Top 20 Help desk analyst Jobs in San Francisco Bay Area Ca

IT Systems Analyst
Center for Elders' Independence —Oakland, CA
- $86,095 - $129,143 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Bachelor's degree
Quick Apply
5d
Help Desk Technician I
Willdan —San Francisco, CA
- $30 - $35 an hour
- Hybrid work
- Office
- Windows
- Microsoft Office
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IT Service Desk Analyst (1 of 4)
University of California San Francisco —San Francisco, CA
- Weekends as needed
- Mid-level
- Windows
- 3 years
13d
Desktop Support Analyst
LIFELONG MEDICAL CARE —Berkeley, CA
- $24 - $28 an hour
- Full-time
- Mid-level
- Windows
- 3 years
Quick Apply
IT Analyst
Arnold & Porter —San Francisco, CA
- $74,720 - $100,000 a year
- Overtime
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
4d
Technology Support Analyst
Morgan, Lewis & Bockius —San Francisco, CA
- $81,640 - $130,585 a year
- Full-time
- Hybrid work
- Basic math
- Mid-level
- Office
- Paid time off
- Parental leave
Technology Support Analyst
Morgan Lewis —San Francisco, CA
- $81,640 - $130,585 a year
- Full-time
- Hybrid work
- Basic math
- Mid-level
- Office
- Paid time off
- Parental leave
Clinical Service Desk IT Analyst, Graveyard Shift
University of California San Francisco —San Francisco, CA
- Weekends as needed
- Mid-level
- Windows
- University
3d
Technical and Logistics Support Analyst - 6340652
Accenture —Walnut Creek, CA
- $22.47 - $32.47 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Product Data Analyst
Wand —San Francisco, CA
- $145,000 - $175,000 a year
- Full-time
- Remote
- SQL
- Senior level
Computer Field Analyst
Pivot Point Solutions —Oakland, CA
- $22 - $30 an hour
- Contract
- Computer science
- Computer Science
- Mid-level
5d
Technical and Logistics Support Analyst - 6340652
Logic —Walnut Creek, CA
- $22.47 - $32.47 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
VP, Data & Analytics
Scribd, Inc. —San Francisco, CA
- $225,000 - $320,000 a year
- Full-time
- Residential
- Analysis skills
- Recruiting
- Paid parental leave
- Disability insurance
Senior Enterprise Technology Administrator, Finance Systems
Crusoe —San Francisco, CA
- $140,000 - $165,000 a year
- Full-time
- 5 years
- Continuous improvement
- Senior level
- Commuter assistance
- Paid parental leave
Quick Apply
Applied AI Architect
Braze —San Francisco, CA
- $123,000 - $217,000 a year
- 6 years
- System design
- Product management
- Paid parental leave
- Health insurance
Quick Apply
11d
Senior Product Manager, Merchant Data Platform
Visa U.S.A. Inc. —Foster City, CA
- $180,600 - $289,300 a year
- Full-time
- Hybrid work
- Research
- Office
- Bachelor's degree
- Wellness program
- Health savings account

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IT Systems Analyst
Center for Elders' Independence —Oakland, CA
Serve as tier 1 and 2 technical support for complex technical issues; diagnose, document, and triage them appropriately.
$86,095 - $129,143 a year
Quick Apply
5d

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IT Systems Analyst

Center for Elders' Independence -
Oakland, CA

Quick Apply

Job Details

Full-time
$86,095 - $129,143 a year
5 days ago

Qualifications

Cloud identity and access management (IAM)
IT user and group management
Communication platforms
Telephone systems
Network monitoring tools
Project stakeholder communication

Full Job Description

The Center for Elders’ Independence is a PACE (Program of All-Inclusive Care for the elderly) organization (PO) that uses an interdisciplinary team approach for care planning and implementing purposeful high quality, affordable, and integrated health care services to the elderly. Our elderly meet PACE requirements as prescribed by CMS and are referred to as participants. Our PO includes Adult Day Health Centers and primary care clinics, promoting participant autonomy, quality of life and the ability for individuals to live in their communities

The Position: The IT Systems Analyst plays a key role in shaping how internal users experience technology across the organization. This hybrid role blends systems analysis, technical support, user advocacy, and service improvement to ensure that IT solutions function effectively and meet the real-world needs of employees.

