Top 206 incident manager Jobs in san francisco ca

Supervisor, Domestic Forwarding
Watchpoint Logistics, Inc. —Burlingame, CA
- $38 - $42 an hour
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Wellness program
- Health insurance
12d
Manager, Operations - Transportation
Watchpoint Logistics, Inc. —Burlingame, CA
- $95,000 - $105,000 a year
- Hybrid work
- Office
- Microsoft Office
- Analysis skills
- Wellness program
- Health insurance
12d
Fire Inspector
Lawrence Berkeley National Laboratory —San Francisco Bay Area, CA
- $100,000 - $115,000 a year
- Extended hours
- Background check
- Microsoft Excel
- Administrative experience
- Health insurance
- 401(k)
Child Care Center Director
Little Hearts Alameda LLC —Alameda, CA
- $65,000 - $75,000 a year
- Full-time
- CPR Certification
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
1d
Public Safety Liaison
Crisis24 —San Francisco, CA
- $94,000 - $97,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Travel
Quick Apply
Incident Response Manager, Enforcement
Anthropic —San Francisco, CA
- $310,000 - $375,000 a year
- Weekends as needed
- Hybrid work
- Writing skills
- Office
- SQL
- Parental leave
- Flexible schedule
Customer Success Manager
Rootly —San Francisco, CA
- Full-time
- Hybrid work
- DevOps
- English
- Mid-level
- Health insurance
- Dental insurance
Administrative Technician
City of Tracy —Civic Center Plaza, CA
- $78,281.32 - $95,152.46 a year
- Full-time
- English
- Mid-level
- Office
- Retirement plan
12d
Emergency Manager
University of California San Francisco —San Francisco, CA
- Senior level
- Leadership
- Communication skills
Lead After School Teacher and Camp Counselor
Temple Beth Sholom —San Leandro, CA
- $27 - $29 an hour
- Full-time
- Background check
- Classroom
- CPR Certification
- Paid holidays
- Health insurance
Quick Apply
Command Center Lead
San Francisco Giants —San Francisco, CA
- $36.19 an hour
- 5 years
- Office
- Supervising experience
Quick Apply
Director, Customer Operations
Crusoe —San Francisco, CA
- $190,000 - $237,000 a year
- Full-time
- Continuous improvement
- Computer networking
- Senior level
- Commuter assistance
- Paid parental leave
Quick Apply
Incident Commander
Surefox North America Inc —San Francisco, CA
- Full-time
- Background check
- 18 years or older
- Military
Quick Apply
Incident Commander - Condor CA
Surefox North America Inc —San Francisco, CA
- $28.75 - $30.00 an hour
- Part-time
- Background check
- 18 years or older
- Military
Quick Apply
Escalation Specialist, Social Communications and Escalations, YouTube
YouTube —San Bruno, CA
- $136,000 - $197,000 a year
- Weekends as needed
- 7 years
- Public speaking
- Office
Clinical Technology Specialist
Zimmer Biomet —San Francisco, CA
- $65,000 - $70,000 a year
- Full-time
- Remote
- HIPAA
- Mid-level
- Driver's License
- Wellness program
GSOC Analyst
Crisis24 —Oakland, CA
- $31 an hour
- Weekends as needed
- Military
- Computer literacy
- Writing skills
Quick Apply
IT Systems & Network Administrator
Astro Mechanica —San Francisco, CA
- $140,000 - $200,000 a year
- Full-time
- Google Workspace
- 5 years
- Office
- Paid holidays
- Health insurance
Senior Safety Program Manager - AM&D Safety
Uber —San Francisco, CA
- $118,000 - $145,500 a year
- Full-time
- SQL
- Bachelor's degree
- Senior level
- 401(k)
Incident Manager
Crusoe —San Francisco, CA
- Full-time
- 3 years
- Senior level
- Leadership
- Commuter assistance
- Paid parental leave
Quick Apply

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Supervisor, Domestic Forwarding

Watchpoint Logistics, Inc. -
Burlingame, CA

Apply Now

Job Details

$38 - $42 an hour
12 days ago

Benefits

Wellness program
Health insurance
Dental insurance
401(k) 4% Match
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Quality control corrective actions
Resource allocation
General freight transportation
Computer operation
Customer communication
Budget management
Team member evaluation
Road transportation operations
Defect resolution root cause analysis
Managing logistics operations teams
Logistics customer service
Workplace dispute resolution
Performance feedback (performance evaluation method)
Incident Escalation
High school diploma or GED
Team development
Supervising experience
Task prioritization
Quality issues
Customer engagement
Leading team collaboration initiatives
Logistics company experience
Budgeting
Operational excellence initiatives
Root cause analysis
Escalation handling
Continuous process improvement (CPI)
Team motivation (leadership skill)
Team building

Full Job Description

Description:

The Domestic Forwarding Supervisor oversees the daily activities of a group of employees that are responsible for load planning, assigning carriers to loads, maintaining the accuracy of shipment information, tracking and tracing of loads, and problem resolution. The Supervisor assists management with the development of the team and supervises processes, meeting and exceeding team member and customer expectations.

