Top 21 Hotel front desk supervisor Jobs in San Jose, Ca

Front Office Manager
Delta Hotel Santa Clara - Silicon Valley —Santa Clara, CA
- $87,000 - $91,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Supervisor
Holiday Inn Express & Suites San Jose - Silicon Valley —San Jose, CA
- $21 - $23 an hour
- Part-time
- Word processing
- Mid-level
- Windows
Quick Apply
Front Office Supervisor - Embassy Suites by Hilton Santa Clara Silicon Valley
Hilton —Santa Clara, CA
- $25 an hour
- Weekends as needed
- Writing skills
- English
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Front Desk Supervisor
Residence Inn Mountain View —Mountain View, CA
- $24 an hour
- Ability to walk for extended periods
- Mid-level
- Hotel
- Wellness program
- Commuter assistance
Quick Apply
Guest Services Manager
Aloft Santa Clara —San Jose, CA
- $70,350 - $95,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Front Office Manager
Holiday Inn Express & Suites San Jose - Silicon Valley —San Jose, CA
- $21 - $23 an hour
- Full-time
- Word processing
- Mid-level
- Windows
Quick Apply
Guest Service Agent
Courtyard by Marriott San Jose Airport —San Jose, CA
- $20.50 - $22.00 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Supervisor
The Westin Palo Alto —Palo Alto, CA
- $25 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
Hotel Front Office Manager
Crowne Plaza Silicon Valley N - Union City —Union City, CA
- $72,000 - $80,000 a year
- Full-time
- Mid-level
- Mentoring
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Part Time Front Desk Agent
Hilton Garden Inn Fremont Milpitas —Fremont, CA
- $18.50 - $19.00 an hour
- Part-time
- Writing skills
- No experience needed
- Office
Quick Apply
Front Office Supervisor
Hotel Citrine, Tribute Portfolio & AC Hotels by Marriott Palo Alto —Palo Alto, CA
- From $25 an hour
- Weekends as needed
- Mid-level
- Hotel
- Supervising experience
- Free parking
- Health savings account
Quick Apply
10d
Guest Service Concierge (Part-Time)
Radiate Hotels —Palo Alto, CA
- $22 - $24 an hour
- Part-time
- Hotel
- Entry level
Quick Apply
Front Office Agent/ Guest Service Concierge - (Part-time)
Radiate Hotels —Palo Alto, CA
- $21 - $22 an hour
- Part-time
- Hotel
- Cash register
- Computer skills
Quick Apply
Guest Service Agent
TownePlace Suites by Marriott Sunnyvale Silicon Valley —Sunnyvale, CA
- $20 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Relations Agent
Rosewood Hotel Group —Menlo Park, CA
- $26.10 - $29.00 an hour
- Full-time
- CPR Certification
- Sanitation
- High school diploma or GED
Overnight Guest Services Attendant/Part Time (Bellperson/Valet Attendant/)
Four Seasons —East Palo Alto, CA
- $25.87 an hour
- Part-time
- Clean driving record
- Writing skills
- English
- Free parking
- Health insurance
10d
Guest Services Attendant (Bellperson/Valet Attendant)
Four Seasons —East Palo Alto, CA
- $24.81 an hour
- Weekends as needed
- Clean driving record
- English
- Hotel
- Free parking
- Health insurance
7d
Guest Service Associate
Radiate Hotels —Menlo Park, CA
- From $21 an hour
- Full-time
- Hotel
- Computer skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent
AC Hotel Pleasanton —Pleasanton, CA
- From $19 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
13d

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Front Office Manager
Delta Hotel Santa Clara - Silicon Valley —Santa Clara, CA
High school diploma or GED with a minimum of 3 years of experience in guest services management within a hotel or related hospitality environment; OR a two-year…
$87,000 - $91,000 a year
Quick Apply
Front Office Manager - FT
SAN JOSE SHERATON —San Jose, CA
Effectively trains guest service agents on proper front desk procedures. The Front Office Manager is fully responsible for all aspects of the Front Desk,…
$88,000 - $100,000 a year
Quick Apply

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Assistant Hotel Front Office Manager- Hilton at Easton
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Review V.I.P. reservations, amenity orders, and resumes for incoming and in-house guests. Maintain guest standards for service by: anticipating guests’ needs,…
$50,000 - $60,000 a year
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13d
Hotel Front Desk Supervisor - Courtyard Columbus OSU
Courtyard Columbus OSU —Columbus, OH
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs…
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Front Office Manager

Delta Hotel Santa Clara - Silicon Valley -
Santa Clara, CA

Quick Apply

Job Details

Full-time
$87,000 - $91,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Paid sick time

Qualifications

Microsoft Excel
Managing inventory control systems
Managing teams in a customer support role
Team leadership
Coaching
Pricing analysis experience within hospitality industry
Revenue management
Managing hospitality teams
Frontline customer support management
Analysis skills
Property management systems (PMS)
Front desk
Yield management
Leadership
Hospitality management
Hotel management

Full Job Description

Job Summary

The Front Office Manager is responsible for leading the daily operations of the Front Office, ensuring exceptional guest experience while maintaining the highest standards of hospitality, operational excellence, and financial performance. This position oversees Front Desk, Guest Services, Reservations and related operations, ensuring compliance with brand standards, company policies, and service expectations.

