Top 217 Incident manager Jobs in San Francisco Ca

IT Support Technician II (Onsite)
MEALS ON WHEELS OF SAN FRANCISCO —San Francisco, CA
- $33 - $35 an hour
- Full-time
- Computer science
- Computer Science
- 5 years
- Disability insurance
- Dental insurance
Quick Apply
10d
Emergency Manager
University of California San Francisco —San Francisco, CA
- $101,300 - $216,700 a year
- Master's degree
- Analysis skills
- Bachelor's degree
Investigations Security Specialist
Citizens Financial Group —San Francisco, CA
- $170,000 - $230,000 a year
- Full-time
- Background check
- 5 years
- Research
- Health insurance
- Dental insurance
7d
Incident Manager
Crusoe —San Francisco, CA
- Full-time
- 3 years
- Senior level
- Leadership
- Commuter assistance
- Paid parental leave
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Manager II, Escalation Operations
Pinterest —San Francisco, CA
- $120,321 - $247,718 a year
- Remote
- 3 years
- Master's degree
- Bachelor's degree
1d
IT Service Desk Analyst (1 of 4)
University of California San Francisco —San Francisco, CA
- Weekends as needed
- Mid-level
- Windows
- 3 years
Business Systems Analyst
Gap Inc. —San Francisco, CA
- $145,100 - $188,600 a year
- Full-time
- Mid-level
- Product management
- Leadership
- Store discount
- Employee stock purchase plan
Senior Manager, Security Incident Response
Twitch Interactive, Inc. - D48 —San Francisco, CA
- $175,100 - $272,400 a year
- Full-time
- Fair chance
- Senior level
- 2 years
- AD&D insurance
- Disability insurance
6d
Technical Program Manager, Incident Response
Harvey —San Francisco, CA
- $150,900 - $226,300 a year
- Full-time
- Hybrid work
- 5 years
- Senior level
- Communication skills
- Health insurance
- Dental insurance
EH&S Manager
Chemelex —Redwood City, CA
- $107,100 - $198,900 a year
- Full-time
- Microsoft Outlook
- Bachelor of Science
- Engineering
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Staff Incident Responder
FluidStack —San Francisco, CA
- $250,000 - $350,000 a year
- Email
- Fair chance
- Senior level
- Dental insurance
- Paid time off
Threat Assessment Manager (Remote)
Concentric —San Francisco, CA
- $110,000 a year
- Weekends as needed
- Remote
- Google Workspace
- 3 years
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
3d
Fleet Safety Manager
Grubmarket, Inc. —South San Francisco, CA
- $80,000 - $140,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Principal Incident Responder
FluidStack —San Francisco, CA
- $270,000 - $370,000 a year
- Email
- Fair chance
- Senior level
- Dental insurance
- Paid time off
Senior Security Incident Commander
Uber —San Francisco, CA
- $180,000 - $200,000 a year
- Full-time
- Office
- Continuous improvement
- Mentoring
- 401(k)
Senior Manager - Crisis Response, Exercise & AI Integration
Salesforce —San Francisco, CA
- $143,400 - $236,700 a year
- Full-time
- 5 years
- Continuous improvement
- Fair chance
- Paid parental leave
- Disability insurance
Platform Monitoring & Incident Engineer
Adyen —San Francisco, CA
- $100,000 - $154,500 a year
- On call
- 5 years
- Office
- Continuous improvement
Manager, Information Security
Blue Shield of California —Oakland, CA
- $123,090 - $184,800 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- HIPAA
- Work from home
Incident and Escalation Manager
Vapi —San Francisco, CA
- $180,000 - $220,000 a year
- Full-time
- Hybrid work
- Senior level
GSOC Manager
Crisis24 —San Francisco, CA
- $105,000 - $115,000 a year
- Full-time
- Supervising experience
- Mentoring
- Senior level
Quick Apply
3d

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IT Support Technician II (Onsite)

MEALS ON WHEELS OF SAN FRANCISCO -
San Francisco, CA

Quick Apply

Job Details

Full-time
$33 - $35 an hour
10 days ago

Benefits

Disability insurance
Dental insurance
Vision insurance
403(b)

Qualifications

Employee relationship building
Productivity software

Full Job Description

POSITION / TITLE: IT Support Technician II (Onsite)

RESPONSIBLE TO: Chief Administrative Officer (CAO)

PROGRAM ADDRESS: 2142 Jerrold Ave., San Francisco CA 94124

ABOUT MOWSF: Meals on Wheels of San Francisco (MOWSF) is committed to the belief that all seniors have the right to live independently with dignity and respect in their own homes for as long as it is safely possible. It is our mission to provide isolated homebound seniors in San Francisco with nutritious meals, daily human contact, and supportive services to prevent their premature institutionalization.

The food, companionship, safety checks, and other support we provide are vital services for seniors who want to continue living in their own homes but cannot shop or prepare meals for themselves. Our network of drivers, social workers, nutritionists, community partners, volunteers, donors, and advocates are a formidable force against senior neglect and malnutrition. We believe in delivering more than a meal - we are nourishing the whole person.

