Top 14 technical support analyst Jobs in san jose, ca

IT Helpdesk Analyst
Momentus Space LLC —San Jose, CA
- $75,000 - $90,000 a year
- Extended hours
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
8d
Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
Desktop Support Analyst
HEADWAY TECHNOLOGIES INC —Milpitas, CA
- $26 - $33 an hour
- Full-time
- Azure
- Writing skills
- Mid-level
Senior IT Analyst
Hudson Pacific Properties —San Jose, CA
- $38.50 - $45.50 an hour
- Weekends as needed
- Office
- Windows
- Bachelor's degree
Customer Support Analyst - Morning Shift
CENTRL —Mountain View, CA
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Organizational skills
Sr. Desktop Support Analyst - SV
Goodwin Procter LLP —Silicon Valley, CA
- $80,000 - $115,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
Data Reporting Analyst - Production Support Engineer
Tata Consultancy Services —Cupertino, CA
- $70,000 - $130,000 a year
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Infrastructure Production Support Analyst
RAPID EAGLE INC —Sunnyvale, CA
- $45 - $55 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
3d
Customer Support Analyst - Day Shift
CENTRL —Mountain View, CA
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Control Room Analyst (Linux)
ASRC Federal —Mountain View, CA
- $24.44 an hour
- Full-time
- Computer science
- Computer Science
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Sr. Application Support Analyst
Tesla —Fremont, CA
- $116,000 - $174,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- SQL
- Commuter assistance
- Health savings account
Senior Vibration Analyst and Support Lead
Shoreline IoT —San Jose, CA
- Full-time
- Driver's License
- Bachelor's degree
- Travel
- Disability insurance
- 401(k)

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technical support analyst jobs near san jose, ca

IT Helpdesk Analyst

Momentus Space LLC -
San Jose, CA

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Job Details

Full-time
$75,000 - $90,000 a year
8 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

CMMC
Azure
Phone communication
System architecture
Windows
Technology security practices
Network cabling
Cloud service support
Desktop (troubleshooting support)
SaaS platforms
Networking equipment (troubleshooting support)
SaaS (as product category for technical sales engineers)
Managing projects
SaaS
Desktop administration
IT department experience

Full Job Description

OUR COMPANY

As an early mover in the in-space transportation and infrastructure services, Momentus is at the forefront of the commercialization of space. With an experienced team of aerospace, propulsion, and robotics engineers, Momentus has developed a cost-effective and energy-efficient in-space transport system.

OUR PEOPLE

Daring problems require daring solutions. We boldly charge into uncharted territory knowing that no matter the outcome we will benefit from the journey and move closer to our goals no matter what. Our teams know that working at Momentus means more than building innovative technology, it means creating entirely new markets in the space economy. We are level-headed, business-minded strategic thinkers intent on providing immediate value to our customers today while simultaneously preparing for the vast possibilities of the future. If this sounds like you, we should talk.

JOB SUMMARY

Momentus is seeking an IT Helpdesk Analyst to support our rapid growth and mature our IT operations. In this role, you will work with the internal IT team, Momentus employees, and third-party vendors to build, configure and manage corporate and operational mission IT infrastructure, generate process documentation to standardize operations, and work with our business unit customers with a continuous improvement mindset. In doing so, you must think critically about how IT supports business operations, constantly striving to deliver a customer-focused service.

Key Responsibilities

Provide timely technical support for a variety of break-fix work in response to end-user requests via hands-on effort within our headquarters office or through telephone to our remote users
Create, track and escalate user work requests, thoroughly documenting issues and closing tickets within the automated work order ticketing system. Provide feedback to IT leadership periodically to ensure effective solutions are implemented
Onboard new hires to Momentus and participate in the IT portion of the onboarding process
Develop and implement documented processes in a planned and coordinated way in line with departmental procedures and industry standards.
Handle and bring to closure escalated issues identified by business users and/or other IT staff. Determine whether issues can be worked internally or need to be referred to external vendor support
Provide support for internal and external audit/assessor/penetration testers.
Ensure that technology is used to automate and streamline processes and procedures whenever possible

Required Skills and Experience

Ability to work independently in a fast-paced environment while managing multiple projects simultaneously
Broad experience administering corporate IT environments locally and, in the cloud (Azure cloud infrastructure, Microsoft O365, SaaS applications)
Foundational Network Skills that include cabling, racks, switching, firewalls, wireless and diagnostic tools
General understanding of Government IT Security requirements (CMMC, NIST 800-171, Centers for Internet Security (CIS) etc.)
Receive outline of work from management, then determine and apply the tools/resources necessary to achieve the department's business objectives, projects and timelines
Maintain professional work ethic, appearance, and communication style on the telephone, via email and in-person
Demonstrate flexibility, troubleshooting skills, attention to detail, and ability to work in an interrupt-driven environment
Exhibit punctuality and reliability on the job
Excellent written and verbal technical communications skills

Desired Skills and Experience:

Manufacturing, Electronic, or Aerospace industry background
Prior startup experience
Previous experience working on DoW and other USG development and deployment programs
Ability to hold and maintain a USG Security Clearance

Education & Work Experience:

Bachelor's degree in information technology, Computer Science, Information Systems desired
5+ years increasingly responsible experience in a technical discipline, including a combination of hardware and software desktop support in a Microsoft Windows environment, IT infrastructure services, networking and cloud architecture

Work Schedule

Assigned schedule within core business hours, M-F, and assigned rotating on call coverage
Flexibility to occasionally work early or late hours, and extended weekend hours, typically with advance notice
On-site M-F in Santa Jose, CA office

Compensation:

Annual Base Salary Range: $75,000.00 - $90,000.00/per year

Base pay is one part of our total compensation package (base+bonus+equity) and is determined within a range. Your actual base salary will be determined on job-related knowledge and skills, education, and experience. Our benefit plans include medical, dental, and vision insurance, 401k retirement plan, short and long term disability and life insurance. We also offer flexible PTO, along with 11 paid holidays, sick time and paid parental leave.

This is a full-time position in San Jose, California. This position requires access to export-controlled commodities, technical data, technology, software, and services. U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C. Â§ 1324b(a)(3) is required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To all recruitment agencies: Momentus does not accept agency resumes. Please do not forward resumes to our employees or any company email. Momentus will not be responsible for any fees related to unsolicited resumes.

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Refine Your Search

technical support analyst jobs in san jose, ca

IT Helpdesk Analyst

Remote Service Desk Analyst or IT Technical Support Analyst

Desktop Support Analyst

Senior IT Analyst

Customer Support Analyst - Morning Shift

Sr. Desktop Support Analyst - SV

Data Reporting Analyst - Production Support Engineer

Infrastructure Production Support Analyst

Customer Support Analyst - Day Shift

Control Room Analyst (Linux)

Sr. Application Support Analyst

Senior Vibration Analyst and Support Lead

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