**This is a hybrid position, must be able to reliably commute to our Burlingame, CA office three days a week **

Pay & Perks

Medical, Dental, and Vision Insurance
Life Insurance
401k + 4% Company Match
Vacation, Sick Pay + Holidays
Employee Assistance Program
Monthly Team Lunches
Wellness Program

The starting pay for this position is expected to be $38 to $42 per hour. Exact compensation is based on skills, experience, education, and location.

Domestic Forwarding Supervisor Job Duties

Takes ownership of customer standard operating procedure (SOP) and ensures execution.
Monitors service failures through the Salesforce Incident Management tool and formulates or contributes to corrective actions as applicable.
Provides prompt and accurate information to the team to ensure all members are working to meet/exceed our customers' expectations.
Supports, leads, and helps to influence positive change so that the Company's key objectives and business goals are met in an ever-changing marketplace.
Ensures compliance with wage and hour laws including approval of team member time cards, time off scheduling, and assigning appropriate and timely breaks.
Continuously monitors workload allocation and quality of work.
Utilizes the transportation management system (TMS) to ensure accurate freight movements and load information
Works with department manager to document observations on team member’s contributions, utilizing journals and impressions as applicable.
Contributes to team members annual performance evaluations.
Keeps current and up to date with industry trends and market drivers related to modes, products, and services
Supervises the coordination and routing processes of customer shipments

Requirements:

Proficient use of computer systems and applications (e.g. MS Office, TMS) as trained/required.
Able to deliver quality results consistently and on schedule. Self-motivated and follows through on team initiatives with management support.
Demonstrates outstanding customer service by proactively addressing customers’ expectations. Skillfully handles difficult customer service issues with patience and determines when to escalate them to management.
Fosters relationships, resolves conflicts, and sets a positive example for others.
Demonstrates excellent communication, utilizing verbal, written, active listening and influencing skills. Asks appropriate questions and provides constructive feedback.
Incorporates a continuous improvement approach; adept at finding the root cause and drafting corrective solutions. Capable of exercising sound judgment.
Uses excellent time management skills to implement identified priorities, manage resources effectively, and oversee team productivity.
Experience with contributing to performance reviews, identifies opportunities for growth, and recognizes excellent performance.
Leads by example, fostering positive team culture. Identifies situations that require managerial support and partners with leadership to deliver feedback.
Experience overseeing the allocation of resources which meet budget expectations.

Education and Experience

High school diploma or equivalent.
Minimum 3 years of experience in domestic Freight Forwarder or 3PL role with 1 year of experience in a lead or supervisory capacity
Progressive work experience with leadership experience required.

Physical Requirements

The usual and customary methods of performing the job's essential functions require the following physical demands: operating a computer, remaining stationary for most of the shift, and occasionally moving about the workspace. The person in this position frequently exchanges information using email and other electronic communication methods and must be able to observe and report on communication received via phone and computer.

About Us: At Watchpoint, you will work alongside a small but highly experienced multidisciplinary family, where we value and respect all individual strengths and contributions. Our mission is to be the employer of choice, achieving world class employee and customer satisfaction in the transportation and logistics industry. At Watchpoint, we recognize that employee satisfaction and engagement is the driving force to successfully realizing our Company’s mission. In fact, we continuously rely on employee feedback to understand how to maximize our teams’ professional and personal growth. Every member of our team is a critical component at Watchpoint.

Watchpoint Logistics, Inc. is an equal opportunity employer.

Visit us at https://www.watchpointlogistics.com

Apply Now

Refine Your Search

incident manager jobs in san francisco ca

Supervisor, Domestic Forwarding

Manager, Operations - Transportation

Fire Inspector

Child Care Center Director

Public Safety Liaison

Incident Response Manager, Enforcement

Customer Success Manager

Administrative Technician

Emergency Manager

Lead After School Teacher and Camp Counselor

Command Center Lead

Director, Customer Operations

Incident Commander

Incident Commander - Condor CA

Escalation Specialist, Social Communications and Escalations, YouTube

Clinical Technology Specialist

GSOC Analyst

IT Systems & Network Administrator

Senior Safety Program Manager - AM&D Safety

Incident Manager

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