Top 2714 Customer experience representative Jobs in San Jose Ca

Lead Ops Coordinator
United Site Services —San Jose, CA
- $26.22 - $36.71 an hour
- Full-time
- Computer literacy
- Research
- Mid-level
- Health savings account
- AD&D insurance
Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
4d
Inside Sales Representative, Leasing
Essex Property Trust —San Jose, CA
- $24 an hour
- Weekends as needed
- Mid-level
- Office
- Microsoft Office
- Paid parental leave
- Paid holidays
Quick Apply
Account Representative
DCL Logistics —Fremont, CA
- $23 - $26 an hour
- Full-time
- Microsoft Excel
- Presentation skills
- Warehouse
- Health insurance
- Dental insurance
Quick Apply
Marketing Representative (Entry Level)
Summit Coastal, Inc. —San Jose, CA
- $800 - $1,100 a week
- Full-time
- No experience needed
- Office
- Reliable transportation
- Paid training
- Opportunities for advancement
Quick Apply
8d
Call Center Representative
Washington Health Medical Group —Fremont, CA
- $27 - $34 an hour
- Full-time
- Ability to walk for extended periods
- High school diploma or GED
- Epic
Quick Apply
MOTOR VEHICLE REPRESENTATIVE
Department of Motor Vehicles —Santa Clara County, CA
- $3,745 - $5,429 a month
- Online Application
- Office
- Clean MVR report
- US work authorization
- Disability insurance
- Health insurance
12d
Customer Service Representative I
Santa Clara Family Health Plan —San Jose, CA
- $55,958 - $81,139 a year
- Full-time
- Spanish
- Microsoft Outlook
- High school diploma or GED
Office Service Representative I
Canon Business Process Services, Inc. —San Jose, CA
- $23.00 - $26.52 an hour
- Overtime
- Hospitality
- Computer literacy
- Office
- Employee discount
12d
Customer Service Representative
Enterprise Mobility —San Jose, CA
- From $23 an hour
- Weekends as needed
- 18 years or older
- Administrative experience
- High school diploma or GED
- Health insurance
- Dental insurance
8d
Call Center Remote Customer Service Representative
VIMO INC —Mountain View, CA
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
American Medical & equipment supply, inc —San Jose, CA
- $21.00 - $30.71 an hour
- Full-time
- Bilingual
- Computer literacy
- Office
- Health insurance
Quick Apply
11d
Customer Service Representative
Trescal Inc. —San Jose, CA
- $26 - $33 an hour
- Mid-level
- Office
- 3 years
- AD&D insurance
- Disability insurance
Quick Apply
Administrative Assistant
Stanford University —Stanford, CA
- Full-time
- Hybrid work
- Office
- 3 years
- Administrative experience
Customer Service Representative / Dispatcher
WeDriveU —Cupertino, CA
- $25.13 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- CDL
- Commuter assistance
- Paid holidays
Quick Apply
6d
Customer Service Representative
Shea Apartment Communities —San Jose, CA
- $22.85 - $25.03 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Disability insurance
Assistant Recreation Coordinator
LOS GATOS COMMUNITY —Los Gatos, CA
- $32.85 - $50.96 an hour
- Full-time
- CPR Certification
- Microsoft Outlook
- Basic math
Quick Apply
Customer Service Representative (Temporary)
Santa Clara Family Health Plan —San Jose, CA
- $26 an hour
- Temporary
- Bilingual
- Spanish
- Microsoft Outlook
Quick Apply
Customer Service Support
Ichor Systems, Inc. —Santa Clara, CA
- $26.54 - $45.10 an hour
- Urgently hiring
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Paid holidays
- Dental insurance
1d
Community Relations Representative
Essex Property Trust —Sunnyvale, CA
- $26.92 - $31.25 an hour
- Weekends as needed
- English
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply

