Top 1513 Guest experience manager Jobs in San Jose, Ca

Senior Guest Services Coordinator
SilverDoor Ltd —Union City, CA
- $28 - $33 an hour
- Overtime
- Mid-level
- 3 years
- Team management
Quick Apply
3d
Guest Services Manager
Aloft Santa Clara —San Jose, CA
- $70,350 - $95,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
23h
Private Events & Guest Experience Manager
SPARK Social San José —San Jose, CA
- $90,000 - $95,000 a year
- Full-time
- Background check
- Spanish
- English
- Commuter assistance
- Health insurance
Quick Apply
1d
Guest Services Rep Full Time-104010
ESA Management, LLC —Alviso, CA
- $87 an hour
- Full-time
- Basic math
- English
- Hotel
- AD&D insurance
- Disability insurance
Quick Apply
4d
Guest Services Representative
Cooley LLP —Palo Alto, CA
- $30 - $36 an hour
- Overtime
- Inventory management
- English
- Bachelor's degree
- Commuter assistance
- Health savings account
Experience Manager
Ulta Beauty, Inc. —Cupertino, CA
- $33 - $40 an hour
- Weekends as needed
- Cosmetology License
- Merchandising
- Data analysis skills
- Dental insurance
- Paid time off
Innovative and Dedicated Estate Manager Needed in Atherton, CA
@Ease Family Solutions —Atherton, CA
- $140,000 - $200,000 a year
- Overtime
- Administrative experience
- Driver's License
- Children
- AD&D insurance
- Paid holidays
Front Office Manager - FT
SAN JOSE SHERATON —San Jose, CA
- $88,000 - $100,000 a year
- Full-time
- Microsoft Excel
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
4d
Human Resources Generalist
Marriott International, Inc —Santa Clara, CA
- $35.82 an hour
- Full-time
- Pass drug screening
- Office
- High school diploma or GED
5d
Shelter Program Manager - Family Shelter Services
BILL WILSON CENTER —Sunnyvale, CA
- $70,304 - $75,000 a year
- Weekends as needed
- Background check
- Spanish
- CPR Certification
- Paid holidays
- Health insurance
Catering Sales Manager OEM
The Ameswell Hotel —Mountain View, CA
- $38.46 - $41.35 an hour
- Overtime
- Computer literacy
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
General Manager
The Cheese Steak Shop —Pleasanton, CA
- $26.30 - $27.05 an hour
- Overtime
- Inventory control
- Customer service
- Restaurant management
- Health insurance
- Dental insurance
Quick Apply
Assistant Studio Manager
Power4 Pilates —Los Gatos, CA
- $52,000 - $63,000 a year
- Full-time
- Google Workspace
- Customer service
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
12d
Kitchen Manager
The Cheesecake Factory —Santa Clara, CA
- $70,400 - $75,000 a year
- Email
- Ability to walk for extended periods
- Mid-level
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
4d
Studio Manager
Power4 Pilates —Los Gatos, CA
- $63,000 - $75,000 a year
- Full-time
- Google Workspace
- Customer service
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
12d
General Manager
Perfect Union —San Jose, CA
- From $70,304 a year
- Weekends as needed
- Bilingual
- Background check
- Inventory control
- Paid training
- Health insurance
Quick Apply
Hotel Front Office Manager
Delta Hotel Santa Clara - Silicon Valley —Santa Clara, CA
- $86,000 - $90,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Hotel Director of Sales and Marketing
Delta by Marriott Santa Clara Silicon Valley —Santa Clara, CA
- $170,000 a year
- Full-time
- Management
- Sales
- Marketing
- Disability insurance
- Health insurance
Quick Apply
Sous Chef
The Ameswell Hotel —Mountain View, CA
- $80,000 - $84,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Restaurant Manager
Mendocino Farms —Campbell, CA
- $63,000 - $81,000 a year
- Full-time
- Mid-level
- Quick service & fast food restaurant
- Fair chance
- Paid training
- Health insurance
Quick Apply
2d

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guest experience manager jobs near san jose, ca

Senior Guest Services Coordinator

SilverDoor Ltd
Union City, CA

Quick Apply

Job Details

Full-time
$28 - $33 an hour
3 days ago

Qualifications

Client rapport building
Employee relationship building
Productivity software

Full Job Description

Working hours - 3.30pm to 12am, this could vary based on needed coverage.

