Top 47 Service desk support Jobs in San Jose, Ca

Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
Temp IT User Support Specialist
Santa Clara Family Health Plan —San Jose, CA
- $67,863 - $101,795 a year
- Temporary
- Computer science
- Microsoft Excel
- Microsoft Outlook
IT Help Desk Technician - Night Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $88,000 - $110,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Support Technician
Lyon Living —Milpitas, CA
- $25 - $29 an hour
- Email
- Background check
- Pass drug screening
- English
- Health savings account
- Health insurance
5d
Support Operations Technician II
San Jose Water Company —San Jose, CA
- $35 - $43 an hour
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
4d
Service Desk III
Crusoe —Sunnyvale, CA
- $100,000 - $120,000 a year
- Full-time
- Background check
- 6 years
- Windows
- Commuter assistance
- Paid parental leave
Quick Apply
IT Help Desk Technician - Swing Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Support With AV
SDQ LLC —Santa Clara, CA
- $30 - $32 an hour
- Contract
- Mid-level
- Analysis skills
- Organizational skills
Quick Apply
IT Operations Specialist
Spotline Inc —Sunnyvale, CA
- From $40 an hour
- Full-time
- Mid-level
- Windows
- Analysis skills
Quick Apply
Technical Support Associate
Zones —San Jose, CA
- $32 - $35 an hour
- Full-time
- Microsoft Excel
- Computer Science
- Mid-level
- Health insurance
Quick Apply
Temporary IT Support Specialist
Therma —San Jose, CA
- $35 - $40 an hour
- Temporary
- Azure
- Mid-level
- Office
- 401(k)
- Paid sick time
Quick Apply
IT Specialist
RapidFort, Inc. —Sunnyvale, CA
- $70,000 - $80,000 a year
- Google Workspace
- Computer science
- Computer Science
Quick Apply
Technical Support Specialist
Corsair —Milpitas, CA
- Full-time
- Oracle
- Mid-level
- Communication skills
IT Support Technician
Authentic8 —Redwood City, CA
- $40 - $45 an hour
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
Computer Operator, Linux
ASRC Federal —Mountain View, CA
- $24.04 an hour
- Full-time
- Computer science
- Computer Science
- 3 years
- Paid holidays
- Health insurance
6d
Electronic Warfare Fleet Liaison
General Dynamics Information Technology —California
- $85,000 - $115,000 a year
- Bachelor of Science
- Mid-level
- Office
- Paid time off
- 401(k) matching
Senior IT Support Specialist
Therma —San Jose, CA
- $85,000 - $110,000 a year
- Full-time
- Hybrid work
- Azure
- 5 years
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Desktop Support Technician
Inertia —Livermore, CA
- $70,000 - $85,000 a year
- Full-time
- Google Workspace
- 5 years
- Windows
- Paid holidays
- Health insurance
7h
IT Operations and Endpoint Specialist
Blach Construction —San Jose, CA
- $75,000 - $95,000 a year
- Online Application
- Computer Science
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
General IT Support Technician(L3)
Cognizant —Menlo Park, CA
- $63,000 - $72,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid parental leave
- Employee stock purchase plan
3d

I want to receive the latest job alert for service desk support in san jose, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk support jobs near san jose, ca

Remote Service Desk Analyst or IT Technical Support Analyst

eSudo Technology Solutions
San Jose, CA

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Tuition reimbursement
Paid time off

Qualifications

IT user and group management
Windows
Software installation
Cloud service support
Desktop (troubleshooting support)
Computer management
Azure AD
Customer support ticket management
Telecommunications headsets
Desktop administration
Ticketing system technical support
IT consulting

Full Job Description

Are You an IT Systems Administrator Who Thrives in a Collaborative, Customer-Focused Environment?

At eSudo, we’re not just solving technical issues; we’re enabling businesses to thrive. If you love working with people, tackling challenges like Microsoft 365, Secure Remote Access, and Mobile Device Management, and want to grow your skills with cutting-edge tech, we want you!

As an IT Service Desk Analyst, you’ll be part of a small, supportive team that provides personalized attention to customers. With access to excellent documentation and senior team support, you’ll deliver top-notch solutions. We offer flexibility with remote work options, opportunities for technical certifications, and a clear career advancement path.

Bring your MSP experience, your problem-solving mindset, and your passion for delivering great customer service. If this sounds like your next exciting move, apply today!

NOTE: Many candidates want to apply and work with us, you must READ and PROVIDE all the required information. Otherwise, don’t apply!

