley, CA
- $41.56 - $55.40 an hour
- Full-time
- Mid-level
- High school diploma or GED
- University
Call Center Care Navigator
Marin Community Clinics —Novato, CA
- $25.03 - $29.38 an hour
- Full-time
- Spanish
- HIPAA
- English
- Mileage reimbursement
- AD&D insurance
Call Center Specialist
Marin City Health and Wellness Center —San Rafael, CA
- $24 - $28 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
Quick Apply
2d
Customer Solutions Guide
Scout Motors —San Francisco, CA
- $60,000 - $82,500 a year
- Full-time
- Remote
- 18 years or older
- Mid-level
- 3 years
- Paid jury duty
- Paid parental leave
Quick Apply
Call Center Representative (Patient Services)
Marin Community Clinics —Novato, CA
- $25.00 - $29.25 an hour
- Full-time
- Spanish
- Medical office experience
- HIPAA
- Mileage reimbursement
- AD&D insurance
6d
911 Communications Dispatcher I (Open and Promotional)
County of San Mateo —San Mateo, CA
- $100,984.00 - $112,860.80 a year
- 12 hour shift
- Writing skills
- English
- Math
- Health insurance
- Dental insurance
10d

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Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

Quick Apply

Job Details

$75,000 - $78,000 a year
5 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

Quick Apply

Refine Your Search

call center jobs in san francisco bay area ca

Customer Service Assistant Manager

Contact Center Agent

Call Taker/Dispatcher

CALL CENTER REPRESENTATIVE I

Member Service Advisors

Switchboard Operator / Telephone Operator

Customer Service Specialist

Customer Care Advocate

Call Center Agent

Member Services Representative – Temporary Full Time

Telephone Operator / Switchboard Operator

CUSTOMER EXPERIENCE CENTER REPRESENTATIVE

Patient Services Specialist

Mercy Retirement and Care Center - Certified Nursing Assistants (Full Time, Part Time, On Call)

Public Safety Dispatcher (5216C), University Police - #83592

Call Center Care Navigator

Call Center Specialist

Customer Solutions Guide

Call Center Representative (Patient Services)

911 Communications Dispatcher I (Open and Promotional)

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