The Analyst will support the end user, design user enablement strategies, interpret service delivery data, and collaborate with IT and business teams to enhance service quality, performance, and system functionality. Ideal candidates will combine technical knowledge with analytical problem-solving, project coordination skills, and a strong customer-focused mindset.

The salary range for the IT Systems Analyst position at Center for Elders’ Independence is $86,095 to $129,143. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI’s annual compensation review and established compensation practices.

DUTIES AND RESPONSIBILITIES:

Partner with end-users and business teams, to understand and identify pain points, and translate them into technical or process improvements.
Design and deliver scalable IT training programs that support system adoption and improve operational efficiency.
Develop user-facing documentation such as knowledge base articles, process guides, and training videos to drive self-service and knowledge retention.
Monitor service desk trends, system performance data, and usage analytics to identify recurring issues and areas for optimization.
Conduct root cause analysis for technical issues and recommend long-term resolutions.
Contribute to service review processes and lead initiatives to enhance system usability, reduce friction points, and elevate customer satisfaction.
Participate in intake and discovery sessions to capture business requirements for new features, enhancements, and service offerings.
Support the rollout of new IT solutions by contributing to change management, training materials, and communication plans.
Assist in user acceptance testing (UAT) and validation of new or updated systems and tools to ensure functional alignment.
Serve as tier 1 and 2 technical support for complex technical issues; diagnose, document, and triage them appropriately.
Track and analyze service management data (via ITSM tools) to identify opportunities for automation or process streamlining.
Engage with third-party providers for system delivery, support, training, and infrastructure services as needed.
Promote adherence to IT policies, standards, and best practices; provide guidance to users and stakeholders.
Actively contribute to cross-functional IT projects, ensuring the user perspective and operational requirements are represented.

QUALIFICATIONS:

Bachelor's degree in a computing-related discipline, or equivalent experience.
5+ years of experience in IT systems analysis, technical support, vendor management, or service delivery within a structured IT environment (e.g., ITIL framework).
Proven ability to translate technical challenges into business-relevant insights and solutions.
Strong experience designing and delivering IT training to diverse user groups.
Demonstrated success in process improvement initiatives or service optimization projects.
Familiarity with ITSM tools such as ServiceNow, Jira, Zendesk, or Freshservice.
Hands-on experience with:
- Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, OneDrive)
- Identity & access management (Microsoft Entra ID, Active Directory)
- Device lifecycle and endpoint management tools (e.g., Intune, Autopilot)
- Network monitoring and troubleshooting (e.g., Cisco, SolarWinds)
- Contact Center solutions (e.g., Genesys, Five9, 8x8, Nice InContact)
Strong interpersonal and communication skills—able to engage both technical and non-technical stakeholders.
Excellent documentation, knowledge management, and reporting capabilities.
ITIL certification (v3 or v4) strongly preferred.
Microsoft 365 or similar technical certifications are a plus.

“Be the bridge between people and technology—help shape an IT experience that empowers, not frustrates.”

Center for Elders’ Independence is a PACE (Program of All- Inclusive Care for the Elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, including an Adult Day Health Center, and promoting autonomy, quality of life and the ability of individuals to live in their communities. Unlike other healthcare plans, CEI is not a "fee-for-service" plan. It is a “capitation” healthcare plan. CEI is paid a set amount for each person enrolled in our program, whether or not that individual seeks care. We are a growing company that offers stability and continues to thrive.

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Refine Your Search

help desk analyst jobs in san francisco bay area ca

IT Systems Analyst

Help Desk Technician I

IT Service Desk Analyst (1 of 4)

Desktop Support Analyst

IT Analyst

Technology Support Analyst

Technology Support Analyst

Clinical Service Desk IT Analyst, Graveyard Shift

Technical and Logistics Support Analyst - 6340652

Product Data Analyst

Computer Field Analyst

Technical and Logistics Support Analyst - 6340652

VP, Data & Analytics

Senior Enterprise Technology Administrator, Finance Systems

Applied AI Architect

Senior Product Manager, Merchant Data Platform

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