Top 32 Technical support manager Jobs in San Francisco Bay Area Ca

Support Engagement Lead
Braze —San Francisco, CA
- $85,000 - $125,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health insurance
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IT Support Lead
HP IQ —San Francisco, CA
- $150,000 - $236,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Windows
- Senior level
- Paid parental leave
- Paid holidays
Client Technical Support Lead, Information Technology, Full-Time, Days
MarinHealth Medical Center —San Rafael, CA
- $44.69 - $67.03 an hour
- 8 hour shift
- Supervising experience
- Bachelor's degree
- Senior level
Quick Apply
Field Service Manager - Onsite in Walnut Creek, CA
Optum —Walnut Creek, CA
- $91,700 - $163,700 a year
- Full-time
- 5 years
- Pass drug screening
- Product management
10d
Customer Support Manager
Campfire —San Francisco, CA
- $100,000 - $140,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Technical and Client Support Manager
Pacific School of Religion —Berkeley, CA
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- English
- Mid-level
Quick Apply
Consultant, Technical Account Manager
Dell Technologies —San Francisco, CA
- $162,350 - $210,100 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
Software Technical Account Manager (Traveling)
Axon —San Francisco, CA
- $98,000 - $156,000 a year
- Email
- Mid-level
- SQL
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Program Manager/Training Lead
Contact Government Services, LLC —San Francisco, CA
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Senior Manager, Customer Support
Crusoe —San Francisco, CA
- $205,000 - $250,000 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Commuter assistance
- Paid parental leave
Quick Apply
Provider Technology and EPIC Training Manager, Information Technology, Full-Time, Variable Shift
MarinHealth Medical Center —San Rafael, CA
- $80.26 - $120.38 an hour
- Full-time
- 3 years
- Master's degree
- Education
Quick Apply
AI Product Support Lead
Wonderschool —San Francisco, CA
- No experience needed
- Office
- Continuous improvement
AI Deployment Manager - San Francisco
OpenAI —San Francisco, CA
- $162,000 - $230,000 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Fair chance
- Relocation assistance
Sales Enablement Manager
Assort Health —San Francisco, CA
- $90,000 - $150,000 a year
- Full-time
- Hybrid work
- Mid-level
- 2 years
- Teaching
- Commuter assistance
- Health insurance
Epic Credentialed Trainer & Super User Lead
San Mateo County Health —South San Francisco, CA
- From $45 an hour
- Temporary
- Classroom
- Nursing
- Microsoft Excel
Quick Apply
9d
Incident Manager
Crusoe —San Francisco, CA
- Full-time
- 3 years
- Senior level
- Leadership
- Commuter assistance
- Paid parental leave
Quick Apply
NOC Engineer / NOC Lead
STN Inc —San Francisco Bay Area, CA
- Weekends as needed
- Remote
- Mid-level
- Continuous improvement
- Linux
Quick Apply
AI Support Engineer Lead (US)
Dust —San Francisco, CA
- $240,000 - $350,000 a year
- Overtime
- Management
- Office
- Senior level
- Health insurance
7d
Agentforce Partner Enablement, Sr. Manager
Salesforce —San Francisco, CA
- $143,400 - $236,700 a year
- Full-time
- 5 years
- Product management
- Travel
- Paid parental leave
- Disability insurance
Technical Enablement Manager
Decagon —San Francisco, CA
- $190,000 - $235,000 a year
- Full-time
- 7 years
- Office
- Senior level
- Health insurance
- Dental insurance

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Support Engagement Lead

Braze -
San Francisco, CA

Quick Apply

Job Details

$85,000 - $125,000 a year

Benefits

Paid parental leave
Health insurance
Dental insurance
RSU
Paid time off
Parental leave
Vision insurance

Qualifications

Managing customer accounts
Customer communication
Caseload management
Technical Proficiency

Full Job Description

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

WHAT YOU'LL DO

The Support Engagement Lead is a member of the Recurring Services team and is tasked with delivering a premium support service experience to customers. The Support Engagement Lead is a personalized and customized support experience for a designated group of named customers. The Support Engagement Lead serves as the "main point of technical support interaction" for a customer and will act as the "technical advocate" for the customer during the entire contract period. The Support Engagement Lead works very closely with our Success team for the named group of accounts; helping to manage the technical relationship, while the CSM focuses on the strategic relationship and product adoption.