Job Description

As an IT Service Desk Analyst at eSudo, you’ll be the crucial bridge between our customers and technical teams, helping clients solve problems remotely with clarity and care. You’ll translate tech-heavy jargon into practical solutions, defuse tense situations with empathy, and ensure customers feel understood and supported. Working independently is key, but knowing when to ask for help and owning mistakes is equally valued.

We live by our core values:

Make a Positive Difference – Your work should empower others.
No Jerks Allowed – We value kindness and respect in everything we do.
Honesty Comes First – Integrity guides our actions.
Show We Care – We go the extra mile for our clients and team.

If you’re ready to grow in a collaborative environment with flexibility, career development, and a positive work culture, we’d love to hear from you!

This is a full-time position. Working hours are Monday-Friday 8 AM to 5 PM with occasional evenings. We are located in San Jose, California, USA (Pacific Time Zone).

Qualifications, and Work Experience

2-5 years of recent and verifiable experience performing analysis, installation, and technical support in a network, computer or systems administration environment.
Two (2) Experience in MSP or IT Consulting firm
Use of Ticketing system to document all service requests
2+ Years of Microsoft 365 Admin Experience
1+ Year of Entra ID / Azure AD - Join Device, Reset Password, Audit/Sign Logs, Conditional Access
3+ Years of Working Windows 10/11 setup, troubleshooting and patching

PREFERRED EXPERIENCE:

Halo PSA, ConnectWise Manage or Related Ticketing System
Ninja RMM, Kaseya RMM or ConnectWise Continuum RMM
Microsoft 365 Fundamentals (Office 365 Exam MS-900)
Microsoft Lighthouse and Intune MDM
Windows Desktop Administration
Hudu or IT Glue documentation

COMPENSATION AND BENEFITS

Competitive Salary Compensation
Paid Time Off (Sick leave)
Paid Holidays
Discretionary educational reimbursement (tuition, tests, books, and other training material)

Key Responsibilities

Proactive Listening to understand the customer issues and team member
Document all work and phone support in a ticketing system
Be Honest and Respective to others - willing to ask for help and admit when you made a mistakes
Learn and our Company Process and Culture
Develop and maintain knowledge of customer's specific business environment
Able to follow up and follow-through on customers' requests until they are resolved
Answer phones and follow-up calls with customers and new prospects.
Manage 365 Administration (sysadmin tasks) – create accounts, assign licenses, set up email, Teams and set up distribution lists
Troubleshoot Office 365 issues - Email Flow, Spam, Connectivity, Calendar
Support Windows Servers & Active Directory (User Accounts, Group Policy, File Permissions)
Troubleshoot computer connectivity issues related to a wired and wireless network
Virus, malware, and ransomware detection and removal
Work with other staff as an escalation support engineer ("team work")

Required Work Environment

Since this is remote work, the Candidate will need to have the following setup:

Dedicated work area at home or office with a quiet environment
Must have a reliable Internet connection of at least 20 Mbps upload using Ethernet Connection Cable (not wireless)
Reliable electric power or UPS battery backup
Own Win10/11 PRO (Intel i5, 16 GB RAM or faster)
Dual Monitor or large monitor (20-inch+)
Noise cancellation headset and MIC
Webcam
Willing to install Company provided software for work on PC and Mobile phone

HOW TO APPLY

Want to Join Our Team? Read This First!

We’re excited to meet the right candidate—but we’re not looking for just anyone. If you’re simply applying to every job out there, this isn’t for you.

We value teamwork, dependability, curiosity, and honesty. If that sounds like you, take the time to read carefully and complete all required steps—including submitting a short video about yourself.

Incomplete applications will not be considered. If you’re serious about joining a great team, we look forward to hearing from you!

Apply Now

Refine Your Search

service desk support jobs in san jose, ca

Remote Service Desk Analyst or IT Technical Support Analyst

Temp IT User Support Specialist

IT Help Desk Technician - Night Shift

IT Support Technician

Support Operations Technician II

Service Desk III

IT Help Desk Technician - Swing Shift

IT Support With AV

IT Operations Specialist

Technical Support Associate

Temporary IT Support Specialist

IT Specialist

Technical Support Specialist

IT Support Technician

Computer Operator, Linux

Electronic Warfare Fleet Liaison

Senior IT Support Specialist

Desktop Support Technician

IT Operations and Endpoint Specialist

General IT Support Technician(L3)