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Lead Ops Coordinator

United Site Services -
San Jose, CA

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Job Details

Full-time
$26.22 - $36.71 an hour

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount

Qualifications

Performance reviews
Client relationship management
Computer operation
Managing customer accounts
Customer communication
Staff supervision
Process audits
Shipping and receiving discrepancy reporting
Team supervision
Computer literacy
Coaching
Service scheduling
Logistics customer service
Operations coordination planning
Team scheduling
Research
Mid-level
Post-sales issue resolution
Financial issue resolution
Internal employee customer service
Decision making
Team training
Quality issues
Resource scheduling coordination
Document review
Delivery record maintenance
Productivity software
Emergency communication
Phone call management
Communication skills

Full Job Description

About USS:

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Overview:

The Lead Ops Coordinator is responsible for direct supervision of Operations Coordinators and the daily coordination of quality services, deliveries/pick-ups, and additional services for your assigned branch/branches. This position is also responsible to provide an exceptional customer experience for both our external and internal customers.

Responsibilities:

Oversee and supervise branch Operations Coordinators’ daily job duties and functions
Assists in the selection and training of new Operations Coordinators
Coache Operations Coordinator on job performance
Work with Operations Manager on Operations Coordinator annual reviews and evaluations
Investigate complaints and provides information to internal and external customers
Coordinate with Legal and Human Resource staff, other managers, and supervisors regarding incidents, accidents, policies, and procedures
Assist with communicating information and instructions to technicians (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
Assist in handling all customer call-ins and update customers on expected delivery/service times. Make outgoing calls to customers regarding locked gates, missed services, and the resolution of site issues that impact our ability to perform quality services, etc
Keep Operations Manager updated on issues and resolution of issues
Support technicians telephonically/radio during reported emergencies and provide appropriate resources to assist with issues
Work with the customer service department and account managers on scheduling deliveries or services
Assist to review technician’s manifest at end of the day to ensure, that pencil notes have been documented, all policies have been complied with, and work with technicians to capture delivery/service information
Assist and routinely conduct route check-in audits to ensure that all information on the manifest is accurate and complete so that it can be posted properly without questions. Conduct necessary research to resolve account discrepancies and accurately document, communicate, and submit these findings to FOS for finalization. Submit completed and reviewed route sheets to FOS for posting
Assist with sequencing routes & pick up and deliveries daily
Ensure the highest level of customer service for both our internal and external customer
Perform other duties as assigned

Qualifications:

Computer knowledge (Microsoft Office)
Well-developed clerical and administrative skills
Well organized and ability to work under timelines and constraints
Strong written and verbal communication skills
Analytical, process oriented, and ability to focus on details for long periods of time
Should be a resourceful person and perform in a professional manner.
Customer Service
Teamwork
Organization
Communications
Decision Making and Problem Solving

Physical Requirements:

Sit while answering phones or reply to emails
Use hands and fingers to handle, control or feel objects tools or controls
Repeat the same movements when entering data
See details of objects that are less than a few feet away
Speak clearly so listeners can understand
Understand the speech of another person
Focus on one source of sound and ignore others
Hear sounds and recognize the difference between them
See differences between colors, shades and brightness

Benefit Summary:

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

Holiday & Paid Time Off (pro-rated for Part-Time employees)
Medical/Pharmacy
Dental
Vision
Employer-Paid Short-Term Disability
Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
Voluntary Employee Life & Accidental Death and Dismemberment
Voluntary Spousal Life
Voluntary Dependent Life
Hospital Indemnity, Accident and Critical Illness
Commuter/Transit Account
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account
401(k) with employer match
Employer-Paid Employee Assistance Program (EAP)
Employee Discounts

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

Salary Range: $26.22 – $36.71 / hour Pay Transparency Statement: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement:

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

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Refine Your Search

customer experience representative jobs in san jose ca

Lead Ops Coordinator

Customer Service Assistant Manager

Inside Sales Representative, Leasing

Account Representative

Marketing Representative (Entry Level)

Call Center Representative

MOTOR VEHICLE REPRESENTATIVE

Customer Service Representative I

Office Service Representative I

Customer Service Representative

Call Center Remote Customer Service Representative

Customer Service Representative

Customer Service Representative

Administrative Assistant

Customer Service Representative / Dispatcher

Customer Service Representative

Assistant Recreation Coordinator

Customer Service Representative (Temporary)

Customer Service Support

Community Relations Representative

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