Top 43 Hotel front desk manager Jobs in San Jose Ca

Front Office Manager
Delta Hotel Santa Clara - Silicon Valley —Santa Clara, CA
- $87,000 - $91,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Guest Services Manager
Aloft Santa Clara —San Jose, CA
- $70,350 - $95,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Front Desk Agent
Residence Inn —San Jose, CA
- $21 an hour
- Full-time
- Residential
- Hotel
- High school diploma or GED
Quick Apply
6d
Guest Service Agent
Sonesta —Milpitas, CA
- $24.50 - $25.00 an hour
- Part-time
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
9d
Front Office Supervisor - Embassy Suites by Hilton Santa Clara Silicon Valley
Hilton —Santa Clara, CA
- $25 an hour
- Weekends as needed
- Writing skills
- English
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Guest Services Agent - Hotel Front Desk Attendant
Sonesta Select San Jose —San Jose, CA
- $21.50 an hour
- Weekends as needed
- Serving
- Basic math
- Hotel
Quick Apply
Front desk agent part-time AM (City express)
City Express by Marriott —Mountain View, CA
- Part-time
- Hotel
- High school diploma or GED
- US work authorization
- Paid time off
- Retirement plan
Quick Apply
2d
Front Desk Supervisor
Holiday Inn Express & Suites San Jose - Silicon Valley —San Jose, CA
- $21 - $23 an hour
- Part-time
- Word processing
- Mid-level
- Windows
Quick Apply
Guest Services Agent
Doubletree by Hilton Campbell - Pruneyard Plaza —Campbell, CA
- $21 an hour
- Sanitation
- Windows
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Night Auditor
Sonesta —Milpitas, CA
- $26.50 - $27.00 an hour
- Part-time
- Sales
- Writing skills
- Basic math
- Paid parental leave
- Health savings account
9d
Night Auditor - Juniper Hotel Cupertino, Curio Collection by Hilton
Hilton —Cupertino, CA
- $23.15 an hour
- Part-time
- Hotel
- Front desk
- Entry level
- Free parking
- Paid parental leave
Hotel Team leader-immediate hiring
Extended Stay America —San Jose, CA
- $21.00 - $25.44 an hour
- Urgently hiring
- Mid-level
- Hotel
- Continuous improvement
- AD&D insurance
- Disability insurance
Quick Apply
Front Office Manager
Holiday Inn Express & Suites San Jose - Silicon Valley —San Jose, CA
- $21 - $23 an hour
- Full-time
- Word processing
- Mid-level
- Windows
Quick Apply
Hyatt Place San Jose Downtown - Operations Manager OEM
Aimbridge Hospitality —San Jose, CA
- $90,000 - $95,000 a year
- Full-time
- CPR Certification
- Mid-level
- Windows
- AD&D insurance
- Disability insurance
12d
Front Desk Associate
Hilton Garden Inn Sunnyvale —Sunnyvale, CA
- $21 an hour
- Online Application
- Hotel
- Travel
- Front desk
- Health savings account
- Health insurance
Quick Apply
14d
Front Desk Supervisor
The Westin Palo Alto —Palo Alto, CA
- $25 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
Hotel Front Office Manager
Crowne Plaza Silicon Valley N - Union City —Union City, CA
- $72,000 - $80,000 a year
- Full-time
- Mid-level
- Mentoring
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Guest Service Agent
Courtyard by Marriott San Jose Airport —San Jose, CA
- $20.50 - $22.00 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Night Auditor
Rebel Hotel Company —Sunnyvale, CA
- Part-time
- Word processing
- Windows
- Hotel
Quick Apply
Guest Relations Agent
Rosewood Hotel Group —Menlo Park, CA
- $26.10 - $29.00 an hour
- Full-time
- CPR Certification
- Sanitation
- High school diploma or GED

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Front Office Manager

Delta Hotel Santa Clara - Silicon Valley -
Santa Clara, CA

Quick Apply

Job Details

Full-time
$87,000 - $91,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Paid sick time

Qualifications

Microsoft Excel
Managing inventory control systems
Managing teams in a customer support role
Team leadership
Coaching
Pricing analysis experience within hospitality industry
Revenue management
Managing hospitality teams
Frontline customer support management
Analysis skills
Property management systems (PMS)
Front desk
Yield management
Leadership
Hospitality management
Hotel management

Full Job Description

Job Summary

The Front Office Manager is responsible for leading the daily operations of the Front Office, ensuring exceptional guest experience while maintaining the highest standards of hospitality, operational excellence, and financial performance. This position oversees Front Desk, Guest Services, Reservations and related operations, ensuring compliance with brand standards, company policies, and service expectations.

