Top 838 Guest services manager Jobs in San Jose, Ca

Hotel Front Office Manager
Delta Hotel Santa Clara - Silicon Valley —Santa Clara, CA
- $86,000 - $90,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Retail Team Lead (FT)
New Balance —San Jose, CA
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to climb stairs
- Disability insurance
- Health insurance
Shift Leader
sweetgreen —San Jose, CA
- $23.03 an hour
- Part-time
- 18 years or older
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Assistant General Manager
Residence Inn —San Jose, CA
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Residential
- Ability to climb stairs
- Paid holidays
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5d
Guest Services Manager
Aloft Santa Clara —San Jose, CA
- $70,350 - $95,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
3d
Front Office Manager - FT
SAN JOSE SHERATON —San Jose, CA
- $88,000 - $100,000 a year
- Full-time
- Microsoft Excel
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
7d
Hotel General Manager
Holiday Inn Express & Suites San Jose - Silicon Valley —San Jose, CA
- $70,000 - $90,000 a year
- Weekends as needed
- Hotel
- Conflict management
- Organizational skills
Quick Apply
Guest Services Rep Full Time-104010
ESA Management, LLC —Alviso, CA
- $87 an hour
- Full-time
- Basic math
- English
- Hotel
- AD&D insurance
- Disability insurance
Quick Apply
7d
Human Resource Coordinator
Hotel Valencia Santana Row —San Jose, CA
- $30 - $32 an hour
- Full-time
- Spanish
- Customer service
- Public speaking
- Wellness program
- Disability insurance
Quick Apply
Community Manager
Bell Partners Inc. —San Jose, CA
- $80,000 - $100,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Supervising experience
- Health insurance
- Cell phone reimbursement
Quick Apply
Hotel General Manager
Hyatt Place Newark / Silicon Valley —Newark, CA
- $80,000 - $100,000 a year
- Weekends as needed
- Hotel
- Conflict management
- Organizational skills
Quick Apply
Human Resources Generalist
Marriott International, Inc —Santa Clara, CA
- $35.82 an hour
- Full-time
- Pass drug screening
- Office
- High school diploma or GED
8d
Workplace Experience Coordinator - MTV
Unity Technologies SF —Mountain View, CA
- Full-time
- Microsoft Outlook
- English
- Mid-level
- Disability insurance
- Employee assistance program
5d
Guest Services Representative
Cooley LLP —Palo Alto, CA
- $30 - $36 an hour
- Overtime
- Inventory management
- English
- Bachelor's degree
- Commuter assistance
- Health savings account
General Manager
Treehouse Sunnyvale, L.L.C. —Sunnyvale, CA
- $220,000 - $245,000 a year
- Full-time
- Customer service
- Writing skills
- Hotel
- Health insurance
- Employee assistance program
Resident Services Manager
Sares Regis Operating Company, L.P. —Palo Alto, CA
- $30 - $32 an hour
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Business Office Assistant
Sun Mar Health Care —San Jose, CA
- Skilled nursing facility
- Word processing
- Office
Quick Apply
Front Office Manager
Oxford Hotels & Resorts, LLC. —San Jose, CA
- $70,000 - $78,000 a year
- Full-time
- Hospitality
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Director of Operations
Millennium Hotels and Resorts —Sunnyvale, CA
- $155,000 - $165,000 a year
- Weekends as needed
- Hotel
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
Operations Manager
Hilton Garden Inn San Jose Airport —San Jose, CA
- $74,500 - $80,000 a year
- Word processing
- Mid-level
- Windows
- Disability insurance
- Health insurance

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Hotel Front Office Manager

Delta Hotel Santa Clara - Silicon Valley -
Santa Clara, CA

Quick Apply

Job Details

Full-time
$86,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Paid sick time

Qualifications

Microsoft Excel
Managing inventory control systems
Managing teams in a customer support role
Team leadership
Coaching
Pricing analysis experience within hospitality industry
Revenue management
Managing hospitality teams
Frontline customer support management
Analysis skills
Property management systems (PMS)
Front desk
Yield management
Hotel operations budget management
Leadership
Hospitality management
Hotel management

Full Job Description

Job Summary

The Front Office Manager is responsible for leading the daily operations of the Front Office, ensuring exceptional guest experience while maintaining the highest standards of hospitality, operational excellence, and financial performance. This position oversees Front Desk, Guest Services, Reservations and related operations, ensuring compliance with brand standards, company policies, and service expectations.

