Patient Experience Specialist
Probably Genetic —San Francisco, CA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Continuous improvement
- Dental insurance
- 401(k)
Health Information Specialist I
Datavant —San Francisco, CA
- $24 an hour
- Overtime
- Microsoft Excel
- Computer literacy
- HIPAA
- Health insurance
- 401(k)
6d
Patient Auth and Referral Specialist I
CareMore Health Management Services, LLC —San Francisco, CA
- $19.80 - $29.70 an hour
- Full-time
- Medical office experience
- HIPAA
- High school diploma or GED
Quick Apply
20h
Referral Specialist - Patient Access and Revenue Cycle Admin - Per Diem - 8 Hour - Days
John Muir Health —Walnut Creek, CA
- $27.03 - $36.50 an hour
- 8 hour shift
- Anatomy knowledge
- Microsoft Excel
- Microsoft Outlook
Field Support Specialist
Sprinter Health —San Francisco, CA
- $65,000 - $85,000 a year
- Weekends as needed
- Remote
- Google Workspace
- 1 year
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Office Coordinator
Maxim Healthcare —Emeryville, CA
- $27 - $28 an hour
- Full-time
- HIPAA
- Office
- Administrative experience
- Profit sharing
- Commuter assistance
Quick Apply
Prior Authorization Specialist
PHIL —San Francisco, CA
- $19 - $22 an hour
- Full-time
- Mid-level
- Office
- Reliable transportation
Quick Apply
ECM Data Coordinator
San Francisco Community Health Center —San Francisco, CA
- $35 - $40 an hour
- Full-time
- Bilingual
- HIPAA
- Mid-level
Quick Apply
Trauma Registry Specialist, Trauma Registry, Part-Time, (32 Hour Week), Days
MarinHealth Medical Center —Greenbrae, CA
- $33.35 - $50.02 an hour
- 8 hour shift
- Hospital
- Word processing
- HIPAA
Quick Apply
Medical Staff and CME Coordinator
Chinese Hospital —San Francisco, CA
- $30.79 - $46.15 an hour
- Part-time
- Microsoft Excel
- Hospital
- Mid-level
2d
Supervisor, Medical Records, Release of Information
MRO Corporation —San Francisco, CA
- $68,240 - $81,100 a year
- Full-time
- Management
- Hospital
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Patient Registration Specialist
Roots Community Health Center —Oakland, CA
- $24.04 - $25.00 an hour
- Full-time
- Google Workspace
- HIPAA
- Mid-level
- COVID-19 protective measures
Quick Apply
Patient Services Specialist
Reproductive Science Center of the San Francisco Bay Area —San Ramon, CA
- $25 - $28 an hour
- Part-time
- High school diploma or GED
- Computer skills
- Medical terminology
- Paid parental leave
- Paid holidays
Quick Apply
Clinical Support Specialist
PHIL —San Francisco, CA
- $26 - $28 an hour
- Full-time
- Remote
- Continuous improvement
- 2 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Health Information Technology Specialist West
IQVIA —San Francisco, CA
- $125,000 - $135,000 a year
- Full-time
- System design
- Mid-level
- Master's degree
Billing Specialist I (.20 FTE)
La Clinica de La Raza —Oakland, CA
- $24.92 - $32.70 an hour
- Part-time
- Hybrid work
- 3 years
- Communication skills
- Entry level
Quick Apply
Ambulatory Practice Coordinator 3
University of California San Francisco —Redwood City, CA
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Provider Services Advisor - San Francisco/San Mateo
Altais Health Solutions —Oakland, CA
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Sr. Billing and Program Support Specialist
Hively —Oakland, CA
- $28 - $31 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
Director, Patient Access & Experience Field Team (Remote)
Denali Therapeutics —South San Francisco, CA
- $204,000 - $265,000 a year
- Remote
- 5 years
- Bachelor of Science
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
12d

I want to receive the latest job alert for patient access specialist in san francisco ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

patient access specialist jobs near san francisco ca

Customer Experience Specialist jobs in San Francisco, CA

Field Support Specialist jobs in San Francisco, CA

Clinical Support Specialist jobs in San Francisco, CA

Information Technology Specialist jobs in San Francisco, CA

Data Coordinator jobs in San Francisco, CA

Billing Specialist jobs in Oakland, CA

Office Coordinator jobs in Emeryville, CA

Practice Manager jobs in Redwood City, CA

Billing Specialist jobs in San Leandro, CA

Revenue Cycle Specialist jobs in Walnut Creek, CA

Customer Service jobs in Appleton, WI

No Experience Paid Training Medical jobs in Indianapolis, IN

Customer Experience Specialist jobs in Baltimore, MD

Child Development Specialist jobs in New Jersey

Customer Experience Specialist jobs in Utah

Customer Experience Specialist jobs in Pensacola, FL

Customer Experience Specialist jobs in Knoxville, TN

Remote Customer Service jobs in Manassas, VA

Referral Specialist jobs in Macon, GA

Referral Specialist jobs in Hartford, CT

Patient Experience Specialist

Probably Genetic
San Francisco, CA

Apply Now

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Dental insurance
401(k)
Flexible spending account
Parental leave
Vision insurance

Qualifications

Patient question and concern management
Email customer support
Phone communication
Standard Operating Procedures (SOPs) implementation
Patient advocacy
Patient complaint handling
Mid-level
Incident Escalation
Managing clients in a customer support role
Collaboration with product development teams
Emotional support for patients
Zendesk
Continuous improvement
Customer service through social media
Issue tracking
Customer engagement
Customer support
Escalation handling
Standard operating procedures (SOPs)
Customer interaction during outreach
Communication skills
Email support
Cross-functional communication
Client interaction via phone calls

Full Job Description

About Probably Genetic

Probably Genetic is changing the lives of patients living with severe, complex diseases. Our data platform is used by drug developers and patient advocacy groups to develop and launch treatments for these patients. Our technology discovers undiagnosed patients online, analyzes their disease state using machine learning and at-home testing, and enables compliant communication with patients. In doing so, we help patients access diagnoses, clinical trials, and treatments as early as possible.

