Top 26 Senior guest relations Jobs in San Jose Ca

Senior Events Manager
Marriott International, Inc —Santa Clara, CA
- $93,000 - $120,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Marketing Programs Specialist III - US
Rackspace —San Jose, CA
- From $84,769 a year
- Full-time
- Writing skills
- Research
- Mid-level
- Employee stock purchase plan
HR Business Partner
Silicon Valley Medical Development —Los Gatos, CA
- $95,000 - $145,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Driver's License
4d
Senior Human Resources Manager
Aramark —Fremont, CA
- $95,000 - $120,000 a year
- Hybrid work
- Hospitality
- 5 years
- Office
- Disability insurance
- Health insurance
9d
Facilities Director
Bay Clubs LLC —Santa Clara, CA
- $90,000 - $100,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Sales
F&B Admin. Assistant( PT-HCC)
The Forum at Rancho San Antonio —Cupertino, CA
- $24.50 - $30.71 an hour
- Part-time
- Microsoft Word
- Hospitality
- Computer literacy
- Health insurance
- Dental insurance
Human Resources Business Partner, 6 month fixed term
Stanford University —Stanford, CA
- $97,753 - $115,000 a year
- Full-time
- Hybrid work
- 6 years
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
Senior Provider Contracting & Compensation Analyst
Silicon Valley Medical Development —Los Gatos, CA
- $130,000 - $155,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Executive Assistant to the President
San Francisco Bay University —Fremont, CA
- $100,000 - $120,000 a year
- Weekends as needed
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Operations Manager
Bay Clubs LLC —Los Gatos, CA
- $70,304 a year
- Weekends as needed
- Microsoft Word
- CPR Certification
- Microsoft Outlook
13d
Sales Director
Clearwater Living —San Jose, CA
- $44 - $47 an hour
- Full-time
- CPR Certification
- Marketing
- BLS Certification
- 401(k) matching
Quick Apply
Leasing Specialist
Avanath —San Jose, CA
- $21 - $24 an hour
- Weekends as needed
- Spanish
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Sales and Marketing Director
Palo Alto Commons —Palo Alto, CA
- $75,000 - $95,000 a year
- Full-time
- Marketing
- Office
- Math
Quick Apply
11d
General Manager II
HMSHost by Avolta —San Jose, CA
- $75,054 - $88,299 a year
- Rotating shift
- Mid-level
- 3 years
- Quick service & fast food restaurant
- Commuter assistance
- Paid holidays
Door and Valet Attendant - Full Time!
Ivy Living —Santa Clara, CA
- $22 - $25 an hour
- Online Application
- 18 years or older
- Residential
- Criminal background check
- Store discount
- COVID-19 protective measures
Quick Apply
Senior Restaurant Manager
BJ's Restaurants —San Jose, CA
- $75,000 - $80,000 a year
- Full-time
- Casual dining restaurant
- Sales
- Ability to walk for extended periods
- Health insurance
- Dental insurance
General Manager for Student Dining
Stanford University —Stanford, CA
- $76,735 - $100,000 a year
- Full-time
- ServSafe
- Merchandising
- Cooking
- Health insurance
- Tuition reimbursement
Server
Kensington Senior Living, LLC —Redwood City, CA
- $20.10 - $21.75 an hour
- Part-time
- English
- High school diploma or GED
- Pre-employment physical examination
Quick Apply
Senior Sous Chef
Marriott International, Inc —Santa Clara, CA
- $85,000 - $105,000 a year
- Full-time
- Hotel
- High school diploma or GED
- Continuous improvement
4d
Director of Health and Wellness
Marbella Redwood City —Redwood City, CA
- $125,000 - $130,000 a year
- Nursing
- RN License
- Computer literacy
Quick Apply
1d

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Senior Events Manager

Marriott International, Inc -
Santa Clara, CA

Apply Now

Job Details

Full-time
$93,000 - $120,000 a year

Qualifications

Customer follow-ups
Sales revenue Forecasting
Operations management
Greeting customers
Customer satisfaction tracking
Associate's degree in Business Administration
No experience needed
Mid-level
High school diploma or GED
Hotel room assignment management
Hospitality Management
Managing event budgets
Managing events in a senior hospitality management role
Meeting facilitation
Project execution
Profitability analysis
Business Administration
Billing issue inquiries
Hotel and accommodations guest complaints handling
Customer satisfaction improvement
Business
Managing hospitality operations budgets
Suggestive selling
Event customer service
2 years
Team motivation (leadership skill)
Event sales

Full Job Description

Additional Information
Job Number26093329
Job CategoryEvent Management
Location2700 Mission College Blvd, Santa Clara, California, United States, 95054
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $93,000-$120,000 annually
Bonus Eligible: Y

JOB SUMMARY

Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the event management or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Executing Event Operations

Solve problems and/or suggest alternatives to previous arrangements if necessary.

Leads pre-event and post-event meetings for assigned groups.

Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.

Manages customer budgets to maximize revenue and meet customer needs.

Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.

Manages group room blocks and meeting space for assigned groups.

Adheres to all standards, policies, and procedures.

Celebrates successes and publicly recognizes the contributions of team members.

Executing the Sales and Marketing Strategy

Up-sells products and services throughout the event process.

Participates in customer site inspections and assists with the sales process when necessary.

Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

Managing Profitability

Manages revenue and profitability associated with events.

Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

Reviews billing and payments with clients.

Providing Exceptional Customer Service

Interacts with guests to obtain feedback on product quality and service levels.

Handles guest problems and complaints.

Makes presence known to customer at all times during entire event process.

Follows up with customer post-event.

Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

Strives to improve service performance.

Sets a positive example for guest relations.

Reviews comment cards and guest satisfaction results with associates.

Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

senior guest relations jobs in san jose ca

Senior Events Manager

Marketing Programs Specialist III - US

HR Business Partner

Senior Human Resources Manager

Facilities Director

F&B Admin. Assistant( PT-HCC)

Human Resources Business Partner, 6 month fixed term

Senior Provider Contracting & Compensation Analyst

Executive Assistant to the President

Operations Manager

Sales Director

Leasing Specialist

Sales and Marketing Director

General Manager II

Door and Valet Attendant - Full Time!

Senior Restaurant Manager

General Manager for Student Dining

Server

Senior Sous Chef

Director of Health and Wellness

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