Top 321 Service desk associate Jobs in San Jose, Ca

Hotel Front Office Manager
Delta Hotel Santa Clara - Silicon Valley —Santa Clara, CA
- $86,000 - $90,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Physical Therapy and Rehab Office Receptionist - Front Desk - Patient Care Coordinator - Los Gatos
iMotion Physical Therapy —Los Gatos, CA
- $18 - $22 an hour
- Online Application
- Bilingual
- Microsoft Word
- Private practice
- Health insurance
- Dental insurance
Quick Apply
Service Advisor
AN Imports of Stevens Creek, Inc. —Santa Clara, CA
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
Front Desk Agent
Crescent Hotels & Resorts LLC —San Jose, CA
- $31.13 an hour
- Hotel
- Computer skills
- Negotiation
- Employee discount
Quick Apply
2h
Front Desk Associate
Forma Gym —San Jose, CA
- $17 - $19 an hour
- Part-time
- Organizational skills
- 1 year
- Communication skills
Quick Apply
Administrative Assistant
ArchKey Solutions LLC —San Jose, CA
- $25.48 - $30.58 an hour
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Front Desk Associate, Riverpark Tower (San Jose)
WeWork —San Jose, CA
- $22 - $23 an hour
- Full-time
- Computer literacy
- Cleaning
- Computer skills
- Paid parental leave
- AD&D insurance
14d
071126: Multiple Front Desk Associate Openings
Massage Envy —San Jose, CA
- $20 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
Front Desk Concierge- Full Time
The Watermark at San Jose —San Jose, CA
- $22 - $25 an hour
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Paid sick time
Quick Apply
Front Desk Associate
Purple Lotus —San Jose, CA
- $19 - $21 an hour
- Part-time
- High school diploma or GED
- 21 years or older
- In-person
- Paid training
- Health insurance
Quick Apply
2 Front Desk Openings
Massage Envy —San Jose, CA
- $20 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
062726: Multiple Front Desk Positions
Massage Envy —San Jose, CA
- $20 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
Front Desk Associate
Art of Problem Solving —Saratoga, CA
- $24.29 - $24.86 an hour
- Part-time
- School experience
- Google Workspace
- English
- 401(k) matching
- Employee discount
Quick Apply
Guest Experience Expert
Marriott International, Inc —Santa Clara, CA
- $32.19 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
Stock Associate - Part Time (Santa Clara - Valley Fair)
Oak+Fort - CA Westfield Valley Fair —Santa Clara, CA
- $19 - $20 an hour
- Part-time
- Sales
- Merchandising
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
Guest Service Representative San Jose
Extended Stay America —San Jose, CA
- $18.45 - $18.85 an hour
- Part-time
- Basic math
- English
- Hotel
Quick Apply
Part-Time Front Desk Associate, 3101 Park Blvd (Palo Alto)
WeWork —Palo Alto, CA
- $22 - $23 an hour
- Part-time
- Computer literacy
- Cleaning
- Computer skills
- Paid parental leave
- Paid holidays
14d
Cashier
Home Depot —San Jose, CA
- $20.50 - $21.50 an hour
- 1 year
- Entry level
Front Desk Associate - AXIS
Action Property Management —San Jose, CA
- $20 - $22 an hour
- Full-time
- Background check
- 18 years or older
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
2d
Crew Member
Sky Zone —San Jose, CA
- $18 - $19 an hour
- Part-time
- Ability to sit for extended periods
- 16+ years old
- Ability to stand for extended periods
Quick Apply
2d

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service desk associate jobs near san jose, ca

Hotel Front Office Manager

Delta Hotel Santa Clara - Silicon Valley -
Santa Clara, CA

Quick Apply

Job Details

Full-time
$86,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Paid sick time

Qualifications

Microsoft Excel
Managing inventory control systems
Managing teams in a customer support role
Team leadership
Coaching
Pricing analysis experience within hospitality industry
Revenue management
Managing hospitality teams
Frontline customer support management
Analysis skills
Property management systems (PMS)
Front desk
Yield management
Hotel operations budget management
Leadership
Hospitality management
Hotel management

Full Job Description

Job Summary

The Front Office Manager is responsible for leading the daily operations of the Front Office, ensuring exceptional guest experience while maintaining the highest standards of hospitality, operational excellence, and financial performance. This position oversees Front Desk, Guest Services, Reservations and related operations, ensuring compliance with brand standards, company policies, and service expectations.

