Top 94 Guest service agent Jobs in San Jose, Ca

Front Desk Agent
Crescent Hotels & Resorts LLC —San Jose, CA
- $31.13 an hour
- Hotel
- Computer skills
- Negotiation
- Employee discount
Quick Apply
Front Desk Agent
TownePlace Suites San Jose Downtown —San Jose, CA
- $24 an hour
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Guest Service Agent - Signia by Hilton San Jose
Hilton —San Jose, CA
- $28.82 an hour
- Overnight shift
- Hotel
- 1 year
- Entry level
- Paid parental leave
- Employee stock purchase plan
6d
Customer Navigation Agent
Stanford Health Care —Newark, CA
- $26.19 - $29.48 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
Hayes Mansion San Jose Curio Collection - Front Desk Agent
Aimbridge Hospitality —San Jose, CA
- $27.74 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
11d
Front Desk Agent
Holiday Inn Express & Stuites San Jose Airport —San Jose, CA
- $20 - $22 an hour
- Part-time
- Hotel
- Organizational skills
- In-person
Quick Apply
AC Hotel Santa Clara - Front Desk Agent
Evolution Hospitality —Santa Clara, CA
- $21 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
5d
Guest Service Agent - Embassy Suites Hotel Santa Clara Silicon Valley
Hilton —Santa Clara, CA
- $20 an hour
- Part-time
- Hotel
- Communication skills
- Entry level
- Paid parental leave
- Employee stock purchase plan
7d
Reservation (CORE) Agent
Four Seasons —East Palo Alto, CA
- $27.31 an hour
- Weekends as needed
- Sales
- Writing skills
- English
- Free parking
- Health insurance
Front Desk Agent
SAN JOSE SHERATON —San Jose, CA
- $20 - $21 an hour
- Full-time
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent
Marriott International, Inc —Fremont, CA
- $22.20 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
11d
Program Associate
Stanford University —Stanford, CA
- $37.50 - $40.86 an hour
- Weekends as needed
- Hybrid work
- Bachelor of Science
- Office
- 3 years
- Flexible schedule
AC Hotel Sunnyvale Cupertino - Front Desk Agent
Evolution Hospitality —Sunnyvale, CA
- $21 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
8d
Element San Jose Airport - Front Desk Agent
Evolution Hospitality —San Jose, CA
- $21 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Guest Services Agent
Doubletree by Hilton Campbell - Pruneyard Plaza —Campbell, CA
- $21 an hour
- Sanitation
- Windows
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Holiday Inn Express & Suites San Jose - Silicon Valley —San Jose, CA
- $19 - $21 an hour
- Part-time
- Windows
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent - Quality Inn, San Jose
LOTUS MANAGEMENT INC —San Jose, CA
- Part-time
- Mid-level
- 3 years
- Hotel
Quick Apply
Front Desk
Burke Williams —San Jose, CA
- From $21 an hour
- Part-time
- Ability to walk for extended periods
- Fair chance
- Ability to stand for extended periods
- Paid training
- Health insurance
Quick Apply
4d
020526: Multiple Receptionists needed
Massage Envy —San Jose, CA
- $20 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
2 Front Desk Openings
Massage Envy —San Jose, CA
- $20 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply

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guest service agent jobs near san jose, ca

Front Desk Agent

Crescent Hotels & Resorts LLC -
San Jose, CA

Quick Apply

Job Details

$31.13 an hour

Benefits

Employee discount

Qualifications

Hotel and accommodations payment processing
Sales transaction processing
Greeting customers
Answering guest questions
Incident Escalation
Credit card payment processing
Hotel room assignment management
Making change
Computer skills
Foreign currency handling
Hotel and accommodations guest complaints handling
POS systems
Escalation handling
Negotiation
Entry level
Currency exchange handling

Full Job Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

At the Holiday Inn San Jose, we are seeking qualified and talented candidates to fill our current job openings!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Desk team. We are committed to providing you with:

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
Discounts with our Crescent managed properties in North America for you & your family members
IHG Hotels discount domestic and international locations for you and your family members

Here is what you will be doing each day:

As our Front Desk Agent at the Holiday Inn San Jose, you will provide a warm welcome at check-in and a fond farewell at check-out and in between, creating a memorable experience from their arrival to departure.

ESSENTIAL JOB FUNCTIONS:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests

Does this sound like you?

You have impeccable customer service skills and you thrive in a fast-paced environment. Providing an excellent first and last impression comes naturally to you, and it makes our guests feel at home. Besides being an expert in multitasking, you are also detail-orientated in all areas of the Front Desk operations. Your smile is contagious, setting the tone for both our guests and your teammates to feel positive and valued. You can read the room and provide a personalized service to each guest that makes them feel recognized and valued. On the other hand, when it comes to unexpected situations, you know what you can handle, when to escalate and when to let the professionals take it from there.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

guest service agent jobs in san jose, ca

Front Desk Agent

Front Desk Agent

Guest Service Agent - Signia by Hilton San Jose

Customer Navigation Agent

Hayes Mansion San Jose Curio Collection - Front Desk Agent

Front Desk Agent

AC Hotel Santa Clara - Front Desk Agent

Guest Service Agent - Embassy Suites Hotel Santa Clara Silicon Valley

Reservation (CORE) Agent

Front Desk Agent

Front Desk Agent

Program Associate

AC Hotel Sunnyvale Cupertino - Front Desk Agent

Element San Jose Airport - Front Desk Agent

Guest Services Agent

Front Desk Agent

Front Desk Agent - Quality Inn, San Jose

Front Desk

020526: Multiple Receptionists needed

2 Front Desk Openings

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