LMS Administrator / Instructional Technologist
Regular
$85,400 - $114,785 annually ; Compensation will be based on education, experience, skills relevant to the role, and internal equity.
Annual
The anticipated start date for this position is September 28, 2026.
Santa Clara, CA (Hybrid) - requires 2-3 days in the office
A. POSITION PURPOSE
The LMS Administrator / Instructional Technology Support Specialist provides leadership and expertise in administering and overseeing the SCU campus Learning Management System (currently Canvas). They work collaboratively with faculty to create effective teaching and learning environments with technology, blending best practices in instructional technology and design with strong customer support. They will advise on the selection, design, and implementation of effective instructional technology resources to promote student engagement and success in online, hybrid, and blended courses. The LMS support specialist also leads the customer service experience for Instructional Technology, and is responsible for providing exceptional customer service as they facilitate, coordinate, and oversee campus-wide use of the LMS and integrated digital tools.
The LMS Support Specialist will be a creative technologist whose expertise serves as the crucial technical support person for troubleshooting, administering, and maintaining essential features and functions of the instructional technology environment at SCU. Experienced in software applications for education and skilled in quickly learning new tools, they collaborate in effective teaching and learning design by ensuring that faculty and students are successful in using learning technologies. They ensure all issues and requests are resolved quickly and expediently, and can translate complex technical procedures into understandable, easily-followed instructions for users. They also draft teaching resources, documentation, tutorials, and other support for campus users as they provide training for faculty, staff, and students.
The successful candidate will have a passion for education and the mission of the University, a commitment to providing excellent customer service, and a focus on continual improvement across all areas. They will also have a commitment to supporting active, innovative, and collaborative strategies for meeting faculty and student needs with effective technologies, and a continued desire to identify and deliver the best possible technology resources and services to meet the instructional needs of the campus community. As an integral member of the Instructional Technology team, they will have a commitment to collaborative teamwork, a strong sense of self-initiative with the ability to work independently, and creative and adaptive problem solving skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assist faculty with integrating technology into their courses by blending technology resources with effective pedagogical strategies
Consult with faculty to identify teaching needs and identify appropriate instructional technology resources.
Recommend technology solutions to meet instructional goals and objectives.
Create and maintain LMS, digital video and audio editors, web, blogs, ePortfolio resources to assist faculty
Share best practices on assessing the impact of technology efforts on student learning.
Provide class instruction, instructional materials (lesson plans, modules in the LMS, etc.), and student support for multimedia assignments
Consult with faculty on integration of media and web-based technologies to support student learning, assessment, and other instructional goals
Perform other duties as assigned
2. Provide technical support to faculty, staff, and students
Provide primary LMS administrative support via email, phone, and teleconferencing
Collaborate with faculty to solve complex problems related to digital learning needs
Provide support for students completing multimedia projects using video and audio authoring tools (GarageBand, Camtasia, iMovie, etc)
Provide administrative/user support for other enterprise tools and applications, e.g., Blogs, Google for Education, and ePortfolios, etc.
Provide training for faculty and staff on all enterprise instructional technology tools
Perform other duties as assigned
3. Promote and expand the use of instructional technology to enhance teaching and learning
Promote excellent customer service, effective response times, and provide insights into a wide range of support issues to help lower the barriers to using technology applications and resources on campus
Develop long-term collaborative partnerships with faculty and staff, determine their instructional and multimedia needs, and support their ongoing use of instructional technology.
Participate in customer support decisions, such as the design of troubleshooting documentation and guides for end users
Promote instructional technology to faculty through a variety of activities, including workshops, faculty forums, informal brown bag lunches, and vendor demos.
Create and maintain LMS and instructional technology resources to assist faculty
Collaborate with colleagues in Academic Technology, Information Services, SCU Online, Online Graduate Programs, the library, and other areas to improve services for on-campus and remote students, faculty, and staff
Champion the use of instructional technology to enhance teaching and learning, sharing expertise with colleagues in Academic Technology and across campus units
4. Manage campus instructional technology systems
Maintain integration between the learning management system and our student information systems
Lead and manage vendor relationships on the integration and application side of campus instructional technology tools, ensuring tools are updated as they roll out from vendors and new releases are tested, integrated, and communicated to campus users
Maintain learning tool integrations (LTIs) within and beyond the LMS ecosystem, including testing and upgrading of platforms and instructional tools/software with the learning management system
Serve as key administrator for LMS integrations and associated platforms
Perform other duties as assigned
5. Develop and facilitate faculty development workshops to support faculty teaching across modalities (online, hybrid and blended courses)
Assess faculty instructional needs and work collaboratively with the Instructional Technology team to develop, teach, and support faculty technology workshops to support faculty development in teaching online and with technology
Design and develop instructional materials for team-delivered facilitation
Research and identify new trends in instructional technology to enhance resources and support for faculty teaching development
Perform other duties as assigned
6. Project management and faculty consultation for instructional and educational technology projects
Meet with faculty on a one-time and on-going basis to consult about instructional needs
Coordinate Information Services resources as needed to collaborate on projects (e.g., Library Information Resource Specialists, Technology Training, or Web Applications support)
Coordinate with other student and faculty-facing university groups as needed (e.g. Office of Accessible Education, Educational Assessment) to support the effective use of technology in teaching and learning.