This position will report directly to the Hotel Manager and General Manager

Job Duties and Responsibilities

Guest Experience & Daily Operations

Lead daily Front Office and Guest Services operations, including check-in/check-out, room assignments, and guest recovery, to ensure exceptional guest experiences.
Monitor guest satisfaction scores and feedback; identify trends and implement improvements to enhance the guest experience.
Conduct daily pre-shift meetings to communicate operational priorities and ensure alignment across hotel departments.
Oversee Lost & Found procedures to ensure timely and accurate return of guest belongings.

Team Leadership & Development

Provide leadership, coaching, and direction to Front Desk associates, fostering teamwork and accountability.
Recruit, interview, train, and develop Front Office associates on brand standards, service expectations, systems, and procedures.
Deliver ongoing coaching, performance feedback, recognition, and corrective action as needed to maintain service excellence.
Create staffing schedules based on occupancy levels, business demands, and operational needs, ensuring proper coverage.

Revenue & Financial Management

Oversee reservation systems, room inventory, rate management, and daily pricing strategies to maximize occupancy and revenue.
Partner with Revenue Management and hotel leadership to monitor RevPAR performance, occupancy trends, and financial results.
Ensure accurate handling of room inventory, reservations, billing, and front office financial reporting.
Review timekeeping records and approve payroll information to ensure accuracy and associate satisfaction.

Administration & Compliance

Maintain compliance with hotel policies, safety standards, and brand operating procedures.
Identify operational challenges, develop solutions, and implement processes to improve efficiency and guest satisfaction.
Maintain proper controls of Front Office supplies, equipment, keys, and guest service materials.
Communicate effectively with guests, associates, department leaders, and executives to support successful daily operations.
Support hotel initiatives, brand programs, and other operational responsibilities as assigned.

Qualifications

Front Office leadership experience is required. Candidates without hotel Front Office management experience will not be considered.
High school diploma or GED with a minimum of 3 years of experience in guest services management within a hotel or related hospitality environment; OR a two-year degree in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field, with a minimum of 4 years of experience in guest services management within a hotel or related professional area.
Minimum of 2 years of experience supervising a team in a hospitality or customer service setting preferred.
Bilingual English/Spanish preferred.
Experience with Lightspeed PMS, MARSHA, GXP, MGS, and MICROS preferred.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Excellent communication skills in person, by phone, in writing, electronically, or by email.
Proven ability to lead, coach, and develop associates while maintaining high levels of guest satisfaction.

Physical Demands

Stand and walk for extended periods throughout the shift.
Occasionally lift, carry, push, or pull items weighing up to 50 pounds.
Bend, reach, stoop, kneel, and use repetitive hand movements.
Work in a fast-paced environment while maintaining professionalism and attention to detail.
Respond quickly to guest and operational needs throughout the property.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs

What We Offer

Comprehensive benefits package, including Medical, Dental, and Vision insurance program.
401(k) participation with a company matching program.
Discounted travel benefits at exclusive rates.
Comprehensive time-off package, including vacation pay, sick pay, and holidays.
Complimentary employee meals.
And much more!

Job Type: Full-time

Pay: $87,000.00 - $91,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Experience:

Inventory Balancing at a Hotel: 2 years (Required)
Hotel Daily Room Inventory Management : 2 years (Required)
Hotel Daily Pricing Process: 2 years (Required)
Lightspeed PMS: 2 years (Required)
Marriott Front Office at a Hotel: 2 years (Required)
Hotel Revenue management: 2 years (Required)

Location:

Santa Clara, CA 95054 (Required)

Ability to Commute:

Santa Clara, CA 95054 (Required)

Ability to Relocate:

Santa Clara, CA 95054: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

hotel front desk manager jobs in san jose ca

Front Office Manager

Guest Services Manager

Front Desk Agent

Guest Service Agent

Front Office Supervisor - Embassy Suites by Hilton Santa Clara Silicon Valley

Guest Services Agent - Hotel Front Desk Attendant

Front desk agent part-time AM (City express)

Front Desk Supervisor

Guest Services Agent

Night Auditor

Night Auditor - Juniper Hotel Cupertino, Curio Collection by Hilton

Hotel Team leader-immediate hiring

Front Office Manager

Hyatt Place San Jose Downtown - Operations Manager OEM

Front Desk Associate

Front Desk Supervisor

Hotel Front Office Manager

Guest Service Agent

Night Auditor

Guest Relations Agent

I want to receive the latest job alert for hotel front desk manager in san jose ca

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