Top 274 It support Jobs in San Jose Ca

IT Support / Desktop Support Technician (Entry Level)
New Era Technology —San Jose, CA
- Analysis skills
- In-person
- 1 year
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8d
Desktop Support Technician
SN Technologies pvt ltd —Santa Clara, CA
- $26.14 - $31.48 an hour
- Full-time
- Mid-level
- Windows
- Communication skills
- Dental insurance
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IT Technician (Field)
Cal Tech Services Inc —San Jose, CA
- $25 - $30 an hour
- Part-time
- Computer science
- Computer Science
- Analysis skills
- Opportunities for advancement
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IT Support Analyst
ID.me —Mountain View, CA
- $89,918 - $104,880 a year
- Weekends as needed
- Mid-level
- Office
- Windows
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IT Helpdesk Analyst
Summit Therapeutics —Palo Alto, CA
- $38 - $41 an hour
- Computer science
- Microsoft Outlook
- Computer Science
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5d
IT Help Desk Technician - Day Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $80,000 - $96,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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IT Helpdesk Support Technician
Sofia University —Palo Alto, CA
- $25 an hour
- Part-time
- Hybrid work
- Mid-level
- Microsoft Office
- University
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3d
IT Help Desk Technician - Swing Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
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IT Support Technician
Lyon Living —Milpitas, CA
- $25 - $29 an hour
- Email
- Background check
- Pass drug screening
- English
- Health savings account
- Health insurance
Technical Support Specialist
Corsair —Milpitas, CA
- Full-time
- Oracle
- Mid-level
- Communication skills
IT Service Desk
ASUS Computer International —Fremont, CA
- $28.84 - $31.25 an hour
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- AD&D insurance
- Health insurance
3d
IT Support Analyst, Stanford Law School
Stanford University —Stanford, CA
- $115,000 - $124,000 a year
- Extended hours
- Research
- Mid-level
- Windows
12d
Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
IT Field Services Rep II
FedEx Freight —Hayward, CA
- $29.36 - $44.04 an hour
- Full-time
- Remote
- Mid-level
- Organizational skills
- Ability to lift 75 pounds
- Paid parental leave
- Paid holidays
IT Helpdesk Support Specialist
Halo Industries, Inc. —Santa Clara, CA
- $90,000 - $115,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- AD&D insurance
- Disability insurance
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Desktop Support Technician
Inertia —Livermore, CA
- $70,000 - $85,000 a year
- Full-time
- Google Workspace
- 5 years
- Windows
- Paid holidays
- Health insurance
Customer Support Admin - IT
Honeywell Aerospace —San Jose, CA
- Full-time
- Travel
- Entry level
IT Service Desk Coordinator (Pleasanton, CA)
BeneSys, Inc. —Pleasanton, CA
- $28 - $30 an hour
- Full-time
- Computer literacy
- Office
- Microsoft Office
- AD&D insurance
- Paid holidays
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Data Center Customer Operations Technician
Equinix —San Jose, CA
- $64,300 - $96,500 a year
- Full-time
- Mid-level
- High school diploma or GED
- Quality control
- Paid holidays
- Paid time off
IT Support Supervisor
Foxconn Industrial Internet - FII —San Jose, CA
- $90,000 - $120,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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IT Support / Desktop Support Technician (Entry Level)

New Era Technology -
San Jose, CA

Quick Apply

Job Details

8 days ago

Qualifications

Customer communication
Software deployment
Software installation
Productivity software support
Desktop (troubleshooting support)
Customer support ticket management
Desktop applications
Productivity software
Ticketing system technical support

Full Job Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Position Overview

We are looking for an IT Support / Desktop Support Technician to provide hands-on technical support to clients and employees. In this role, you will troubleshoot hardware and software issues, set up and maintain computers, install applications, and make sure systems are secure and working properly.

You will also work directly with users, provide excellent customer service, and manage support requests through an IT ticketing system.

Hardware & Desktop Support

Troubleshoot and diagnose computer hardware and performance issues.
Install, replace, and upgrade computer components such as RAM, hard drives, and other hardware.
Replace faulty or damaged computer parts and perform routine hardware maintenance.
Test computers and equipment after repairs to make sure everything is working correctly.
Set up and configure new computers and deploy operating system images.
Support Lenovo ThinkPad laptops and Apple MacBooks.

