Top 10 Helpdesk engineer Jobs in San Francisco Ca

IT Helpdesk Technician
Xona Space Systems —Burlingame, CA
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Windows
- Organizational skills
Desktop Support
Atomic Machines —Emeryville, CA
- $60 - $75 an hour
- Google Workspace
- Computer Science
- Mid-level
Quick Apply
IT Operations Engineer
Atomic Machines —Emeryville, CA
- $125,000 - $190,000 a year
- Google Workspace
- Computer Science
- Customer service
Quick Apply
Staff Client Platform Engineer (CPE) (Remote)
KoBold Metals —Berkeley, CA
- $150,000 - $180,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Research
- 401(k) matching
3d
Site Reliability Engineer, Client Platform
Hadrian Automation —San Francisco Bay Area, CA
- $164,000 - $270,000 a year
- Full-time
- Computer Science
- Senior level
- Python
- Health insurance
- Dental insurance
Manager, Workplace Technology
Torani —San Leandro, CA
- $171,866 - $190,962 a year
- 5 years
- Office
- Continuous improvement
- Profit sharing
- Health insurance
Quick Apply
Senior IT Operations Engineer, Identity & Endpoint Automation
Saildrone —Alameda, CA
- $140,000 - $165,000 a year
- Google Workspace
- Azure
- Continuous improvement
- Paid holidays
- Health insurance
Sr Staff Infrastructure Systems Engineer
Astra —Alameda, CA
- $179,140 - $240,000 a year
- Full-time
- System design
- 11+ years
- Office
- Health insurance
- 401(k)
Quick Apply
Senior AI Deployment Consultant
Intercom —San Francisco, CA
- $148,500 - $177,400 a year
- Hybrid work
- 5 years
- Office
- Mentoring
- Work from home
4d

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NVMe / PCIe Storage Support Engineer
Graid Technology Inc —Sunnyvale, CA
Prior experience in post‑sales engineering, customer success engineering, or technical field support. As a NVMe / PCIe Storage Support Engineer, you will be the…
$120,000 - $180,000 a year
Quick Apply
IT Consultant (IT Help Desk Consultant)
Jones IT —San Francisco, CA
You are able to explain technical issues to non-technical people in simple language. You are sensitive to clients' needs and able to develop warm client…
$70,304 - $72,804 a year
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TP- Desktop Support Analyst
TP Mechanical Contractors LLC —Columbus, OH
CompTIA Network+ or similar networking certification (a plus). Responsible for serving as the first point of contact for end-user technical support, providing…
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TP- Desktop Support Analyst
TP Mechanical —Columbus, OH
CompTIA Network+ or similar networking certification (a plus). Responsible for serving as the first point of contact for end-user technical support, providing…

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IT Helpdesk Technician

Xona Space Systems
Burlingame, CA

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Job Details

Full-time
$70,000 - $90,000 a year

Qualifications

Customer communication
Linux support
Startup experience
Equipment troubleshooting
Windows
Bash
Small business experience
Computer hardware
Desktop (troubleshooting support)
macOS administration
macOS
Automation tools
PowerShell

Full Job Description

Xona is the navigational intelligence company bringing real-time, centimeter-level certainty to any device, anywhere on Earth.

With Pulsar – the world’s most advanced PNT satellite infrastructure in Low Earth Orbit – Xona will offer a future-proof, backwards-compatible global positioning system optimized for absolute precision, superior power, and robust protection.

Overview

We're looking for a Helpdesk Technician (Tier 1 & Tier 2) to provide exceptional technical support across our growing organization. You'll be the first point of contact for employees seeking IT assistance, supporting a hybrid Windows, Linux, and cloud-based environment while helping ensure a seamless technology experience for the entire company.

Working closely with our System Administrator, Network Engineer, and broader IT team, you'll troubleshoot hardware, software, networking, and identity-related issues, escalate complex problems when appropriate, and help improve internal IT operations as we continue to scale. This role is ideal for someone who enjoys solving technical challenges, providing outstanding customer service, and creating a positive support experience for employees in a fast-paced startup environment.

What You'll Do

Serve as the primary point of contact for employee IT support requests, delivering timely Tier 1 and Tier 2 technical assistance.
Provide exceptional customer service by delivering friendly, responsive, and professional technical support to employees across the organization.
Troubleshoot and resolve hardware, software, operating system, networking, and account-related issues across Windows, Linux, and cloud environments.
Clearly communicate technical concepts to non-technical users, setting expectations and providing updates throughout the support process.
Manage employee onboarding and offboarding, including laptop provisioning, account creation, permissions, software deployment, and documentation.
Deploy, configure, maintain, and troubleshoot company laptops, desktops, peripherals, and mobile devices.
Own IT asset inventory, lifecycle management, and equipment tracking to ensure accurate records and compliance.
Manage and prioritize the IT ticket queue based on business impact, urgency, and service-level expectations.
Create and maintain internal documentation, troubleshooting guides, and knowledge base articles to improve support efficiency.
Assist with endpoint management, software deployments, system updates, and basic automation using PowerShell and Bash.
Partner with the broader IT team on infrastructure improvements, security initiatives, and ongoing technology projects.
Continuously identify opportunities to improve the employee IT experience, streamline support processes, and enhance overall IT service delivery.

Required Qualifications

2+ years of experience in IT Helpdesk, Desktop Support, or Technical Support within a small to mid-sized organization.
Strong troubleshooting and diagnostic skills across hardware, operating systems, software, and user account management.
Experience supporting Microsoft Windows environments, including Microsoft Entra ID (Azure AD) and/or Active Directory.
Working knowledge of Linux operating systems and basic Linux administration.
Basic scripting experience with PowerShell and Bash for troubleshooting and automation.
Excellent interpersonal and communication skills, with the ability to support both technical and non-technical employees.
Strong organizational and time management skills, with the ability to prioritize multiple requests in a fast-paced environment.
A collaborative, customer-first mindset with a passion for helping others succeed.

Preferred Qualifications

Industry certifications such as CompTIA A+, Network+, Cisco CCNA, or similar.
Experience supporting macOS environments.
Experience with Microsoft Intune or other Mobile Device Management (MDM) solutions.
Familiarity with identity and access management, endpoint security, and device compliance.
Experience working in a high-growth startup or rapidly scaling technology company.
Experience with IT ticketing systems, knowledge base platforms, and IT asset management tools.

For U.S. Roles: To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States (i.e. Green Card holder), or other protected individual as defined by 8 U.S.C. 1324b(a)(3).

For U.K. Roles: To comply with U.K. regulations, this role requires Baseline Personnel Security Standard (BPSS) checks, and successful candidates must be eligible to obtain UK Security Clearance (SC).

For Canada Roles: Successful candidates must obtain and hold a security clearance at the reliability status level, and pass security assessment for the Canadian Controlled Goods Program (CGP) and ITAR.

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Compensation Range: $70K - $90K

Apply Now

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helpdesk engineer jobs in san francisco ca

IT Helpdesk Technician

Desktop Support

IT Operations Engineer

Staff Client Platform Engineer (CPE) (Remote)

Site Reliability Engineer, Client Platform

Manager, Workplace Technology

Senior IT Operations Engineer, Identity & Endpoint Automation

Sr Staff Infrastructure Systems Engineer

Senior AI Deployment Consultant

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