The Senior Guest Service Representative is the point of reference for the other Guest Service Representatives in ensuring the team is delivering the highest level of Customer Satisfaction to SilverDoor’s Guests. This includes being involved as a subject matter expert and escalation point for guest issues, working with the Customer Experience Manager/ General Manager to identify improvement areas, partnering with cross functional team to document and implement processes.

Responsibilities:

· Works with Customer Experience Manager to facilitate training and development of Guest Services team.

· Receives and processes service request calls for guests ensuring that all their needs are met within the parameters of SilverDoor’s service standards

· Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

· Works as a subject matter expert and provides daily direction and communication to Guest Services team. Ensures customer service items are answered in a timely, efficient and knowledgeable manner.

· Works as a leader of special or ongoing projects that are important to the Guest Services team process improvement.

· Manage time and attendance for a select group of Guest Services Representative.

· Works on multiple assignments at any one given time.

· Receives and processes service request calls for guests ensuring that all their needs are met within the parameters of SilverDoor’s service standards. Follows-up with appropriate property to ensure services are complete. Follows-up with each guest to ensure guest satisfaction.

· Schedules vendor services (furniture, housewares and utilities) and communicates with properties ensuring authorization is granted for all vendors and employees to access apartments when needed.

· Provides overall day-to-day customer service and coordinates with other departments to efficiently accommodate guests’ requests.

· Completes high-quality work according to job specifications while simultaneously producing the required amount of work within established timetables.

· Achieves or exceeds guest satisfaction ratings as established by the company.

· Follows up with appropriate property to ensure services are complete and follows up with each guest to ensure guest satisfaction

· Schedules vendor services (furniture, housewares and utilities) and communicates with properties ensuring authorization is granted for all vendors and employees to access apartments when needed.

· Reviews field inspectors move-in check lists ensuring all deficiencies have been rectified.

Job Requirements:

Knowledge of:

· Proficient in usage of Microsoft Office.

· Excellent communication skills to build rapport and maintain working relationships while delivering a high standard for service for all staff.

· Solves a variety of problems involving several concrete variables in standardized situations.

Abilities: Creative problem solver with can “do what it takes to get the job right” approach, customer service/positive attitude/approachable, organized, detail-oriented and effective time management skills/ability to multitask.

· Achieves results and meets deadlines that are set by the company itself.

· Multi-tasking and organization is required.

· Works seamlessly in a team-oriented environment as well as individually.

· Demonstrates passion for guest satisfaction and company success.

· May have to occasionally work evenings, weekends or holidays. Overtime is sometimes required.

· Excellent written and verbal communication skills

· Three or more years of experience in a customer service or guest services position is strongly preferred.

Pay: $28.00 - $33.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

guest experience manager jobs in san jose, ca

Senior Guest Services Coordinator

Guest Services Manager

Private Events & Guest Experience Manager

Guest Services Rep Full Time-104010

Guest Services Representative

Experience Manager

Innovative and Dedicated Estate Manager Needed in Atherton, CA

Front Office Manager - FT

Human Resources Generalist

Shelter Program Manager - Family Shelter Services

Catering Sales Manager OEM

General Manager

Assistant Studio Manager

Kitchen Manager

Studio Manager

General Manager

Hotel Front Office Manager

Hotel Director of Sales and Marketing

Sous Chef

Restaurant Manager

I want to receive the latest job alert for guest experience manager in san jose, ca

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