Software & Application Support

Install, configure, and upgrade software and applications.
Support software rollout and deployment projects.
Troubleshoot Windows and macOS operating system issues.
Provide support for Microsoft Office / Microsoft 365 applications.
Troubleshoot VPN, antivirus, security, and other desktop applications.
Assist users with applications such as Adobe Suite and other business-critical software.

IT Service & Ticket Management

Respond to user support requests and technical incidents in a timely and professional manner.
Log, update, track, and close support tickets using an IT service management (ITSM) / ticketing system.
Prioritize tickets based on urgency and business impact.
Escalate complex or critical issues to the appropriate technical team.
Keep users informed about the status of their support requests.

Security & System Health

Perform basic system health checks and resolve issues that could affect system performance or security.
Ensure computers meet required security and software standards.
Support activities such as:
- Security patching
- Disk encryption
- Antivirus protection
- Software updates
- Backup checks
Follow company IT and security policies.

Customer Support

Provide friendly and professional technical support to both technical and non-technical users.
Explain technical issues and solutions in simple, easy-to-understand language.
Build positive relationships with clients and users.
Handle multiple support requests while maintaining a high level of customer service.

What We're Looking For

Required Qualifications & Experience

1+ year of experience in IT support, desktop support, technical support, or a similar role.
Hands-on experience installing, configuring, and troubleshooting computers and software.
Experience supporting users in a corporate IT environment.
Experience using an IT ticketing / case management system.
Experience supporting Microsoft 365 / Office 365.
Strong troubleshooting and problem-solving skills.
CompTIA A+ certification is preferred, or equivalent hands-on experience.

Technical Skills

Experience with some or most of the following technologies is preferred:

Lenovo ThinkPad laptops
Apple MacBooks / macOS
Microsoft Windows 10
Microsoft Office / Microsoft 365
Adobe Suite
Cisco AnyConnect VPN
SCCM / Microsoft Endpoint Configuration Manager
Casper / Jamf or similar Mac management tools
McAfee / enterprise antivirus solutions
PingID or similar MFA solutions
CrashPlan or similar backup solutions
ITSM / service desk ticketing systems

What Will Make You Successful

Strong customer service and communication skills.
Positive attitude and a team-oriented approach.
Ability to communicate effectively with both technical and non-technical users.
Strong analytical and troubleshooting abilities.
Good attention to detail.
Ability to prioritize tasks and manage time effectively.
Comfortable working in a fast-paced environment.
Ability to learn new technologies and adapt to changing requirements.
Ability to remain calm and professional when handling urgent technical issues.

Performance Expectations

Success in this role will be measured by:

Meeting agreed Service Level Agreement (SLA) targets.
Responding to and resolving support requests within expected timelines.
Maintaining accurate and up-to-date ticket information.
Providing a high level of customer satisfaction.
Meeting agreed productivity and utilization expectations.

In Simple Terms

This is a hands-on IT support role. You will help users when their computers, applications, operating systems, VPN, or other IT services are not working properly. You will troubleshoot the issue, fix it when possible, document the solution, and escalate it when additional technical expertise is required.

If you enjoy troubleshooting computers, helping people, and working with both Windows and Mac environments, this could be a great fit.

Physical Requirements & Onsite Expectations

Ability to lift and move equipment weighing up to 30 pounds when required.
This is an onsite position, so candidates must have reliable transportation to travel to the work location.

#L1-AC1

New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .

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Refine Your Search

it support jobs in san jose ca

IT Support / Desktop Support Technician (Entry Level)

Desktop Support Technician

IT Technician (Field)

IT Support Analyst

IT Helpdesk Analyst

IT Help Desk Technician - Day Shift

IT Helpdesk Support Technician

IT Help Desk Technician - Swing Shift

IT Support Technician

Technical Support Specialist

IT Service Desk

IT Support Analyst, Stanford Law School

Remote Service Desk Analyst or IT Technical Support Analyst

IT Field Services Rep II

IT Helpdesk Support Specialist

Desktop Support Technician

Customer Support Admin - IT

IT Service Desk Coordinator (Pleasanton, CA)

Data Center Customer Operations Technician

IT Support Supervisor

I want to receive the latest job alert for it support in san jose ca

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