Top 134 Reservations manager Jobs in San Jose Ca

Hotel Front Office Manager
Delta Hotel Santa Clara - Silicon Valley —Santa Clara, CA
- $86,000 - $90,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Office Assistant
ATT Recycle Inc. —San Jose, CA
- $22 an hour
- 8 hour shift
- Background check
- Spanish
- Google Workspace
- Health insurance
- Dental insurance
Quick Apply
Front Office Manager - FT
SAN JOSE SHERATON —San Jose, CA
- $88,000 - $100,000 a year
- Full-time
- Microsoft Excel
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
4d
Guest Services Rep Full Time-104010
ESA Management, LLC —Alviso, CA
- $87 an hour
- Full-time
- Basic math
- English
- Hotel
- AD&D insurance
- Disability insurance
Quick Apply
3d
Front Office Manager
Holiday Inn Express & Suites San Jose - Silicon Valley —San Jose, CA
- $21 - $23 an hour
- Full-time
- Word processing
- Mid-level
- Windows
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Guest Services Manager
Aloft Santa Clara —San Jose, CA
- $70,350 - $95,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
17h
Events and Conferences Coordinator
SJSU Student Union —San Jose, CA
- $33.70 - $42.46 a year
- Full-time
- Background check
- CPR Certification
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Executive Assistant
Stanford University —Stanford, CA
- $105,000 - $115,000 a year
- Weekends as needed
- Writing skills
- Research
- Office
- Health insurance
- Tuition reimbursement
Assistant Manager BOH - San Jose, CA
Fogo de Chao Churrascaria (San Jose) LLC —San Jose, CA
- $60,000 - $80,000 a year
- Urgently hiring
- Mid-level
- Travel
- Ability to lift 25 pounds
- Disability insurance
- Dental insurance
Quick Apply
7d
Office Administrator, Part-Time (Redwood City, CA)
Attain —Redwood City, CA
- Part-time
- Mid-level
- Office
- In-person
- Flexible schedule
Quick Apply
Executive Travel & Global Events Manager
Marvell —Santa Clara, CA
- $113,650 - $170,200 a year
- Google Workspace
- Writing skills
- Contracts
- Employee stock purchase plan
Clubhouse Concierge
Palo Alto Hills Golf and Country Club —Palo Alto, CA
- $28 - $30 an hour
- Weekends as needed
- Serving
- CPR Certification
- Microsoft Outlook
- AD&D insurance
- Health insurance
Quick Apply
Private Events & Guest Experience Manager
SPARK Social San José —San Jose, CA
- $90,000 - $95,000 a year
- Full-time
- Background check
- Spanish
- English
- Commuter assistance
- Health insurance
Quick Apply
21h
Sales & Reservations Coordinator
Millennium Hotels and Resorts —Sunnyvale, CA
- $31 - $33 an hour
- Full-time
- Microsoft Excel
- Inventory management
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Representative
Shea Apartment Communities —San Jose, CA
- $22.85 - $25.03 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Disability insurance
Guest Services Representative
Cooley LLP —Palo Alto, CA
- $30 - $36 an hour
- Overtime
- Inventory management
- English
- Bachelor's degree
- Commuter assistance
- Health savings account
Customer Service Representative
Shea Properties —San Jose, CA
- $22.85 - $25.03 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Disability insurance
Conference Center & Operations Coordinator
Morrison & Foerster, LLP —Palo Alto, CA
- $56,000 - $78,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Research
- Travel reimbursement
- Profit sharing
Night Auditor
Hyatt House San Jose Airport —San Jose, CA
- $21 an hour
- Part-time
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Catering Sales Coordinator
Levy Sector —Santa Clara, CA
- $26 an hour
- Part-time
- Background check
- Customer service
- Mid-level
- Wellness program
- Paid time off
Quick Apply
3d

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Hotel Front Office Manager

Delta Hotel Santa Clara - Silicon Valley -
Santa Clara, CA

Quick Apply

Job Details

Full-time
$86,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Paid sick time

Qualifications

Microsoft Excel
Managing inventory control systems
Managing teams in a customer support role
Team leadership
Coaching
Pricing analysis experience within hospitality industry
Revenue management
Managing hospitality teams
Frontline customer support management
Analysis skills
Property management systems (PMS)
Front desk
Yield management
Hotel operations budget management
Leadership
Hospitality management
Hotel management

Full Job Description

Job Summary

The Front Office Manager is responsible for leading the daily operations of the Front Office, ensuring exceptional guest experience while maintaining the highest standards of hospitality, operational excellence, and financial performance. This position oversees Front Desk, Guest Services, Reservations and related operations, ensuring compliance with brand standards, company policies, and service expectations.

