Top 16 Senior it support Jobs in San Francisco Bay Area Ca

Senior IT Support Specialist
Harness.io —San Francisco, CA
- $90,000 - $105,000 a year
- On call
- Google Workspace
- 5 years
- Mid-level
- Flexible spending account
- Parental leave
6d
Senior Analyst - IT Support
Marsh —San Francisco, CA
- $53,700 - $109,100 a year
- Weekends as needed
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
Senior IT Support Specialist, End User Support, Central Tech
Chan Zuckerberg Initiative —Redwood City, CA
- $138,000 - $189,200 a year
- Microsoft Excel
- 5 years
- Office
- Paid time off
- 401(k) matching
Senior Global Executive IT Support Specialist
Electronic Arts —Redwood City, CA
- $104,400 - $157,400 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
Sr. Desktop Support Analyst - SF
Goodwin Procter LLP —San Francisco, CA
- $75,100 - $121,100 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Senior IT Consultant
Network Right —San Francisco, CA
- $95,000 - $110,000 a year
- Full-time
- Google Workspace
- HIPAA
- Windows
- Commuter assistance
- Paid parental leave
Quick Apply
Senior Support Engineer
LiteLLM —San Francisco, CA
- $120,000 - $170,000 a year
- Full-time
- Senior level
- Dental insurance
- 401(k)
Quick Apply
5d
Senior Support Engineer - San Francisco
OpenAI —San Francisco, CA
- $234,000 - $260,000 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Databases
Senior Support Engineer
Langtech —San Francisco, CA
- Hybrid work
- Azure
- AWS
- Senior level
Senior Software Engineer, Builders
EvenUp —San Francisco, CA
- $184,728 - $249,926 a year
- Full-time
- Hybrid work
- 5 years
- Machine learning
- Senior level
- Paid parental leave
- Disability insurance
Senior Technical Support Engineer San Carlos
Nautilus Bio —San Carlos, CA
- $126,000 - $182,000 a year
- Full-time
- Bachelor's degree
- Senior level
- Communication skills
- Health insurance
- Dental insurance
3d
Sr. Enterprise Network Support Engineer , eero CX Eng
Amazon.com Services LLC —San Francisco, CA
- $121,000 - $188,200 a year
- Full-time
- Office
- 3 years
- Java
- AD&D insurance
- Health insurance
Sr. Technical Services Professional
LiveRamp —San Francisco, CA
- $92,500 - $140,500 a year
- Full-time
- SQL
- Analysis skills
- Mentoring
- Paid parental leave
- Employee stock purchase plan
Senior Field Engineer
25by7 —San Francisco Bay Area, CA
- Part-time
- Microsoft Outlook
- 5 years
- Windows
- Work from home
Senior IT Change Management Specialist
Vaxcyte —San Carlos, CA
- $153,000 - $178,000 a year
- Hybrid work
- 8 years
- Analysis skills
- Bachelor's degree
12d
Sr IT Business Analysis Specialist (Tech Dev Biologics Clinical Manufacturing)
Gilead Sciences —Foster City, CA
- $126,820 - $164,120 a year
- Full-time
- Computer science
- Computer Science
- Research
- Health insurance
- Dental insurance

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Senior IT Support Specialist

Harness.io -
San Francisco, CA

Apply Now

Job Details

$90,000 - $105,000 a year
6 days ago

Benefits

Internet reimbursement
Flexible spending account
Parental leave
Employee assistance program
Flexible schedule

Qualifications

Operating systems
Computer hardware
SaaS platforms
Customer support ticket management
Access control management
Identity and access management (IAM) solutions
IT department experience

Full Job Description

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.

Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.

With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.

Position Summary

Harness is seeking a highly motivated IT Support Specialist II to provide hands-on, on-site support for our San Francisco and Mountain View offices. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about delivering an exceptional employee experience.

