Top 68 Remote customer service representative Jobs in San Francisco Ca

Customer Experience Associate
Thuma —San Francisco, CA
- $20 - $28 an hour
- Weekends as needed
- Remote
- Hospitality
- 1 year
- Communication skills
- Paid parental leave
- Paid holidays
Patient Support Specialist
PHIL —San Francisco, CA
- $20 - $21 an hour
- Overtime
- Remote
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Representative I
Karius —Redwood City, CA
- $26 - $36 an hour
- Remote
- Google Workspace
- Office
- 3 years
Quick Apply
12d
Member Success Representative
Superpower —San Francisco, CA
- Full-time
- Remote
- HIPAA
- Mid-level
- 2 years
Customer Support Representative - Brazil
Palmstreet —San Francisco, CA
- $8 - $10 an hour
- Contract
- Remote
- Writing skills
- English
- Mid-level
4d
Sales Support Specialist - Remote, USA
Calyxo —San Francisco, CA
- $90,000 - $100,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Outlook
- 5 years
- Health insurance
- 401(k)
Quick Apply
Customer Support Specialist – Card Services (Back-Office)
Extend Your Team —Burlingame, CA
- Full-time
- Remote
- English
- Bachelor's degree
- Organizational skills
Customer Success Manager
Oma Robotics —San Francisco, CA
- Full-time
- Remote
- Writing skills
- Mid-level
- Analysis skills
Quick Apply
Associate Customer Success Manager
Five9 —San Ramon, CA
- $55,700 - $129,400 a year
- Remote
- Bachelor of Science
- Mid-level
- Business development
Quick Apply
Customer Operations Lead
Hercules —San Francisco, CA
- $100,000 - $250,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Travel
- Health insurance
- Dental insurance
Quick Apply
Client Service Specialist
Focus Partners Wealth —San Francisco, CA
- $70,000 - $75,000 a year
- Remote
- Research
- Mid-level
- Organizational skills
Customer Success Lead
Complete —San Francisco, CA
- Full-time
- Remote
- Senior level
- Communication skills
Partner Support Specialist
Human Interest —San Francisco, CA
- $70,000 - $80,000 a year
- Remote
- Mid-level
- 3 years
- Fair chance
- Health insurance
- Dental insurance
Client Strategy Analyst
Prelim —San Francisco, CA
- $130,000 - $140,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- US work authorization
- Dental insurance
- 401(k)
11d
Director of Customer Experience
Dutch —Oakland, CA
- $150,000 - $180,000 a year
- Full-time
- Remote
- 8 years
- Presentation skills
- Recruiting
- Disability insurance
- Dental insurance
Quick Apply
13d
Enrollment Medical Assistant
Vynca —San Mateo, CA
- $24 - $26 an hour
- Overtime
- Remote
- Background check
- Spanish
- Pass drug screening
8d
Clinical Support Specialist
PHIL —San Francisco, CA
- $26 - $28 an hour
- Full-time
- Remote
- Continuous improvement
- 2 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Senior Manager, Customer Experience
Ethos Life —San Francisco, CA
- $122,000 - $170,000 a year
- Full-time
- Remote
- 8 years
- Fair chance
- Senior level
- Life insurance
Customer Success Manager & Solutions Consultant
David Joseph & Company —San Francisco, CA
- $60,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
Quick Apply
Operator Success Manager
JetInsight —San Mateo, CA
- Remote
- Mid-level
- 2 years
- Communication skills
- Health insurance
- Dental insurance

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Customer Experience Associate

Thuma
San Francisco, CA

Apply Now

Job Details

Full-time
$20 - $28 an hour

Benefits

Stock options
Paid parental leave
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Cell phone reimbursement
Parental leave
Vision insurance
401(k) matching
Employee discount

Qualifications

Hospitality
Customer records maintenance
Email customer support
Phone communication
Logistics customer service
Shipment tracking for distribution operations
Slack
Shopify
Managing clients in a customer support role
Records management
Freight shipment tracking
Customer service through social media
Customer engagement
Customer support
Order tracking
Order inquiry handling
1 year
Cross-functional collaboration
Communication skills
Email support
Entry level
Cross-functional communication
Customer data entry

Full Job Description

The Thuma team is looking for a Customer Experience Associate to join our effective, lean, quickly growing team. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers, creating a luxurious and seamless experience. You'll remove obstacles, provide support, and make empowered decisions to "do the right thing." This role is perfect for a polished individual passionate about service, design, and bedroom furnishings.

Thuma’s Headquarters is based in the historic Presidio neighborhood of San Francisco. This role is flexible and can be based in San Francisco or remote. The schedule for this position is Saturday through Wednesday. Applicants must be able to work weekends.

You Will

Address customer inquiries promptly and accurately within our SLA.
Deliver an unparalleled 6-star customer experience through our various channels, such as email, phone, and social media.
Track order statuses, resolve service issues, and coordinate with shipping carrier companies as needed.
Collaborate with cross-functional teams to find solutions and exceed customer expectations.
Maintain detailed and accurate records of customer interactions, flagging trends to identify opportunities for improvement.
Build brand loyalty and drive revenue by staying up to date about all products, services, policies, pricing, delivery times, and marketing promotions.
Meet individual and team goals and metrics weekly.
Be present and communicative on Slack and email.
Report emerging issues or problems to the CX team manager.
Perform other related duties as assigned by the management team.

This Might Describe You

Availability to work occasional holidays.
1-2 years of previous experience in customer support, retail, hospitality, or a similar service role.
Strong communication skills with an inquisitive nature.
Proficiency in working cross-functionally.
Familiarity with Shopify and Gladly is a plus.

Why Join Us

401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
Equity: Participation in employee stock option plan.
Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work.
Time to Recharge: teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
Employee Discount**: 40% off almost all Thuma products.
Cell Phone Stipend: $100 per month to support work-related phone use.
Commute Reimbursement: Up to $150 per month for commuting to our office.
Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.

** Some exclusions may apply

Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.

Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.

Who We Are

Thuma is a bedroom lifestyle brand, offering customers Bed Time essentials and amenities designed to celebrate life’s simple pleasures through thoughtful elevated design, quality craftsmanship, and modern convenience.

We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.

Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.

Apply Now

Refine Your Search

remote customer service representative jobs in san francisco ca

Customer Experience Associate

Patient Support Specialist

Customer Success Representative I

Member Success Representative

Customer Support Representative - Brazil

Sales Support Specialist - Remote, USA

Customer Support Specialist – Card Services (Back-Office)

Customer Success Manager

Associate Customer Success Manager

Customer Operations Lead

Client Service Specialist

Customer Success Lead

Partner Support Specialist

Client Strategy Analyst

Director of Customer Experience

Enrollment Medical Assistant

Clinical Support Specialist

Senior Manager, Customer Experience

Customer Success Manager & Solutions Consultant

Operator Success Manager

I want to receive the latest job alert for remote customer service representative in san francisco ca

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