This position will report directly to the Hotel Manager and General Manager

Job Duties and Responsibilities

Guest Experience & Daily Operations

Lead daily Front Office and Guest Services operations, including check-in/check-out, room assignments, and guest recovery, to ensure exceptional guest experiences.
Monitor guest satisfaction scores and feedback; identify trends and implement improvements to enhance the guest experience.
Conduct daily pre-shift meetings to communicate operational priorities and ensure alignment across hotel departments.
Oversee Lost & Found procedures to ensure timely and accurate return of guest belongings.

Team Leadership & Development

Provide leadership, coaching, and direction to Front Desk associates, fostering teamwork and accountability.
Recruit, interview, train, and develop Front Office associates on brand standards, service expectations, systems, and procedures.
Deliver ongoing coaching, performance feedback, recognition, and corrective action as needed to maintain service excellence.
Create staffing schedules based on occupancy levels, business demands, and operational needs, ensuring proper coverage.

Revenue & Financial Management

Oversee reservation systems, room inventory, rate management, and daily pricing strategies to maximize occupancy and revenue.
Partner with Revenue Management and hotel leadership to monitor RevPAR performance, occupancy trends, and financial results.
Ensure accurate handling of room inventory, reservations, billing, and front office financial reporting.
Review timekeeping records and approve payroll information to ensure accuracy and associate satisfaction.

Administration & Compliance

Maintain compliance with hotel policies, safety standards, and brand operating procedures.
Identify operational challenges, develop solutions, and implement processes to improve efficiency and guest satisfaction.
Maintain proper controls of Front Office supplies, equipment, keys, and guest service materials.
Communicate effectively with guests, associates, department leaders, and executives to support successful daily operations.
Support hotel initiatives, brand programs, and other operational responsibilities as assigned.

Qualifications

Front Office leadership experience is required. Candidates without hotel Front Office management experience will not be considered.
High school diploma or GED with a minimum of 3 years of experience in guest services management within a hotel or related hospitality environment; OR a two-year degree in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field, with a minimum of 4 years of experience in guest services management within a hotel or related professional area.
Minimum of 2 years of experience supervising a team in a hospitality or customer service setting preferred.
Bilingual English/Spanish preferred.
Experience with Lightspeed PMS, MARSHA, GXP, MGS, and MICROS preferred.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Excellent communication skills in person, by phone, in writing, electronically, or by email.
Proven ability to lead, coach, and develop associates while maintaining high levels of guest satisfaction.

Physical Demands

Stand and walk for extended periods throughout the shift.
Occasionally lift, carry, push, or pull items weighing up to 50 pounds.
Bend, reach, stoop, kneel, and use repetitive hand movements.
Work in a fast-paced environment while maintaining professionalism and attention to detail.
Respond quickly to guest and operational needs throughout the property.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs

What We Offer

Comprehensive benefits package, including Medical, Dental, and Vision insurance program.
401(k) participation with a company matching program.
Discounted travel benefits at exclusive rates.
Comprehensive time-off package, including vacation pay, sick pay, and holidays.
Complimentary employee meals.
And much more!

Job Type: Full-time

Pay: $86,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Experience:

Inventory Balancing at a Hotel: 2 years (Required)
Hotel Daily Room Inventory Management : 2 years (Required)
Hotel Daily Pricing Process: 2 years (Required)
Lightspeed PMS: 2 years (Required)
Marriott Front Office at a Hotel: 2 years (Required)
Hotel Revenue management: 2 years (Required)

Location:

Santa Clara, CA 95054 (Required)

Ability to Commute:

Santa Clara, CA 95054 (Required)

Ability to Relocate:

Santa Clara, CA 95054: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

reservations manager jobs in san jose ca

Hotel Front Office Manager

Office Assistant

Front Office Manager - FT

Guest Services Rep Full Time-104010

Front Office Manager

Guest Services Manager

Events and Conferences Coordinator

Executive Assistant

Assistant Manager BOH - San Jose, CA

Office Administrator, Part-Time (Redwood City, CA)

Executive Travel & Global Events Manager

Clubhouse Concierge

Private Events & Guest Experience Manager

Sales & Reservations Coordinator

Customer Service Representative

Guest Services Representative

Customer Service Representative

Conference Center & Operations Coordinator

Night Auditor

Catering Sales Coordinator

I want to receive the latest job alert for reservations manager in san jose ca

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