The ideal candidate resides within a 25-mile radius of the San Francisco and Mountain View offices and is available to work on-site Monday through Friday, while traveling between the two locations as needed. In this role, you will support day-to-day IT operations, troubleshoot technical issues, manage endpoint lifecycle activities, and partner with employees, vendors, and cross-functional teams to deliver a seamless technology experience while maintaining company security standards.

Success in this role requires strong technical expertise, excellent communication and customer service skills, a proactive mindset, and the ability to work independently while collaborating effectively with a distributed global IT team.

About The Role

Provide Tier 2 technical support to internal users, troubleshooting hardware, software, and network issues with a focus on timely resolution and excellent customer service.
Manage user identity and access, including onboarding, offboarding, and role-based access control, in compliance with company policies and security requirements.
Support new hire onboarding and employee offboarding, including device provisioning, equipment logistics, orientation support, and account setup/decommissioning.
Resolve and document IT incidents and service requests utilizing the ticketing system, ensuring clear documentation, root-cause analysis, and appropriate escalation when needed.
Provide hands-on support for desktops, laptops, mobile devices, conference room AV systems, and other corporate IT assets.
Participate in the on-call rotation to provide after-hours and weekend support. (Required)
Create, maintain, and improve user-facing documentation, training materials, and knowledge base articles to promote self-service and reduce recurring issues.
Collaborate with the IT team, completing assigned tasks and project work using project management tools.
Contribute to IT projects and initiatives, including planning, implementation, testing, and post-deployment support.g
Maintain accurate documentation related to asset inventory, system configurations, environments, and operational processes.
Communicate clearly and professionally with stakeholders to ensure effective issue resolution and expectation management.
Operate with a security-first mindset, adhering to IT security policies, procedures, and best practices.
Stay current with emerging technologies and proactively recommend process improvements and operational efficiencies.

About You

5+ years of experience in IT support, help desk, or a related technical support role.
Strong working knowledge of hardware, operating systems, SaaS applications, and basic networking concepts.
Hands-on experience with user account management, access control, and onboarding/offboarding workflows.
Experience using IT ticketing systems and collaborating through project management tools.
Proven ability to deliver excellent customer service and communicate technical concepts to non-technical users.
Ability to work independently, manage competing priorities, and adapt in a dynamic, fast-paced environment.
Strong documentation, organizational, and time-management skills.
Flexibility to accommodate after-hours and weekend on-call support.

Nice to have, but not required:

Okta, Iru, Cisco Meraki, Google Workspace, Slack Enterprise Grid, Asset Panda, ManageEngine Endpoint Central, Carbon Black, Mimecast, FreshService, Atlassian, Zoom, Qualys, LastPass
Audio/Visual Experience, Running Events

Work Location

Onsite - San Francisco, CA

What You Will Have At Harness

Competitive salary
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Flexible work schedule
Employee Assistance Program (EAP)
Flexible Time Off and Parental Leave
Monthly, quarterly, and annual social and team building events
Monthly internet reimbursement

Pay transparency

$90,000 - $105,000 USD

Harness In The News:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

At Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal:

Note on Fraudulent Recruiting/Offers

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (, or you can contact your local law enforcement agency.

Apply Now

Refine Your Search

senior it support jobs in san francisco bay area ca

Senior IT Support Specialist

Senior Analyst - IT Support

Senior IT Support Specialist, End User Support, Central Tech

Senior Global Executive IT Support Specialist

Sr. Desktop Support Analyst - SF

Senior IT Consultant

Senior Support Engineer

Senior Support Engineer - San Francisco

Senior Support Engineer

Senior Software Engineer, Builders

Senior Technical Support Engineer San Carlos

Sr. Enterprise Network Support Engineer , eero CX Eng

Sr. Technical Services Professional

Senior Field Engineer

Senior IT Change Management Specialist

Sr IT Business Analysis Specialist (Tech Dev Biologics Clinical Manufacturing)