This position will report directly to the Hotel Manager and General Manager

Job Duties and Responsibilities

Guest Experience & Daily Operations

Lead daily Front Office and Guest Services operations, including check-in/check-out, room assignments, and guest recovery, to ensure exceptional guest experiences.
Monitor guest satisfaction scores and feedback; identify trends and implement improvements to enhance the guest experience.
Conduct daily pre-shift meetings to communicate operational priorities and ensure alignment across hotel departments.
Oversee Lost & Found procedures to ensure timely and accurate return of guest belongings.

Team Leadership & Development

Provide leadership, coaching, and direction to Front Desk associates, fostering teamwork and accountability.
Recruit, interview, train, and develop Front Office associates on brand standards, service expectations, systems, and procedures.
Deliver ongoing coaching, performance feedback, recognition, and corrective action as needed to maintain service excellence.
Create staffing schedules based on occupancy levels, business demands, and operational needs, ensuring proper coverage.

Revenue & Financial Management

Oversee reservation systems, room inventory, rate management, and daily pricing strategies to maximize occupancy and revenue.
Partner with Revenue Management and hotel leadership to monitor RevPAR performance, occupancy trends, and financial results.
Ensure accurate handling of room inventory, reservations, billing, and front office financial reporting.
Review timekeeping records and approve payroll information to ensure accuracy and associate satisfaction.

Administration & Compliance

Maintain compliance with hotel policies, safety standards, and brand operating procedures.
Identify operational challenges, develop solutions, and implement processes to improve efficiency and guest satisfaction.
Maintain proper controls of Front Office supplies, equipment, keys, and guest service materials.
Communicate effectively with guests, associates, department leaders, and executives to support successful daily operations.
Support hotel initiatives, brand programs, and other operational responsibilities as assigned.

Qualifications

Front Office leadership experience is required. Candidates without hotel Front Office management experience will not be considered.
High school diploma or GED with a minimum of 3 years of experience in guest services management within a hotel or related hospitality environment; OR a two-year degree in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field, with a minimum of 4 years of experience in guest services management within a hotel or related professional area.
Minimum of 2 years of experience supervising a team in a hospitality or customer service setting preferred.
Bilingual English/Spanish preferred.
Experience with Lightspeed PMS, MARSHA, GXP, MGS, and MICROS preferred.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Excellent communication skills in person, by phone, in writing, electronically, or by email.
Proven ability to lead, coach, and develop associates while maintaining high levels of guest satisfaction.

Physical Demands

Stand and walk for extended periods throughout the shift.
Occasionally lift, carry, push, or pull items weighing up to 50 pounds.
Bend, reach, stoop, kneel, and use repetitive hand movements.
Work in a fast-paced environment while maintaining professionalism and attention to detail.
Respond quickly to guest and operational needs throughout the property.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs

What We Offer

Comprehensive benefits package, including Medical, Dental, and Vision insurance program.
401(k) participation with a company matching program.
Discounted travel benefits at exclusive rates.
Comprehensive time-off package, including vacation pay, sick pay, and holidays.
Complimentary employee meals.
And much more!

Job Type: Full-time

Pay: $86,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Experience:

Inventory Balancing at a Hotel: 2 years (Required)
Hotel Daily Room Inventory Management : 2 years (Required)
Hotel Daily Pricing Process: 2 years (Required)
Lightspeed PMS: 2 years (Required)
Marriott Front Office at a Hotel: 2 years (Required)
Hotel Revenue management: 2 years (Required)

Location:

Santa Clara, CA 95054 (Required)

Ability to Commute:

Santa Clara, CA 95054 (Required)

Ability to Relocate:

Santa Clara, CA 95054: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

service desk associate jobs in san jose, ca

Hotel Front Office Manager

Physical Therapy and Rehab Office Receptionist - Front Desk - Patient Care Coordinator - Los Gatos

Service Advisor

Front Desk Agent

Front Desk Associate

Administrative Assistant

Front Desk Associate, Riverpark Tower (San Jose)

071126: Multiple Front Desk Associate Openings

Front Desk Concierge- Full Time

Front Desk Associate

2 Front Desk Openings

062726: Multiple Front Desk Positions

Front Desk Associate

Guest Experience Expert

Stock Associate - Part Time (Santa Clara - Valley Fair)

Guest Service Representative San Jose

Part-Time Front Desk Associate, 3101 Park Blvd (Palo Alto)

Cashier

Front Desk Associate - AXIS

Crew Member

I want to receive the latest job alert for service desk associate in san jose, ca

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