We are a tight-knit group of hard-working, ambitious problem solvers united by a mission greater than ourselves. We do well by doing right by patients. We are developing some of the most cutting-edge solutions in healthcare, and our roadmap is packed with innovations in bioinformatics, AI, and drug development. We have built a lean, all-star team to help us bring our vision to life, and we want you to be a part of it.

Probably Genetic has raised multiple rounds of funding from Silicon Valley’s best investors, including Threshold, Khosla, and Y Combinator, and offer competitive salaries, comprehensive benefits, and meaningful early stage equity.

About the role

We are looking for a Patient Experience Specialist who will serve as a frontline resource and compassionate guide for patients navigating their genetic testing journey with Probably Genetic.

What you will do

Patient Support & Communication

Respond to inbound patient inquiries across email, chat, phone, and social media within established response time targets
Conduct outbound calls and follow-ups with patients to support task completion, re-engagement
Monitor the shared operational inbox and escalate patient issues to the appropriate internal team (Product, Engineering, Clinical, or Lab partners)
Provide clear, human guidance to patients at every stage of their journey — from initial inquiry through receiving their results

Issue Resolution & Documentation

Document patient issues accurately and follow through on escalations until resolution
Follow established SOPs to troubleshoot common patient scenarios, flag when processes need updating, and implement improvements where appropriate
Proactively track open cases to ensure nothing falls through the cracks
Surface recurring patient pain points and trends to the Patient Success Manager, Product, and Engineering teams

Cross-Functional Collaboration

Coordinate with clinical and laboratory partners to resolve patient-facing issues
Contribute to a culture of continuous improvement — we're always looking for better ways to serve patients

Who you are

We are looking for a few specific things that will help you succeed in this role:

Undeniable patient-first mindset — you genuinely care about the people on the other end of every interaction
Strong written and verbal communication skills; you write the way a caring human talks, not like a corporate FAQ
Comfort managing multiple channels and competing priorities without losing composure or quality
Experience with patient or customer support platforms, particularly Zendesk
Organized and thorough — you follow through, close loops, and nothing slips
Startup agility and a scrappy approach to getting the work done

Some things that are not required, but you will learn on the job:

Familiarity with genetic testing, rare disease, or clinical workflows
Knowledge of HIPAA and patient data privacy best practices
Experience with support automation or workflow tooling
Familiarity with tools like Claude/OpenAI Codex, Twilio, HubSpot, Iterable, or social media management platforms

As with all new hires at Probably Genetic, you will also need to be:

A good person. We work with some of the most marginalized populations on the planet and empathy is key
Patient-focused and motivated to have a lasting, positive impact on humanity
Comfortable in a fast-paced, often ambiguous environment with rapid change
Action-oriented and excited to build a company from the ground up

The salary range for this role is $80,000-$100,000 annually. Actual compensation offered will depend on several factors including but not limited to: work experience, education, skill level, and/or other business and organizational needs.

What we offer at Probably Genetic:

An engaging and supportive team all on a mission to improve lives
Fair and equitable compensation with competitive early-stage equity grants
Generous Flexible Time off policy, that we actually use
Parental Leave Benefits (12 weeks for both birthing and non-birthing)
Hybrid, flexible work with high-trust and autonomy
A bright, inviting, pet-friendly office in Downtown SF near transit
A “work from anywhere” policy, up to 4 weeks a year
Regular team retreats in exciting destinations
Health Benefits including medical, dental, vision, therapy, FSA, and 401k
And so much more!

Probably Genetic is committed to fostering a welcoming and inclusive work environment for people of all genders, sexuality, ethnicity, socioeconomic background and life experiences. We urge candidates of all backgrounds to apply. If you require specific accommodations as you interview or consider working with us, please let us know.

Compensation Range: $80K - $100K

Apply Now

Refine Your Search

patient access specialist jobs in san francisco ca

Patient Experience Specialist

Health Information Specialist I

Patient Auth and Referral Specialist I

Referral Specialist - Patient Access and Revenue Cycle Admin - Per Diem - 8 Hour - Days

Field Support Specialist

Office Coordinator

Prior Authorization Specialist

ECM Data Coordinator

Trauma Registry Specialist, Trauma Registry, Part-Time, (32 Hour Week), Days

Medical Staff and CME Coordinator

Supervisor, Medical Records, Release of Information

Patient Registration Specialist

Patient Services Specialist

Clinical Support Specialist

Health Information Technology Specialist West

Billing Specialist I (.20 FTE)

Ambulatory Practice Coordinator 3

Provider Services Advisor - San Francisco/San Mateo

Sr. Billing and Program Support Specialist

Director, Patient Access & Experience Field Team (Remote)

I want to receive the latest job alert for patient access specialist in san francisco ca

Explore jobs in more locations

About Probably Genetic

About the role

What you will do

Who you are

What we offer at Probably Genetic:

Job Seeker Tools

Employer Tools

Browse

Stay Connected