Top 133 Reservations manager Jobs in San Jose, Ca

Hotel Front Office Manager
Delta Hotel Santa Clara - Silicon Valley —Santa Clara, CA
- $86,000 - $90,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Hotel Group Sales Manager
Hilton Santa Clara —Santa Clara, CA
- $75,000 a year
- Weekends as needed
- Microsoft Excel
- Computer literacy
- Mid-level
- Travel reimbursement
- Commuter assistance
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Front Office Manager - FT
SAN JOSE SHERATON —San Jose, CA
- $88,000 - $100,000 a year
- Full-time
- Microsoft Excel
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
4d
Business Travel Sales Manager - Embassy Suites by Hilton Santa Clara -Silicon Valley
Hilton —Santa Clara, CA
- $90,000 - $100,000 a year
- Full-time
- Research
- Mid-level
- Hotel
- Opportunities for advancement
10d
Executive Travel & Global Events Manager
Marvell —Santa Clara, CA
- $113,650 - $170,200 a year
- Google Workspace
- Writing skills
- Contracts
- Employee stock purchase plan
Private Events & Guest Experience Manager
SPARK Social San José —San Jose, CA
- $90,000 - $95,000 a year
- Full-time
- Background check
- Spanish
- English
- Commuter assistance
- Health insurance
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23h
Guest Services Manager
Aloft Santa Clara —San Jose, CA
- $70,350 - $95,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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19h
Administrative Manager & Sales Operations (Santa Clara, CA)
Innoviz Technologies —Santa Clara, CA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Sales & Reservations Coordinator
Millennium Hotels and Resorts —Sunnyvale, CA
- $31 - $33 an hour
- Full-time
- Microsoft Excel
- Inventory management
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Front Office Manager
Holiday Inn Express & Suites San Jose - Silicon Valley —San Jose, CA
- $21 - $23 an hour
- Full-time
- Word processing
- Mid-level
- Windows
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Property Assistant
Newmark —San Jose, CA
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Senior Sales Manager
Hilton Santa Clara —Santa Clara, CA
- $90,000 a year
- Weekends as needed
- Microsoft Excel
- Computer literacy
- Mid-level
- Travel reimbursement
- Commuter assistance
Quick Apply
Catering Sales Coordinator
Levy Sector —Santa Clara, CA
- $26 an hour
- Part-time
- Background check
- Customer service
- Mid-level
- Wellness program
- Paid time off
Quick Apply
3d
Membership and Group Sales Manager
Children's Discovery Museum of San Jose —San Jose, CA
- $73,000 - $80,000 a year
- Email
- Google Workspace
- Mid-level
- Microsoft Office
- Paid holidays
- Health insurance
Quick Apply
11d
Guest Services Rep Full Time-104010
ESA Management, LLC —Alviso, CA
- $87 an hour
- Full-time
- Basic math
- English
- Hotel
- AD&D insurance
- Disability insurance
Quick Apply
3d
Executive Assistant
Stanford University —Stanford, CA
- $105,000 - $115,000 a year
- Weekends as needed
- Writing skills
- Research
- Office
- Health insurance
- Tuition reimbursement
Guest Services Representative
Cooley LLP —Palo Alto, CA
- $30 - $36 an hour
- Overtime
- Inventory management
- English
- Bachelor's degree
- Commuter assistance
- Health savings account
Customer Service Representative
Shea Properties —San Jose, CA
- $22.85 - $25.03 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Disability insurance
Housekeeping Manager
Alps Group of Hotels —Milpitas, CA
- $24 - $26 an hour
- Weekends as needed
- 6 years
- Inventory management
- Word processing
Quick Apply
Staff Cloud FinOps Analyst
ServiceNow —Santa Clara, CA
- $146,200 - $255,900 a year
- Online Application
- Hybrid work
- Background check
- Azure
- Pass drug screening
- Employee stock purchase plan
- Health insurance
Quick Apply

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Hotel Front Office Manager

Delta Hotel Santa Clara - Silicon Valley -
Santa Clara, CA

Quick Apply

Job Details

Full-time
$86,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Paid sick time

Qualifications

Microsoft Excel
Managing inventory control systems
Managing teams in a customer support role
Team leadership
Coaching
Pricing analysis experience within hospitality industry
Revenue management
Managing hospitality teams
Frontline customer support management
Analysis skills
Property management systems (PMS)
Front desk
Yield management
Hotel operations budget management
Leadership
Hospitality management
Hotel management

Full Job Description

Job Summary

The Front Office Manager is responsible for leading the daily operations of the Front Office, ensuring exceptional guest experience while maintaining the highest standards of hospitality, operational excellence, and financial performance. This position oversees Front Desk, Guest Services, Reservations and related operations, ensuring compliance with brand standards, company policies, and service expectations.

