Fine Jewelry Sales & Operations Lead
About Lulu Designs
Lulu Designs is an independent fine jewelry studio and boutique located in the historic Mill Valley Lumber Yard. Our flagship gallery offers fine jewelry and curated artisan gifts, while our working studio specializes in custom design, signature Lulu collections, and jewelry repairs.
We have an established clientele and work closely with our customers on custom projects, jewelry purchases, and meaningful gifts. Our small, dynamic team includes jewelers, designers, and creatives working together in a collaborative environment.
The Position
We are looking for a Fine Jewelry Sales & Operations Lead who brings more than traditional retail experience. The right candidate will be great with people, committed to excellent customer service, and able to communicate professionally and warmly.
This is not a standard retail environment. In addition to selling and building client relationships, this person will help track custom projects and repairs, maintain accurate records, support inventory and merchandising, and keep information, communication, and deadlines organized.
We are a tech-forward creative business that uses software and AI tools to improve our organization, efficiency, communication, and creative process. Strong computer skills, curiosity, and the ability to learn new systems are essential.
We are also developing new signature collections, so experience with project workflows and creative collaboration would be a significant asset. Photography, content creation, or other visual creative skills are highly desirable.
Sales and Client Service
- Provide warm, knowledgeable, and personalized service
- Meet individual and store sales goals
- Build lasting client relationships through thoughtful follow-up and outreach
- Guide clients through fine jewelry, bridal, custom-design, and repair inquiries
- Learn and communicate the materials, craftsmanship, and value behind our jewelry
- Respond professionally to clients in person, by telephone, and through email
- Help maintain a welcoming and polished store environment
Project and Store Operations
- Accurately track custom projects, special orders, repairs, approvals, payments, and deadlines
- Maintain organized client notes, photographs, estimates, and project records
- Communicate project status and next steps to clients and team members
- Use technology and project-management tools to keep workflows organized
- Identify outstanding tasks and follow them through to completion
- Support opening, closing, and daily store operations
- Use Shopify POS and other computer-based systems accurately
- Assist with inventory receiving, product entry, transfers, replenishment, and counts
- Support merchandising, displays, packaging, and overall store presentation
- Handle valuable merchandise and client-owned jewelry with exceptional care
- Take on increasing leadership responsibilities as knowledge and experience grow
Photography and Creative Support
For a candidate with relevant experience, this position may also include:
- Photographing jewelry for our website, social media, email, and client communication
- Capturing jewelry on models and in lifestyle settings
- Performing basic photo editing, cropping, and image preparation
- Organizing our digital photography and creative asset library
- Assisting with social media and marketing content
- Supporting visual merchandising and other creative projects
Photography or content-creation experience is highly desirable but not required. Portfolio examples are welcome.
Qualifications
- Two or more years of successful retail sales, luxury hospitality, client service, or related experience
- Previous keyholder, sales-lead, assistant-manager, or supervisory experience preferred
- Proven ability to sell and build lasting client relationships
- Excellent organization, project-management skills, and attention to detail
- Strong computer skills and the ability to learn new systems quickly
- Experience with Shopify POS, Adobe, Google Workspace, Slack, spreadsheets, inventory systems, customer databases, project-management platforms, or AI tools is a plus
- Strong written and verbal communication skills
- Ability to manage multiple priorities without losing track of important details
- Reliability, discretion, sound judgment, and excellent follow-through
- A strong visual sense and an interest in jewelry, design, and craftsmanship
- Ability to work independently and collaboratively within a small team
- Availability to work weekends, holidays, and occasional special events
- Ability to provide professional references from previous supervisors
Schedule and Growth Opportunity
We are open to an experienced retail professional, a highly organized creative, or a bright emerging talent who is ready for greater responsibility.
This is an in-person position at our Mill Valley boutique, with a flexible schedule of three to five days per week depending on the candidate’s experience and availability. We are open to both part-time and full-time applicants. Weekend availability is required.
The position begins with comprehensive training and an introductory period. As the successful candidate demonstrates strong sales, reliability, sound judgment, mastery of our systems, and the ability to support the team, they will have the opportunity to take on greater leadership and management responsibility.
How to Apply
Please submit your résumé with a brief cover letter addressing the following:
- Why are you interested in Lulu Designs and fine jewelry?
- Tell us about your sales and client-relationship experience.
- Describe a detailed project you successfully managed from beginning to completion.
- Which computer, POS, inventory, customer-management, or project-management systems have you used?
- Do you have photography, photo-editing, content-creation, or visual-merchandising experience? If so, please include examples or a portfolio link.
- Are you available to work weekends?
Applications submitted without responses to these questions may not be considered.
Pay: $25.00 - $34.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
