Top 55 Front office agent Jobs in San Jose Ca

Front Office Manager - FT
SAN JOSE SHERATON —San Jose, CA
- $88,000 - $100,000 a year
- Full-time
- Microsoft Excel
- English
- Mid-level
- Disability insurance
- Health insurance
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Front Office Agent
Wild Palms —Sunnyvale, CA
- $21 - $23 an hour
- Full-time
- Hotel
- Ability to stand for extended periods
- Communication skills
Front Desk Agent
SAN JOSE SHERATON —San Jose, CA
- $20 - $21 an hour
- Full-time
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
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10d
Front Desk Agent - Quality Inn, San Jose
LOTUS MANAGEMENT INC —San Jose, CA
- Part-time
- Mid-level
- 3 years
- Hotel
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Front Desk Agent
Holiday Inn Express & Suites San Jose - Silicon Valley —San Jose, CA
- $19 - $21 an hour
- Part-time
- Windows
- Hotel
- High school diploma or GED
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Front Desk Agent
Granada Hotel Santa Clara —Santa Clara, CA
- $18.70 - $19.00 an hour
- Part-time
- Bilingual
- Google Workspace
- Office
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4d
Element San Jose Airport - Front Desk Agent
Evolution Hospitality —San Jose, CA
- $21 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Desk Agent
Residence Inn —San Jose, CA
- $21 an hour
- Full-time
- Residential
- Hotel
- High school diploma or GED
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9d
Guest Services Agent - Hotel Front Desk Attendant
Sonesta Select San Jose —San Jose, CA
- $21.50 an hour
- Weekends as needed
- Serving
- Basic math
- Hotel
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Hayes Mansion San Jose Curio Collection - Front Desk Agent
Aimbridge Hospitality —San Jose, CA
- $27.74 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
3d
Part-Time Front Desk Agent (3P-11P)
Residence Inn San Jose —San Jose, CA
- $20 an hour
- Part-time
- Computer literacy
- Residential
- Hotel
Front Office Agent/Overnight Front Desk Agent
Toll House Hotel —Los Gatos, CA
- $20 - $23 an hour
- Overtime
- US work authorization
- Entry level
- Resort
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Part Time Front Desk Agent
Hilton Garden Inn Fremont Milpitas —Fremont, CA
- $18.50 - $19.00 an hour
- Part-time
- Writing skills
- No experience needed
- Office
Quick Apply
Guest Service Agent (Part Time) - Juniper Hotel Cupertino, a Curio Collection by Hilton
Hilton —Cupertino, CA
- $21.89 an hour
- Part-time
- English
- Hotel
- Communication skills
- Paid parental leave
- Employee stock purchase plan
AC Hotel Sunnyvale Cupertino - Front Desk Agent
Evolution Hospitality —Sunnyvale, CA
- $21 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
10h
Guest Service Agent
Sonesta —Milpitas, CA
- $24.50 - $25.00 an hour
- Part-time
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
12d
Front Office Supervisor - Embassy Suites by Hilton Santa Clara Silicon Valley
Hilton —Santa Clara, CA
- $25 an hour
- Weekends as needed
- Writing skills
- English
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Front Office Agent/ Guest Service Concierge - (Part-time)
Radiate Hotels —Palo Alto, CA
- $21 - $22 an hour
- Part-time
- Hotel
- Cash register
- Computer skills
Quick Apply
Hyatt House Cupertino - Front Desk Agent
Aimbridge Hospitality —Cupertino, CA
- $20 an hour
- Hotel
- High school diploma or GED
- Internship
- AD&D insurance
- Disability insurance
Front Desk Agent
Hyatt Place Newark / Silicon Valley —Newark, CA
- $19 - $21 an hour
- Part-time
- Windows
- Hotel
- High school diploma or GED
Quick Apply

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front office agent jobs near san jose ca

Front Office Manager - FT

SAN JOSE SHERATON
San Jose, CA

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Job Details

Full-time
$88,000 - $100,000 a year

Benefits

Disability insurance
Health insurance
401(k)
Paid time off
Employee assistance program
Life insurance

Qualifications

Microsoft Excel
English
Cash register operations
Productivity software

Full Job Description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

The Front Office Manager is fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.
Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.
Effectively trains guest service agents on proper front desk procedures.
Recruits, interviews, and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.
May prepare weekly schedules for front office staff.
Address performance deficiencies of front office staff through coaching and disciplinary actions.
Complete performance evaluations for front office staff timely.
May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
Ensures guest service agents are in compliance with clean, neat uniforms and name badges.
Required reports are timely and of a quality that can be shared with corporate.
Rates are accurate and monitored daily.
Is proficient at managing inventory in the property management system.
Frequently meets with and reviews work generated by the night auditor.
Maintains regular attendance and is consistently on time.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.
Act as Manager on Duty when duty calls.

KNOWLEDGE, SKILLS & ABILITIES

A four-year college degree or equivalent education or experience is required, with two to three years in a related hotel company position.
Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected.
Excellent verbal and written English communication skills are required.
Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency.
General office equipment and cash register operation knowledge is expected.

PHYSICAL DEMANDS

Ability to stand and move throughout hotel function areas and continuously performs essential job functions.
Lifting up to 25 pounds
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.

Salary Range - $88,000-$100,000/yr Salary

Benefits

401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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Refine Your Search

front office agent jobs in san jose ca

Front Office Manager - FT

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Front Desk Agent

Front Desk Agent - Quality Inn, San Jose

Front Desk Agent

Front Desk Agent

Element San Jose Airport - Front Desk Agent

Front Desk Agent

Guest Services Agent - Hotel Front Desk Attendant

Hayes Mansion San Jose Curio Collection - Front Desk Agent

Part-Time Front Desk Agent (3P-11P)

Front Office Agent/Overnight Front Desk Agent

Part Time Front Desk Agent

Guest Service Agent (Part Time) - Juniper Hotel Cupertino, a Curio Collection by Hilton

AC Hotel Sunnyvale Cupertino - Front Desk Agent

Guest Service Agent

Front Office Supervisor - Embassy Suites by Hilton Santa Clara Silicon Valley

Front Office Agent/ Guest Service Concierge - (Part-time)

Hyatt House Cupertino - Front Desk Agent

Front Desk Agent

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