POSITION SUMMARY:
The Community & Family Center Specialist assists in planning, organizing, and supporting the delivery of a variety of community center programs and activities for community members of all ages. This position serves as a welcoming, professional presence at the center, providing on-site supervision and high-quality customer service to all visitors and program participants. This role works closely with the Program Manager and program team to ensure that every community member who walks through the door feels valued, supported, and connected to the resources and services available to them.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Community and Family Engagement & Outreach
- Promote center programs and services to community members in person and through posted materials, flyers, and informational displays.
- Build positive, ongoing relationships with community members, families, and regular center visitors to foster a sense of belonging and connection.
- Provide support to clients in completing applications and paperwork for benefits, financial assistance, housing, food, employment, childcare, youth programming and mental health services within CCSCC.
- Serve as client and their family advocate within CCSCC and neighboring community services.
- Assist with outreach efforts to attract new participants and increase engagement across diverse community groups.
- Represent CCSCC and the community center in a professional, mission-aligned manner during all community interactions.
- Gather feedback from community members on programs, services, and the overall center experience to inform continuous improvement.
- Encourage and support consistent client participation in services, appointments, and program activities.
- Re-engage clients who have become disengaged.
On-Site Coverage & Facility Monitoring
- Serve as the primary point of contact for community members visiting the center, providing a warm, professional, and welcoming experience to all guests.
- Provide on-site coverage during programs, drop-in hours, and community events to ensure a safe, orderly, and inclusive environment.
- Manage visitor sign-in procedures, registration processes, and program enrollment at the front desk or point of entry.
- Respond promptly and professionally to community member inquiries, concerns, and requests, escalating to the Program Manager or Director as needed.
- Assist in resolving minor conflicts or behavioral concerns among participants in a calm, de-escalating, and trauma-informed manner.
- Conduct regular walkthroughs of all indoor program areas, common spaces, restrooms, and building entry points to ensure cleanliness, safety, and proper functioning.
- Support compliance with health, safety, fire, and accessibility regulations within the facility.
- Ensure adequate supplies are stocked in program areas and common spaces; assist with inventory tracking and ordering requests.
Program Planning & Support
- Assist the Program Manager in planning, organizing, and coordinating a variety of community center programs, events, workshops, and activities for community members of all ages.
- Support the setup, execution, and breakdown of program activities, including arranging spaces, preparing materials, and ensuring equipment is ready and operational.
- Help develop program schedules, flyers, sign-up sheets, and participant communications as directed.
- Assist in coordinating volunteers, vendors, community partners, and guest presenters participating in center programs and events.
- Monitor program participation, attendance,
- and collect program outcome data, feedback, and other information needed for program evaluation and reporting.
- Suggest new programming ideas based on community interests, feedback, and observed needs.
- Support culturally responsive programming that reflects the diversity of the community members served.
Administrative Support
- Enter data and activity logs into program tracking systems as directed by the Program Manager
- Assist with preparing program-related reports, supply lists, and other administrative tasks as needed.
- Maintain confidentiality of all client and community member information in accordance with agency policies and applicable laws.
- Answer phones and respond to emails and general inquiries and manage front desk operations.
Education
A minimun of an Associate degree in Human Services, Recreation, Public Administration, Communications, Business, Education or related field is required. A bachelor's degree in social work (BSW), Human Services, Psychology, Sociology, Education, Business, or related field is preferred.
An equivalent combination of education and lived or professional experience relevant to the role will be considered.
Experience
- Minimum of two years of experience in human services, community outreach, education, client support, social services, or related settings.
- Experience working with families, immigrant communities, or other vulnerable populations.
- Familiarity with community resources, benefit programs, or social service systems in Santa Clara County.
Knowledge, Skills & Abilities
- Bilingual in Spanish, Vietnamese, Korean, or Tagalog highly preferred. Other languages may be considered.
- Genuine commitment to serving families with empathy, respect, and a non-judgmental approach.
- Strong interpersonal and communication skills, both verbal and written.
- Organized, dependable, and detail-oriented with the ability to follow through on tasks and commitments.
- Ability to manage multiple responsibilities and adapt to shifting priorities in a dynamic work environment.
- Basic proficiency with computers, email, and Microsoft Office applications; willingness to learn agency data systems.
- Knowledge of trauma-informed care and culturally responsive service principles preferred.
- Ability to maintain strict confidentiality regarding all client and agency information.
- Demonstrate ethical conduct and alignment with the agency’s mission, values, and policies.
- Continuous use of a reliable, registered, and insured vehicle.
Physical Requirements
- Ability to travel and drive between program sites in San Jose and Gilroy.
- Ability to lift to 25 lbs.
- Ability to work indoors and outdoors in varying weather conditions.
Other Requirements
- Criminal background check via livescan fingerprint.
- Must have a TB test performed and submit results.
- Provide proof of COVID-19 vaccination and booster status.
- Valid California driver’s license, automobile, and auto insurance per agency policy; or access to reliable transportation.
Working Conditions
- Work will be primarily indoors with some outdoor community outreach, client accompaniment, and site visits.
- Assigned to various sites based on center needs.
Hours
- Standard office hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., with occasional evenings, weekends, or extended hours as needed.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