This position will report directly to the Hotel Manager and General Manager

Job Duties and Responsibilities

Guest Experience & Daily Operations

Lead daily Front Office and Guest Services operations, including check-in/check-out, room assignments, and guest recovery, to ensure exceptional guest experiences.
Monitor guest satisfaction scores and feedback; identify trends and implement improvements to enhance the guest experience.
Conduct daily pre-shift meetings to communicate operational priorities and ensure alignment across hotel departments.
Oversee Lost & Found procedures to ensure timely and accurate return of guest belongings.

Team Leadership & Development

Provide leadership, coaching, and direction to Front Desk associates, fostering teamwork and accountability.
Recruit, interview, train, and develop Front Office associates on brand standards, service expectations, systems, and procedures.
Deliver ongoing coaching, performance feedback, recognition, and corrective action as needed to maintain service excellence.
Create staffing schedules based on occupancy levels, business demands, and operational needs, ensuring proper coverage.

Revenue & Financial Management

Oversee reservation systems, room inventory, rate management, and daily pricing strategies to maximize occupancy and revenue.
Partner with Revenue Management and hotel leadership to monitor RevPAR performance, occupancy trends, and financial results.
Ensure accurate handling of room inventory, reservations, billing, and front office financial reporting.
Review timekeeping records and approve payroll information to ensure accuracy and associate satisfaction.

Administration & Compliance

Maintain compliance with hotel policies, safety standards, and brand operating procedures.
Identify operational challenges, develop solutions, and implement processes to improve efficiency and guest satisfaction.
Maintain proper controls of Front Office supplies, equipment, keys, and guest service materials.
Communicate effectively with guests, associates, department leaders, and executives to support successful daily operations.
Support hotel initiatives, brand programs, and other operational responsibilities as assigned.

Qualifications

Front Office leadership experience is required. Candidates without hotel Front Office management experience will not be considered.
High school diploma or GED with a minimum of 3 years of experience in guest services management within a hotel or related hospitality environment; OR a two-year degree in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field, with a minimum of 4 years of experience in guest services management within a hotel or related professional area.
Minimum of 2 years of experience supervising a team in a hospitality or customer service setting preferred.
Bilingual English/Spanish preferred.
Experience with Lightspeed PMS, MARSHA, GXP, MGS, and MICROS preferred.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Excellent communication skills in person, by phone, in writing, electronically, or by email.
Proven ability to lead, coach, and develop associates while maintaining high levels of guest satisfaction.

Physical Demands

Stand and walk for extended periods throughout the shift.
Occasionally lift, carry, push, or pull items weighing up to 50 pounds.
Bend, reach, stoop, kneel, and use repetitive hand movements.
Work in a fast-paced environment while maintaining professionalism and attention to detail.
Respond quickly to guest and operational needs throughout the property.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs

What We Offer

Comprehensive benefits package, including Medical, Dental, and Vision insurance program.
401(k) participation with a company matching program.
Discounted travel benefits at exclusive rates.
Comprehensive time-off package, including vacation pay, sick pay, and holidays.
Complimentary employee meals.
And much more!

Job Type: Full-time

Pay: $86,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Experience:

Inventory Balancing at a Hotel: 2 years (Required)
Hotel Daily Room Inventory Management : 2 years (Required)
Hotel Daily Pricing Process: 2 years (Required)
Lightspeed PMS: 2 years (Required)
Marriott Front Office at a Hotel: 2 years (Required)
Hotel Revenue management: 2 years (Required)

Location:

Santa Clara, CA 95054 (Required)

Ability to Commute:

Santa Clara, CA 95054 (Required)

Ability to Relocate:

Santa Clara, CA 95054: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

guest services manager jobs in san jose, ca

Hotel Front Office Manager

Retail Team Lead (FT)

Shift Leader

Assistant General Manager

Guest Services Manager

Front Office Manager - FT

Hotel General Manager

Guest Services Rep Full Time-104010

Human Resource Coordinator

Community Manager

Hotel General Manager

Human Resources Generalist

Workplace Experience Coordinator - MTV

Guest Services Representative

General Manager

Resident Services Manager

Business Office Assistant

Front Office Manager

Director of Operations

Operations Manager

I want to receive the latest job alert for guest services manager in san jose, ca

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