Own and assume ultimate responsibility over your named customer's technical needs and inquiries around platform integration, performance, and troubleshooting as well as partner implementation.
Be your customers' main point of contact and trusted advisor at Braze for all things Technical.
Partner with Customer Success and Recurring Services teams, taking a lead role on technical escalations and inquiries to ensure excellent customer experience and internal alignment.
Working with Customer Success and Recurring Services teams, deliver product value by reducing risk and removing technical barriers resulting in feature adoption and a high degree of execution within the Braze platform.
Drive customer advocacy by championing for the customer's technical needs and product enhancement requestsWork closely and get ingrained with Braze recognized partners in the customer tech stack.
Proactively analyze your customer's existing support cases to identify trends and risks with their Braze product experience.
Work with customers to create a seamless experience by helping them to develop Centers of Excellence which allow them to benefit from knowledge sharing across their group.
Maintain ongoing regular contact with your customers via support cases, regular check-ins, kick-offs, events and Technical Business Reviews.
Work with Onboarding Managers, Technical Account Management, and Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity.

WHO YOU ARE

People say you're a great communicator and top-tier problem solver! You have exemplary written and verbal communication skills with unparalleled technical skills. You leave people with the impression that you are really listening to them, understand their problem, and you're there to help. You look for every opportunity to make things better and you're all about the team. You get a thrill from helping customers and you know that even though the job isn't easy, you're making a difference each and every day. You're naturally curious and you see every problem as an opportunity to learn more or help others (teammates or customers) learn more too.

WHAT YOU HAVE

Bachelor's Degree from a 4-year college or university (or similar experience-based proficiency level)
3-6 years of client-facing experience working in SaaS company with 2-3 years working in Technical Support and at least 1-2 years account management experience
You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems.
You absolutely thrive in a highly collaborative role. You're a true team player, knowing how to work and contribute in cross-team initiatives and focuses.
Strong analytical skills regarding technical issues
Experience handling time-sensitive, pressure-intensive customer issues
Strong organizational skills with an ability to manage competing client demands
Working knowledge of Case Management tools like Salesforce, Zendesk or similar ticketing system
Technical knowledge on how to leverage APIs and write basic-level SQL queries, bonus points for experience working in Postman and Snowflake/Snowsight
Bonus:
- Experience using the Braze platform
- Technical domain knowledge of one or more of the following: Mobile Development (Swift, Java, Kotlin), Kibana, Snowflake, Datadog, Email architecture and deliverability
- Experience with HTML, CSS, Javascript, Ruby, Java, or other programming language

Please note the working hours are 9am - 5:30pm PT.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $85,000 and $112,500/year, with an expected On Target Earnings (OTE) between $95,000 and $125,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 "Best of Marketing and Digital Advertising Software Product" in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America's Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we're committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.

Please contact us at [email protected] for any requests or questions. To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at [email protected] promptly after applying. A summary of the most recent bias audit results for such tool is available here.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Quick Apply

Refine Your Search

technical support manager jobs in san francisco bay area ca

Support Engagement Lead

IT Support Lead

Client Technical Support Lead, Information Technology, Full-Time, Days

Field Service Manager - Onsite in Walnut Creek, CA

Customer Support Manager

Technical and Client Support Manager

Consultant, Technical Account Manager

Software Technical Account Manager (Traveling)

Program Manager/Training Lead

Senior Manager, Customer Support

Provider Technology and EPIC Training Manager, Information Technology, Full-Time, Variable Shift

AI Product Support Lead

AI Deployment Manager - San Francisco

Sales Enablement Manager

Epic Credentialed Trainer & Super User Lead

Incident Manager

NOC Engineer / NOC Lead

AI Support Engineer Lead (US)

Agentforce Partner Enablement, Sr. Manager

Technical Enablement Manager

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