This position will report directly to the Hotel Manager and General Manager

Job Duties and Responsibilities

Guest Experience & Daily Operations

Lead daily Front Office and Guest Services operations, including check-in/check-out, room assignments, and guest recovery, to ensure exceptional guest experiences.
Monitor guest satisfaction scores and feedback; identify trends and implement improvements to enhance the guest experience.
Conduct daily pre-shift meetings to communicate operational priorities and ensure alignment across hotel departments.
Oversee Lost & Found procedures to ensure timely and accurate return of guest belongings.

Team Leadership & Development

Provide leadership, coaching, and direction to Front Desk associates, fostering teamwork and accountability.
Recruit, interview, train, and develop Front Office associates on brand standards, service expectations, systems, and procedures.
Deliver ongoing coaching, performance feedback, recognition, and corrective action as needed to maintain service excellence.
Create staffing schedules based on occupancy levels, business demands, and operational needs, ensuring proper coverage.

Revenue & Financial Management

Oversee reservation systems, room inventory, rate management, and daily pricing strategies to maximize occupancy and revenue.
Partner with Revenue Management and hotel leadership to monitor RevPAR performance, occupancy trends, and financial results.
Ensure accurate handling of room inventory, reservations, billing, and front office financial reporting.
Review timekeeping records and approve payroll information to ensure accuracy and associate satisfaction.

Administration & Compliance

Maintain compliance with hotel policies, safety standards, and brand operating procedures.
Identify operational challenges, develop solutions, and implement processes to improve efficiency and guest satisfaction.
Maintain proper controls of Front Office supplies, equipment, keys, and guest service materials.
Communicate effectively with guests, associates, department leaders, and executives to support successful daily operations.
Support hotel initiatives, brand programs, and other operational responsibilities as assigned.

Qualifications

Front Office leadership experience is required. Candidates without hotel Front Office management experience will not be considered.
High school diploma or GED with a minimum of 3 years of experience in guest services management within a hotel or related hospitality environment; OR a two-year degree in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field, with a minimum of 4 years of experience in guest services management within a hotel or related professional area.
Minimum of 2 years of experience supervising a team in a hospitality or customer service setting preferred.
Bilingual English/Spanish preferred.
Experience with Lightspeed PMS, MARSHA, GXP, MGS, and MICROS preferred.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Excellent communication skills in person, by phone, in writing, electronically, or by email.
Proven ability to lead, coach, and develop associates while maintaining high levels of guest satisfaction.

Physical Demands

Stand and walk for extended periods throughout the shift.
Occasionally lift, carry, push, or pull items weighing up to 50 pounds.
Bend, reach, stoop, kneel, and use repetitive hand movements.
Work in a fast-paced environment while maintaining professionalism and attention to detail.
Respond quickly to guest and operational needs throughout the property.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs

What We Offer

Comprehensive benefits package, including Medical, Dental, and Vision insurance program.
401(k) participation with a company matching program.
Discounted travel benefits at exclusive rates.
Comprehensive time-off package, including vacation pay, sick pay, and holidays.
Complimentary employee meals.
And much more!

Job Type: Full-time

Pay: $87,000.00 - $91,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Experience:

Inventory Balancing at a Hotel: 2 years (Required)
Hotel Daily Room Inventory Management : 2 years (Required)
Hotel Daily Pricing Process: 2 years (Required)
Lightspeed PMS: 2 years (Required)
Marriott Front Office at a Hotel: 2 years (Required)
Hotel Revenue management: 2 years (Required)

Location:

Santa Clara, CA 95054 (Required)

Ability to Commute:

Santa Clara, CA 95054 (Required)

Ability to Relocate:

Santa Clara, CA 95054: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

hotel front desk supervisor jobs in san jose, ca

Front Office Manager

Front Desk Supervisor

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Front Desk Supervisor

Guest Services Manager

Front Office Manager

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Front Desk Supervisor

Hotel Front Office Manager

Part Time Front Desk Agent

Front Office Supervisor

Guest Service Concierge (Part-Time)

Front Office Agent/ Guest Service Concierge - (Part-time)

Guest Service Agent

Guest Relations Agent

Overnight Guest Services Attendant/Part Time (Bellperson/Valet Attendant/)

Guest Services Attendant (Bellperson/Valet Attendant)

Guest Service Associate

Guest Service Agent

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