HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.
Benefits and perks:
- HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
- Employees qualify for public loan forgiveness programs
- Training and professional development opportunities
- Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.
This is a union eligible position.
JOB SUMMARY
The Health Worker II in Harm Reduction Services SOMA Rise program provides care, engagement, support, and documentation for participants in the HR360 SOMA RISE program. As a part of a collaborative team with Health Worker Is, Program Supervisors, and Safety Monitors, Health Worker IIs will ensure participant safety and comfort while supporting them in adhering to the participant guidelines of the program. The team works to engage participants in health resources, however great or small. The Health Worker II will model and demonstrate healthy COVID transmission prevention behaviors, wearing appropriate PPE and practicing physical distancing, while they observe and monitor participants, and support them in meeting their needs in accordance with the program. The Health Worker II will be required to complete and approve program documentation and assist in connecting our participants to ongoing services and support, and others as they arise. Health Worker IIs, as the more experienced Health Worker, will step in during moments of crisis to assist in de-escalation.
Some Health Worker II's will be required to work nights and weekends. Health Worker IIs may also be designated to fill the role of Health and Safety Representative including monthly safety training, emergency drills, maintaining safety supplies, updating emergency response plans, and attending safety meetings.
KEY RESPONSIBILITIES
Direct Service Responsibilities:
- Treat program participants with respect and dignity, interacting with them in a caring, non-judgmental manner, utilizing harm reduction and trauma-informed care principles.
- Take participant vital signs as appropriate per protocol
- Interviews and screens clients, identifies patient's general condition and assists with client’s needs through consultation with professional staff; may perform crisis intervention activities.
- Engage participants in compassionate ways to build motivation toward health initiatives in their own lives.
- Respond to participants’ needs, ensure that SOMA RISE protocols are being addressed, and, to respond to crises (e.g., conflict) and overdose with crisis de-escalation interventions and Narcan.
- Monitor SOMA RISE safety adherence and general well-being of all participants and call 911 when needed.
- Take the lead in response and de-escalation in cases of moderate to severe displays of aggression or physical ailment including calling 911.
- Attend to SOMA RISE program milieu to help maintain safe space for participants.
- Verbally de-escalates tense, high-pressure, and emotionally charged situations.
- Provide health education and support in accordance with harm reduction principles.
- Work as an active team member along with other health workers, janitors, safety monitors, and supervisors to maintain safety, calm tone, and cleanliness of program.
- Complete SOMA RISE program intakes by welcoming people, informing them of program norms/parameters/resources, and documenting their participation.
- Monitor SOMA RISE safety adherence and general well-being of all participants and call 911 when needed.
- If necessary, to provide proactive “warm handoff” referral and linkages for participants to hospital care, substance use treatment, health, and social services.
- Chaperone “fresh air” breaks, “smoking breaks”, on-site food delivery service, and other onsite services.
- Engage clients and provide resources on overdose prevention, safe use and harm reduction interventions.
Administrative/Compliance Responsibilities:
- Engage with community partners around participant referrals.
- Complete observation logs, document rounds and observations of the milieu, and every 30 minutes for those sleeping.
- Attend internal program staff meetings and administrative supervision including regular shift meetings and various ad hoc meetings.
- Along with the Team, take ownership to ensure the overall quality of customer and health services at program.
- Fill the role of Health & Safety Representative including monthly safety trainings, emergency drills, maintain safety supplies, update emergency response plan, and attend safety meetings.
Training Responsibilities:
- Participate in ongoing trainings on radical hospitality, harm reduction, OD Prevention/Narcan Administration, anti-stigma, crisis response and de-escalation.
- Basic drug knowledge, motivational interviewing, customer service, trauma-informed service provision, team-based care, and other related topics.
And perform other duties as assigned.
QUALIFICATIONS
Education, Certification, and Experience
- High School Diploma or equivalent
- Possess at least 2 of the following:
o Basic Life Support or other advanced first aid certification
o AOD Certification and 2 years' experience working in a crisis environment
o Crisis De-escalation Training Certification
o Certified Nursing Assistant
o Certified Medical Assistant
- Experience working successfully with diverse populations specifically with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
- Experience working with people who use drugs and people experiencing homelessness.
- Overdose Prevention and Narcan Administration trained within 30 days of employment.
- We value a lived experience of homelessness, illicit drug use, and alcohol use.
- Proficiency with harm reduction, restorative justice, and trauma-informed care preferred.
Knowledge
- Knowledge of health and social services throughout the city of San Francisco
- Knowledge of trauma informed care/treatment, co-occurring disorders, and harm reduction services.
- Knowledge of substance use and health concerns of people who inject drugs and use substances, and who are experiencing homelessness.
- Ability to speak candidly and knowledgeably about substance use
- Ability to implement de-escalation techniques, follow safely protocols, and use sound judgment in making independent decisions
- Ability to work in a fast-paced and sometimes chaotic environment with people who can be high, who may have untreated mental and/or physical health challenges.
- Knowledge of Clinical documentation (treatment plans, progress notes, etc.) preferred
- Knowledge of co-occurring disorders and trauma informed treatment preferred.
- Overdose prevention and Narcan administration preferred.
- We will consider for employment qualified applicants with arrest and conviction records.
- Must complete a background check and livescan.
