Top 347 Customer care manager Jobs in San Francisco Ca

Associate Customer Success Manager, Uber Direct Enterprise
Uber —San Francisco, CA
- $81,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- 401(k)
Client Service Manager
Institute on Aging —San Francisco, CA
- $64,480 - $79,138 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Paid time off
Quick Apply
Customer Service - Self Storage Manager
Public Storage —San Francisco, CA
- $20 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
Customer Success Manager
Checkr —San Francisco, CA
- $106,000 - $125,000 a year
- Hybrid work
- Sales
- Data analysis skills
- Mid-level
- Health insurance
- Dental insurance
Associate Customer Relationship Manager
TriNet —San Francisco, CA
- $63,600 - $128,750 a year
- Full-time
- Microsoft Excel
- Sales
- Mid-level
- Employee stock purchase plan
- Disability insurance
Customer Success Manager
Whatnot —San Francisco, CA
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Customer Success Manager
Alpaca Health —San Francisco, CA
- $80,000 - $160,000 a year
- Full-time
- Hybrid work
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Customer Support Manager
Campfire —San Francisco, CA
- $100,000 - $140,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Customer Success Manager, Mid-Market
Color Health —South San Francisco, CA
- $92,000 - $125,000 a year
- Full-time
- Remote
- 3 years
- Analysis skills
- Continuous improvement
- Paid parental leave
- Paid holidays
Quick Apply
Customer Experience Team Manager
Quince —San Francisco, CA
- $75,000 - $95,000 a year
- Weekends as needed
- Remote
- Background check
- Writing skills
- Bachelor's degree
5d
Customer Operations Manager
Hertz —San Francisco, CA
- $70,304 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Travel reimbursement
- Profit sharing
Customer Experience Manager
Earthling Automotive —San Francisco, CA
- $100,000 - $140,000 a year
- Full-time
- Google Workspace
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
10d
Senior Manager, Customer Experience
DoorDash USA —San Francisco, CA
- $143,400 - $210,900 a year
- SQL
- Military encouraged
- Fair chance
- Paid parental leave
- Parental leave
Quick Apply
Customer Success Manager, Higher Education
Anthropic —San Francisco, CA
- $200,000 - $265,000 a year
- Hybrid work
- Office
- Bachelor's degree
- Experience equivalent to degree accepted
- Parental leave
- Flexible schedule
Customer Experience Manager
Sesame AI —San Francisco, CA
- $125,000 - $240,000 a year
- Full-time
- 5 years
- Office
- Team management
- Dental insurance
- Flexible spending account
Oncology Customer Success Manager (West Coast, US)
House Rx —San Francisco, CA
- $145,000 - $185,000 a year
- Remote
- 8 years
- Clinic
- Analysis skills
- Dental insurance
- Paid time off
Quick Apply
Customer Success Manager
Box —San Francisco, CA
- $86,500 - $138,500 a year
- Office
- Fair chance
- Senior level
Senior Manager - Customer Success
InMobi —South San Francisco, CA
- $144,500 - $180,225 a year
- 5 years
- Senior level
- Communication skills
- Health savings account
- Health insurance
Quick Apply
Customer Delivery Manager
Finix Payments —San Francisco, CA
- $100,000 - $175,000 a year
- Full-time
- Mid-level
- Office
- 3 years
Customer Program Manager
DHL —San Francisco, CA
- $105,843.75 - $141,125.00 a year
- Analysis skills
- Team management
- US work authorization
- Employee stock purchase plan
- Paid holidays

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Associate Customer Success Manager, Uber Direct Enterprise

Uber -
San Francisco, CA

Apply Now

Job Details

Full-time
$81,000 - $100,000 a year

Benefits

401(k)

Qualifications

Employee relationship building
Bachelor's degree
Data-driven problem-solving

Full Job Description

About the Role

Uber Direct is one of Uber's fastest growing businesses, enabling Merchants to unlock last-mile delivery for their customers via their own ecommerce channels (outside of the Uber Eats marketplace).

We have developed strategic partnerships with key Merchants across Online Food Delivery and are seeking an Associate Customer Success Manager to join our growing team.

As an Associate Customer Success Manager, you will serve as a trusted partner to our Merchant Partners, developing long-lasting relationships to support and grow their business on our platform. You will work collaboratively with sales, operations, product, and other technical counterparts to develop, implement, and automate critical business processes to better manage the day-to-day performance of our merchants. At its core, we are seeking an individual who:

Part Operator Part Strategist: You see the forest from the trees. You have the ability to get into the weeds with your clients while also establishing a vision for both their and our growth.
Remains Calm, Cool & Collected: You find focus in fast-paced, sometimes ambiguous environments. Whether it's a new challenge for you or the organization, you welcome them with open arms;
Challenges the Status Quo: You possess an insatiable appetite to solve strategic problems by quickly getting to the core of an issue through investigation, data and analysis. Whether its internal leadership or a merchant executive, you voice your opinion for the betterment of the team; and
Demonstrates Empathetic Leadership: You understand the importance of diversity in the workplace and are able to foster connections with your peers by putting people first and building personal relationships.

What You'll Do

Own and manage a portfolio of top partners; establishing key relationships enabling the growth of their business and improvement of their operations;
Act as the partner's point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner;
Engage with your portfolio and work cross-functionally with internal teams to identify and drive growth opportunities to build better features and products;
Set and track account KPI targets in a QBR context (including expansions, rollouts, and new partner initiatives);
Collaborate with leadership to set organizational strategy, and rapidly execute against it; and
Travel up to 20% per quarter, surrounding recurring Business Reviews / Partner syncs as needed

Basic Qualifications

2+ years of full-time experience in customer success, account management or strategic relationship management
Bachelors Degree

Preferred Qualifications

2+ years experience in management consulting or strategic operations
Thrives in a fast paced, growth focused environment;
Strong problem solving skills; ability to roll up your sleeves, get into the weeds of something and communicate your findings into key recommendations;
Excellent storytelling and relationship building skills;
Previous experience managing large enterprise accounts; and
Highly creative; passion to change and revolutionize the delivery industry

~~ ~~

For Chicago, IL-based roles: The base salary range for this role is USD $81,000 per year - USD $90,000 per year.

For New York City, NY-based roles: The base salary range for this role is USD $90,000 per year - USD $100,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $90,000 per year - USD $100,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

customer care manager jobs in san francisco ca

Associate Customer Success Manager, Uber Direct Enterprise

Client Service Manager

Customer Service - Self Storage Manager

Customer Success Manager

Associate Customer Relationship Manager

Customer Success Manager

Customer Success Manager

Customer Support Manager

Customer Success Manager, Mid-Market

Customer Experience Team Manager

Customer Operations Manager

Customer Experience Manager

Senior Manager, Customer Experience

Customer Success Manager, Higher Education

Customer Experience Manager

Oncology Customer Success Manager (West Coast, US)

Customer Success Manager

Senior Manager - Customer Success

Customer Delivery Manager

Customer Program Manager

I want to receive the latest job alert for customer care manager in san francisco ca

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