As the largest provider of home-delivered meals in the city, MOWSF delivers more than 2.5 million meals annually to more than 3,800 seniors in every neighborhood of San Francisco, as well as parts of San Mateo County. Our HQ office and our Production kitchen are on the same block in the Bayview neighborhood.

POSITION SUMMARY: Our IT Support Technician II works in daily collaboration with our managed services provider (MSP) prioritizing and responding to user-initiated helpdesk tickets, monitoring and maintenance of network infrastructure, troubleshooting and technical support for both hardware and software issues at our two sites. You are a first-responder to urgent and emergent IT needs, performing ongoing improvement and monitoring of user security and usability concerns. This is a hands-on, 100% on-site position requiring strong interpersonal communication skills and a solutions-focused attitude with enough flexibility to accommodate the diverse needs of a fast-paced workforce. Position includes on-call rotation.

DUTIES AND RESPONSIBILITIES:

User Onboarding/Offboarding and Training

In collaboration with MSP, ensure set-up and user-ready equipment and technology is available for new hires.
Coordinate the distribution and collection of company hardware (including desktops, laptops, monitors, peripherals, and cell phones) and software licenses. Document all IT hardware transactions for accurate tracking and asset management.
Provide an overview and training for new hires on MOWSF systems, answering general questions for log-in and system start-up including email, MS Teams, SharePoint, Salesforce, phones and voicemail.

Technical Support

Provide front-line support for hardware, software, and network-related issues in a Windows environment.
Trouble shoot and resolve desktop, laptop, printer, A/V, and peripheral device issues.
Assist with Microsoft Office Suite/365 and other standard business application issues. Review application logs.
Maintain IP based phone systems (Vonage).
Provide guidance and training to end-users on basic IT processes and software usage.

Incident Management

Respond to support tickets, emails, and calls, ensuring issues are logged, prioritized, and resolved promptly.
Identify complex issues that require further assistance and escalate them to higher-level support teams/MSP.
Monitor the system daily and respond immediately to security or usability concerns. Manage firewalls.
Escalate critical or unresolved issues to the Chief Administrative Officer or MSP.

System Maintenance & Administration

Perform basic system updates, patches, and antivirus checks. Maintain backups.
Assist with hardware and software installations, upgrades, and deployments.
Set up and configure user accounts, passwords, and permissions in Active Directory.
Administrate infrastructure, desktops, active directory, asset management, malware protection software and other processes.

Documentation

Maintain accurate records of support requests, troubleshooting steps, and resolutions in the ticketing system.
Document processes and maintain accurate records of IT assets and licensing.
Contribute to the creation and updating of knowledge base articles and IT documentation.

Other Duties

Assist with IT-related projects, including system upgrades and new technology implementations.
Ideally: resource for technical topics with Salesforce (our CRM) and Route4Me (our delivery software).
Perform other duties as assigned.

QUALIFICATIONS and PERSONAL CHARACTERISTICS:

Proven technical expertise with broad knowledge of information technology, including strong troubleshooting skills for hardware, software, and networks.
Ability to establish and maintain harmonious working relationships with employees throughout the organization.
High emotional intelligence, tact, and the ability to manage sensitive and confidential information.
Strong attention to detail, problem-solving skills, and the ability to multitask in a fast-paced environment.
Strong critical thinking and analytical ability.
Exemplary interpersonal communication skills, both written and verbal. Ability to break down complex technical issues and explain them in a relatable fashion to non-technical or low-tech users, without causing confusion or “talking down”.

JOB REQUIREMENTS:

Five plus years’ experience in system administration role, specifically Windows Server 2016 through 2022.
Experience maintaining Cloud Infrastructure (M365, Intune, EntraID, etc.).
College degree in computer science preferred or equivalent in experience.

SALARY / HOURS/BENEFITS: Starting pay is $35/hour (non-exempt) based on a 40-hour work week 100% on-site. MOWSF provides company paid health, dental, vision, life and long-term disability insurance (100% paid for employee only coverage). Our 403b plan includes a 3% discretionary contribution for all eligible employees. Vacation leave accruals start at 15 days (120 hours) and we observe a total 10 holidays per year. For a full summary of employee.

Meals on Wheels, SF is committed to workforce diversity. Qualified applicants will receive full consideration without regard to age, race, color, religion, gender, sexual orientation or national origin. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Quick Apply

Refine Your Search

incident manager jobs in san francisco ca

IT Support Technician II (Onsite)

Emergency Manager

Investigations Security Specialist

Incident Manager

Manager II, Escalation Operations

IT Service Desk Analyst (1 of 4)

Business Systems Analyst

Senior Manager, Security Incident Response

Technical Program Manager, Incident Response

EH&S Manager

Staff Incident Responder

Threat Assessment Manager (Remote)

Fleet Safety Manager

Principal Incident Responder

Senior Security Incident Commander

Senior Manager - Crisis Response, Exercise & AI Integration

Platform Monitoring & Incident Engineer

Manager, Information Security

Incident and Escalation Manager

GSOC Manager

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