Top 128 Content moderation Jobs in San Francisco Ca

Customer Experience Specialist
Twitch —San Francisco, CA
- $66,300 - $115,400 a year
- Google Workspace
- Research
- Mid-level
- AD&D insurance
- Disability insurance
Emergency Response Specialist - Trust and Safety
TikTok —San Francisco, CA
- $70,304 - $136,000 a year
- Weekends as needed
- Research
- Mid-level
- Office
- Paid parental leave
- Paid holidays
4d
Risk Assessment Analyst (Youth AI Safety Institute)
COMMON SENSE MEDIA —San Francisco, CA
- $90,000 - $110,000 a year
- Full-time
- Background check
- Management
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Risk Assessment Associate (Youth AI Safety Institute)
COMMON SENSE MEDIA —San Francisco, CA
- $30 - $38 an hour
- Full-time
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Head of Youth Safety & Well-being Policy - Trust and Safety
TikTok —San Francisco, CA
- $159,000 - $384,000 a year
- 5 years
- Team management
- Fair chance
- Paid parental leave
- Paid holidays
Manager II, Escalation Operations
Pinterest —San Francisco, CA
- $120,321 - $247,718 a year
- Remote
- 3 years
- Master's degree
- Bachelor's degree
19h
Creator Experience Senior Policy Analyst, YouTube
YouTube —San Bruno, CA
- $136,000 - $197,000 a year
- Full-time
- Research
- Office
- Bachelor's degree
14d
Regulatory Counsel, Content and Consumer Protection
Google —San Francisco, CA
- $252,000 - $352,000 a year
- Full-time
- 7 years
- Office
- Fair chance
- Paid holidays
- Disability insurance
Program Manager, Detection & Enforcement, Youth Safety
Discord —San Francisco Bay Area, CA
- $160,000 - $180,000 a year
- Full-time
- Research
- SQL
- Bachelor's degree
2d
Client Delivery Analyst
Hive —San Francisco, CA
- $60,000 - $85,000 a year
- Full-time
- Bachelor's degree
- Entry level
- Under 1 year
People Operations Generalist
Hive —San Francisco, CA
- $75,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Presentation skills
Head of Community
Nextdoor —San Francisco, CA
- $175,000 - $270,000 a year
- Remote
- Office
- Supervising experience
- Travel
- Health insurance
- Work from home
Quick Apply
Chief of Staff
Hive —San Francisco, CA
- $90,000 - $160,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
Head of Policy Scaling - Trust and Safety
TikTok —San Francisco, CA
- $189,800 - $487,200 a year
- Office
- Analysis skills
- Continuous improvement
- Paid parental leave
- Paid holidays
4d
Data Operations Analyst
Hive —San Francisco, CA
- $60,000 - $85,000 a year
- Full-time
- Bachelor's degree
- Entry level
- Under 1 year
Analyst, Media & Sports
Hive —San Francisco, CA
- $60,000 - $85,000 a year
- Full-time
- Office
- Bachelor's degree
- Communication skills
Recruiting Coordinator
Hive —San Francisco, CA
- $60,000 - $85,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
Client Solutions Associate
Hive —San Francisco, CA
- $80,000 - $110,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Technical Content Writer
Hive —San Francisco, CA
- $60,000 - $90,000 a year
- Full-time
- Office
- Bachelor's degree
- Entry level
Business Operations Associate
Hive —San Francisco, CA
- $60,000 - $120,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree

I want to receive the latest job alert for content moderation in san francisco ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

content moderation jobs near san francisco ca

Customer Experience Specialist

Twitch -
San Francisco, CA

Apply Now

Job Details

$66,300 - $115,400 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount

Qualifications

Jira
Google Workspace
Customer communication
Slack
Research
GitHub
CRM system proficiency
Defect tracking tools
Technical Proficiency

Full Job Description

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

The role of CX Specialist at Twitch is multifaceted and crucial to the organization's customer experience strategy, as you will serve as the foundation and connective tissue between the organization and the community, bridging the gap between Twitch and its users.

With Amazon's customer obsession philosophy we are bolstering our Community Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.

In this role you will be focusing on addressing a wide range of complex and high-touch user issues by leveraging your expertise in order to enhance the overall customer experience, contribute to strategic initiatives, and ensure that the voice of the user is consistently represented with product and engineering teams. Alongside other Specialists around the world, you will be an essential element of Community Trust's efforts to foster a thriving, creative Twitch.

As a CX Specialist, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture — Our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.

You can work in San Francisco, CA, Irvine, CA, Seattle, WA or New York, NY.

You Will:

Maintain a positive, customer-focused attitude
Effectively resolve customer inquiries
Meet service level agreements set by Twitch Community Experience leadership
Track issues escalated for resolution to ensure customers receive an appropriate response
Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content
Identify customer needs and communicate them with the relevant teams
Work with product teams to monitor performance of products and corresponding support metrics
Leverage AI tooling and programs such as Data analysis tools to build efficiencies and streamline workflows
Uphold company values and aim to always improve the platform and community experience
Be an important contributor to the Community Experience operations and will report to CX leadership

You Have:

1+ years of relevant experience in customer support, technical support, or content moderation for a web-based application
Excellent written and verbal communication skills
Critical thinking skills to determine customer needs and provide solutions
Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software
Ability to evaluate information, draw conclusions, and multitask
Organized, detail-oriented, and adaptable in fast-paced environments
Familiarity with data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency

Bonus Points

Experience as a broadcaster or native member of the Twitch community
Previous employment at a games industry or live streaming platform company

Perks

Medical, Dental, Vision & Disability Insurance
401(k)
Maternity & Parental Leave
Flexible PTO
Amazon Employee Discount

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job ID: TW9217

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

US, WA, Seattle - Annually

$80,400 - $104,900 USD

US, CA, San Francisco - Annually

$70,800 - $115,400 USD

US, NY, New York - Annually

$66,300 - $115,400 USD

US, CA, Irvine - Annually

$70,800 - $104,900 USD

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Apply Now

Refine Your Search

content moderation jobs in san francisco ca

Customer Experience Specialist

Emergency Response Specialist - Trust and Safety

Risk Assessment Analyst (Youth AI Safety Institute)

Risk Assessment Associate (Youth AI Safety Institute)

Head of Youth Safety & Well-being Policy - Trust and Safety

Manager II, Escalation Operations

Creator Experience Senior Policy Analyst, YouTube

Regulatory Counsel, Content and Consumer Protection

Program Manager, Detection & Enforcement, Youth Safety

Client Delivery Analyst

People Operations Generalist

Head of Community

Chief of Staff

Head of Policy Scaling - Trust and Safety

Data Operations Analyst

Analyst, Media & Sports

Recruiting Coordinator

Client Solutions Associate

Technical Content Writer

Business Operations Associate

I want to receive the latest job alert for content moderation in san francisco ca

Related Searches

Explore jobs in more locations

About Us

About the Role

You Will:

You Have:

Bonus Points

Perks

Job Seeker Tools

Employer Tools

Browse

Stay Connected