This position will report directly to the Hotel Manager and General Manager

Job Duties and Responsibilities

Guest Experience & Daily Operations

Lead daily Front Office and Guest Services operations, including check-in/check-out, room assignments, and guest recovery, to ensure exceptional guest experiences.
Monitor guest satisfaction scores and feedback; identify trends and implement improvements to enhance the guest experience.
Conduct daily pre-shift meetings to communicate operational priorities and ensure alignment across hotel departments.
Oversee Lost & Found procedures to ensure timely and accurate return of guest belongings.

Team Leadership & Development

Provide leadership, coaching, and direction to Front Desk associates, fostering teamwork and accountability.
Recruit, interview, train, and develop Front Office associates on brand standards, service expectations, systems, and procedures.
Deliver ongoing coaching, performance feedback, recognition, and corrective action as needed to maintain service excellence.
Create staffing schedules based on occupancy levels, business demands, and operational needs, ensuring proper coverage.

Revenue & Financial Management

Oversee reservation systems, room inventory, rate management, and daily pricing strategies to maximize occupancy and revenue.
Partner with Revenue Management and hotel leadership to monitor RevPAR performance, occupancy trends, and financial results.
Ensure accurate handling of room inventory, reservations, billing, and front office financial reporting.
Review timekeeping records and approve payroll information to ensure accuracy and associate satisfaction.

Administration & Compliance

Maintain compliance with hotel policies, safety standards, and brand operating procedures.
Identify operational challenges, develop solutions, and implement processes to improve efficiency and guest satisfaction.
Maintain proper controls of Front Office supplies, equipment, keys, and guest service materials.
Communicate effectively with guests, associates, department leaders, and executives to support successful daily operations.
Support hotel initiatives, brand programs, and other operational responsibilities as assigned.

Qualifications

Front Office leadership experience is required. Candidates without hotel Front Office management experience will not be considered.
High school diploma or GED with a minimum of 3 years of experience in guest services management within a hotel or related hospitality environment; OR a two-year degree in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field, with a minimum of 4 years of experience in guest services management within a hotel or related professional area.
Minimum of 2 years of experience supervising a team in a hospitality or customer service setting preferred.
Bilingual English/Spanish preferred.
Experience with Lightspeed PMS, MARSHA, GXP, MGS, and MICROS preferred.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Excellent communication skills in person, by phone, in writing, electronically, or by email.
Proven ability to lead, coach, and develop associates while maintaining high levels of guest satisfaction.

Physical Demands

Stand and walk for extended periods throughout the shift.
Occasionally lift, carry, push, or pull items weighing up to 50 pounds.
Bend, reach, stoop, kneel, and use repetitive hand movements.
Work in a fast-paced environment while maintaining professionalism and attention to detail.
Respond quickly to guest and operational needs throughout the property.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs

What We Offer

Comprehensive benefits package, including Medical, Dental, and Vision insurance program.
401(k) participation with a company matching program.
Discounted travel benefits at exclusive rates.
Comprehensive time-off package, including vacation pay, sick pay, and holidays.
Complimentary employee meals.
And much more!

Job Type: Full-time

Pay: $86,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Experience:

Inventory Balancing at a Hotel: 2 years (Required)
Hotel Daily Room Inventory Management : 2 years (Required)
Hotel Daily Pricing Process: 2 years (Required)
Lightspeed PMS: 2 years (Required)
Marriott Front Office at a Hotel: 2 years (Required)
Hotel Revenue management: 2 years (Required)

Location:

Santa Clara, CA 95054 (Required)

Ability to Commute:

Santa Clara, CA 95054 (Required)

Ability to Relocate:

Santa Clara, CA 95054: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

reservations manager jobs in san jose, ca

Hotel Front Office Manager

Hotel Group Sales Manager

Front Office Manager - FT

Business Travel Sales Manager - Embassy Suites by Hilton Santa Clara -Silicon Valley

Executive Travel & Global Events Manager

Private Events & Guest Experience Manager

Guest Services Manager

Administrative Manager & Sales Operations (Santa Clara, CA)

Sales & Reservations Coordinator

Front Office Manager

Property Assistant

Senior Sales Manager

Catering Sales Coordinator

Membership and Group Sales Manager

Guest Services Rep Full Time-104010

Executive Assistant

Guest Services Representative

Customer Service Representative

Housekeeping Manager

Staff Cloud FinOps Analyst

I want to receive the latest job alert for reservations manager in san jose, ca

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