Perform other duties as assigned
7. Plan for future developments and use of technology in instruction
Stay current in the field of instructional technology and design through journals, online resources, networking with colleagues, attending conferences, etc.
Share expertise with colleagues across the university and within Information Services.
Collaborate with other Information Services groups as appropriate to guide and plan for future instructional technology needs
Perform other duties as assigned
C. PROVIDES WORK DIRECTION
Student staff and interns when appropriate
D. RECEIVES WORK DIRECTION FROM
Manager, Instructional Technology
E. GENERAL GUIDELINES
Recommends initiatives and implements changes to improve quality and services
Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices
Maintains contact with customers and solicits feedback for improved services
Maximizes productivity through use of appropriate tools, planned training, and performance initiatives
Researches and develops resources that create timely and efficient workflow
Manages projects and prepares progress reports; informs supervisor of project status and deviation from goals
Ensures completeness, accuracy and timeliness of all operational functions
Prepares and submits reports as requested and required
Develops and implements guidelines to support the functions of the unit
F. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Knowledge, Skills and Abilities
Excellent customer service and interpersonal skills, including the ability to understand customer technology needs and work with the campus community in an effective, tactful, patient, and courteous manner
Innovation in instructional design and multimedia development for online, blended, and hybrid courses
Ability to plan, implement, and evaluate customer service initiatives
Demonstrated competence in written and oral communication and experience designing tutorials, workshops, and online learning materials
Demonstrated competence in presentation and teaching, both one-on-one and in-class setting
Knowledge of and familiarity with educational technology issues and trends in higher education
Excellent written and oral communication
Extensive experience and proficiency with a variety of instructional technologies, including LMS, multimedia authoring/production tools; construction of web sites, web programming, web communication tools, graphic applications and design; social media, mobile technologies and apps
Experience in the administration and maintenance of the Canvas LMS and related tools
Ability to work effectively and communicate with both technical and non-technical personnel as well as a diverse population of students, faculty, and staff
Proven ability to provide troubleshooting and guided support for Instructional Technology-supported systems and tools
Fast learner with good problem solving skills
Creative, with an enthusiasm for new instructional technologies
Experience with Microsoft Office and Google Workspace preferred
Good understanding of computer systems, software, and equipment
Ability to work with minimal supervision, be self-motivated, and show initiative
Ability to exercise independent judgment and engage in critical thinking and problem solving
Ability to initiate, manage, and complete multiple projects simultaneously and meet project deadlines
Ability to work in a collaborative environment, as both a member or leader of a team, to meet deadlines and achieve goals
Ability to work effectively under pressure in a busy and demanding information services environment, while maintaining patience and a sense of humor
Excellent writing, editing, organizational, analytical, and facilitation skills
Ability to maintain confidentiality and manage confidential information
Responsible and dependable with good attendance and work habits
Appreciation for the University’s mission, vision, values, priorities, procedures, and policies
Education and Experience
Master’s Degree in instructional design/technology or related field, plus 5-6 years relevant experience in an educational setting.
Demonstrated knowledge of instructional design principles including performance-based outcomes assessments
Extensive and successful record of teaching and/or working with faculty (higher education preferred but not required), with demonstrated ability to understand and interpret educational needs and develop effective instructional media solutions, working projects from concept through completion
G. PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer
May be required to bend under furniture and/or move computer equipment
May be required to travel to other buildings on campus
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations
May be required to occasionally travel to outside customers, vendors or suppliers
H. WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment
Mostly indoor office environment with windows
Office with equipment noise
Office with frequent interruptions
The position is generally scheduled to work non-standard weekday hours from 10:00 a.m. to 7:00 p.m.
May be required to provide occasional weekend on-call coverage based on operational needs.
The employee is expected to work on-site during the introductory employment period, which generally consists of the first six months of employment in a position that is new to the employee. Following successful completion of the introductory employment period, the position may be eligible for consideration of a hybrid flexible work arrangement, with an anticipated on-site presence of two to three days per week, subject to departmental operational needs, supervisor approval, employee performance, and applicable University policies.
Telecommute
Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.
EEO Statement
Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at https://www.scu.edu/title-ix/ .
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at [email protected] or by phone at (408)554-4392. Please note : This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact [email protected] .
